Sandy Corbett
10 months ago
Called to reseat 10 year old toilet due to finding what looked like small water stains on ceiling below the toilet above it. John, the owner answered the phone on a Friday afternoon, and was extremely responsive, scheduling a plumber to come out immediately the next Monday to take a look. Chris and his partner, whom he was training, arrived on time and Chris knew right away there was a problem since the shut off valve to the toilet was stuck, and then discovered there was a leak in the main shut off water valve coming into our 60 year old house, and the one going to the rest of the house, so both 60 year old valves needed to be replaced. Since the water could not be shut off that day, Chris immediately made arrangements to come back 3 days later to replace the main shut off valves, reseat the toilet to look for any water damage, and contacted the city of Edina to come out and shut off the water to our house before they arrived. Chris gave us a detailed estimate for the work and also told us that there would only be a difference of about 20 dollars more to put in a new toilet, so we opted to buy a new toilet. We appreciated his troubleshooting skills, his honest assessment, recommendations, the fair estimate and how quickly he made arrangements with his company and the city to return in 3 days. He also checked another toilet valve and found that one stuck.
When they returned, Chris replaced both main water valves in the basement, installed new shut off valves for 2 toilets, called the city to return to turn on the water, while his partner removed and installed the new toilet. The work was completed in under 3 hours including clean up. We were very happy with their hard work and how professional they were. However, later we noticed the new toilet wobbled a bit upon use, so we called and they returned early the next day and retightened the bolts. Again we were happy with how responsive the owner was and how quickly they could return. Several months later when cleaning the base of the toilet one of the bolts came out. My husband thought it was broken which seemed odd. Again, John the owner, was very responsive, apologetic and determined to make it right. He made arrangements to come out with his crew within a few days to assess the situation. They pulled the new toilet and found immediately that the old bolt had been installed instead of the new one and it was an error on their part. They again apologized, recleaned the base, reset the toilet with new bolts. We realize that mistakes happen, especially when training new staff, but we were very impressed that they owned up to their mistake and were determined to make it right. It is refreshing to deal with such an honest, ethical company and a family run business. It is difficult to deal with plumbing issues in older homes, especially toilets. Kudos to John the owner and to his staff, especially Chris who has excellent assessment skills and found the leakages in our main valves. It also turned out that there was no water damage to the flooring where the toilet was replaced which was a huge relief! Thank you very much Blue Yeti. A happy and satisfied customer.