Jonathan Payne
a year ago
I've hired this company 4 or 5 times because it was a local, family run business in the neighborhood that I was happy to support -- but this is the last time I will work with them. I hired them for 3 projects on this latest round: (1) to replace a cast iron toilet flange, and they opened up (and did not repair) a hole in the floor larger than the base of a toilet and now the flange (and entire toilet weight) is supported only by the cast iron pipe; (2) to install a new kitchen sink, and the drain is way out of alignment from the center of the sink, even though at my request they went back in and tried to fix it once and it is no better; and (3) to replace the valves on the 3 water pipes in a bathroom, and one was not installed properly and leaked for 24 hours onto the floor and behind the wall, causing minor damage to the wall and more damage to the bathroom wall/ceiling below it.
When they returned to fix the valve, they walked right through the door and up to the bathroom without even greeting us, and then they fixed the wrong valve and asked me to check it, when I told them that they fixed the wrong one. They then went to fix the actual leaking valve, and left without ever acknowledging either mistake or offering any discount.
I wish these were the only issues-- we agreed on times and they showed up hours late for each visit (the above repairs somehow required 5 separate visits), sometimes not messaging until late evening that they weren't going to come. They originally forgot the 3rd project entirely (the valves) and tried to charge us the same amount without doing it. I provided them with buckets, towels, wood pieces, a hammer- none of which they cleaned when done. They did not clean up after any of the projects. On almost every visit, they carried out their own personal business (like calling the bank), often on speaker phone. One of the employees sat on our back patio for an hour just playing on their phone while the other worked on the plumbing.