Best Businesses in New York
The cost given over the phone is different from billing cost. Phone record of pricing 40$ fee to check whats wrong. Turned into $330 and no work performed. Scamers. Definitely the right company. I have the email conformation to prove it. As well as the payment history on the credit card. Sherrie A has sent me an email stating i would not get my money back even though no work was preformed.
1572 Main St, Buffalo, NY 14209
The first day, the plumber didn't show up. I called to find out why. They had the wrong phone number. They call ahead to make sure you are going to be there. Since I didn't answer, he didn't come. He came first thing the next day. Installed two outside faucets, and an inside cut-off valve. Very good quality items used, fast job, and he didn't try to add any work to the job, which I appreciated. He was friendly and very professional, Great experience
77 Oriskany Dr, Tonawanda, NY 14150
Being in the residential home renovation business, I like to believe I can fix anything. Then I met my match with my Lennox G71MPP variable capacity furnace.
This is a long review so feel free to jump to the summary below if you so desire...
Two days before leaving for a 10 day vacation, we noticed the furnace had a hard time staying at temperature. After spending five hours on YouTube trying to diagnosis this problem, I thought I had it working. However, it was displaying a code i could not interpret. Given we were leaving in two days, I called Mcallister (first time ever) and spoke to Katie. She and TJ (the owner) called me back an hour later and told me the code was nothing to worry about and to go enjoy my vacation. They never billed for the time.
Two days after returning home from vacation, the furnace again started having trouble keeping the house heated. After spending another five hours on YouTube I called Katie at Mcallister! She had Matt come out the next morning. In five minutes he noticed I had a hairline crack in the drain trap and also found I had an issue with my thermostat. He was able to temporarily get the furnace to hold heat while the parts were ordered.
A week later Matt arrived to install the parts. Everything was working when he left. Two hours later I noticed the furnace was not reaching temperature. So I called McAllister to inform them.
It was Friday after hours, so Chris was on duty and called me back three times that evening to find out how we were doing. He insisted on coming out to look at the furnace. Chris spent three hours with me trying to determine the issue even though we had enough heat to stay warm until Monday. (This is after he had already worked fifteen hours that day).
Monday comes and Katie and TJ were on the phone with me to discuss a plan they had. At this point the issue was so darn unique that the Lennox company got involved (for a second time in three days) and provided TJ with additional areas to investigate. TJ took the time to detail what they were thinking, which I really appreciated.
They sent Jeff the next morning. He again understood me, his customer, by taking the time to explain everything to me as he went along. He spent three hours investigating gas valve and pressure switch pressures. Because of his ten years Lennox experience, he found a clogged orifice the size of a pinhole in a tube one inch long. In addition, a thermostat wire installed by a previous heating company 10 years earlier was not connected properly and prevented the furnace from working like it was supposed to.
In summary...
The above detail I felt was necessary to demonstrate the great lengths and dedication which McAllister went with me to fix my heating problems.
* McAllister respected me as a customer by allowing me to work and observe along side them
*Not once did they suggest (my biggest fear) that it was a cracked heat exchanger or blower motor that many other companies try and shortcut to to sell you a new furnace.
* They were professional, knowledgeable and friendly the entire time.
* We finally have a variable capacity furnace that runs as it should for the first time 13 years after installation!!!
*McAllister billed reasonably for the amount of time and energy they spent on us to resolve our problem.
Thank you TJ, Chris, Jeff, Matt, Katie and Kathie for a job well done!
This is a long review so feel free to jump to the summary below if you so desire...
Two days before leaving for a 10 day vacation, we noticed the furnace had a hard time staying at temperature. After spending five hours on YouTube trying to diagnosis this problem, I thought I had it working. However, it was displaying a code i could not interpret. Given we were leaving in two days, I called Mcallister (first time ever) and spoke to Katie. She and TJ (the owner) called me back an hour later and told me the code was nothing to worry about and to go enjoy my vacation. They never billed for the time.
Two days after returning home from vacation, the furnace again started having trouble keeping the house heated. After spending another five hours on YouTube I called Katie at Mcallister! She had Matt come out the next morning. In five minutes he noticed I had a hairline crack in the drain trap and also found I had an issue with my thermostat. He was able to temporarily get the furnace to hold heat while the parts were ordered.
A week later Matt arrived to install the parts. Everything was working when he left. Two hours later I noticed the furnace was not reaching temperature. So I called McAllister to inform them.
It was Friday after hours, so Chris was on duty and called me back three times that evening to find out how we were doing. He insisted on coming out to look at the furnace. Chris spent three hours with me trying to determine the issue even though we had enough heat to stay warm until Monday. (This is after he had already worked fifteen hours that day).
Monday comes and Katie and TJ were on the phone with me to discuss a plan they had. At this point the issue was so darn unique that the Lennox company got involved (for a second time in three days) and provided TJ with additional areas to investigate. TJ took the time to detail what they were thinking, which I really appreciated.
They sent Jeff the next morning. He again understood me, his customer, by taking the time to explain everything to me as he went along. He spent three hours investigating gas valve and pressure switch pressures. Because of his ten years Lennox experience, he found a clogged orifice the size of a pinhole in a tube one inch long. In addition, a thermostat wire installed by a previous heating company 10 years earlier was not connected properly and prevented the furnace from working like it was supposed to.
In summary...
The above detail I felt was necessary to demonstrate the great lengths and dedication which McAllister went with me to fix my heating problems.
* McAllister respected me as a customer by allowing me to work and observe along side them
*Not once did they suggest (my biggest fear) that it was a cracked heat exchanger or blower motor that many other companies try and shortcut to to sell you a new furnace.
* They were professional, knowledgeable and friendly the entire time.
* We finally have a variable capacity furnace that runs as it should for the first time 13 years after installation!!!
*McAllister billed reasonably for the amount of time and energy they spent on us to resolve our problem.
Thank you TJ, Chris, Jeff, Matt, Katie and Kathie for a job well done!
3080 Amsdell Rd, Hamburg, NY 14075
Glen has done two jobs at my home, installing a bubbler system and some sewer repair. he did a great job - very helpful and good work. I would recommend him to anyone. Thank you Glen!
Buffalo, NY
Lou Simon installed two Bradford White 50 gallon tank style water heaters in my home. He arrived on time as scheduled. He and his crew were neat, clean and professional. They cleaned up afterwards and the job looks great. We have hot water and no leaks!
Buffalo, NY
Needed an estimate and Marty came out. He did a fabulous job advising what we needed and promptly set up a installation time. Carl came out the next day and installed a new sump pump. He did a fantastic job.
255 Fire Tower Dr, Tonawanda, NY 14150
Had a truly wonderful experience with Roto-Rooter. Had to have my faucet replaced they went to Lowe's and actually got it for me installed it. They could not have been nicer they are my first choice for all plumbing needs. Highly highly recommend
447 William St Ste G, Buffalo, NY 14204
We had a great experience with Keiffer’s when our sewer backed up last week. They came out that day and arrived the hour they said they would, which is so important. The service man was efficient and and answered all my questions. Would definitely use them again and not just for emergency situations!
4945 Southwestern Blvd, Hamburg, NY 14075
Came out on a sat within an hour fixed my problem. nobody else would of worked as hard as he did to help me save a lot of money. If you need a plumber you need to call this man!!!
Buffalo, NY