Rachael Trujillo
4 years ago
If I could give less than a one star rating I would. I have been trying to work things out with this company for weeks now, after American Home Shield sent them as an approved contractor to my house. The technician broke both things he was here to replace (he broke the new parts by using a wrench and tearing things apart to hodge-podge them together) and now they are actually lying about the circumstances. They were supposed to fix the things they broke at no charge, but refuse to do both repairs at the same time which would require me to take off of work for several days in addition to the days I have already spent trying to address original repair. When I asked if I could wait to do both at the same time, they told American Home Shield that I refused service and they would no longer repair any of the things they broke. They even went so far as to block my number, so now when I call to see if anyone is coming out to repair the issues I receive a message stating the number you have dialed will no longer accept your calls. My experience with them has been beyond terrible, and one star is more than this company deserves as I have spent over 13 hours waiting for technicians that then broke the parts they were here to install, and rather than the company addressing the issue they have refused to help in any way and have even resorted to lying to the home warranty company. DO NOT TRUST THEM WITH YOUR HOME, based on my experience.