Glanz and Buffat Plumbing, Heating, and Cooling

I highly recommend Richard for all plumbing needs. He is knowledgeable and competent and without a question the best plumber we have ever used! Richard completes every job and goes above and beyond to make sure the job is done right. Most of all Richard is just a nice guy and a pleasure to have in our home.

Kelly was awesome! He was very knowledgeable and right on time!

Hank was on time for appointment, quick to diagnose problem, get parts and solve it. Thanks Hank.

A leak from my toilet spiraled into several issues, and Glanz/Buffat was instrumental in taking care of me and getting it all fixed. I felt bad every time I had to call them with yet another issue or delay in the bathroom floor replacement (or when my sink's hot water stopped working at the same time), but they were responsive, quick, and willing to work with me. A big shout out to Keaton!

I also highly recommend using their plumbing service.

Our technician, Richard did an amazing job problem solving two tricky situations while installing our new dishwasher, kitchen faucet and drain baskets. He made it work. Amazing!

We are a home renovation company here in Louisville and have been using Glanz and Buffat as our HVAC company for many years. They are fabulous!! They are customer focused and provided excellent service and equipment. Their extensive knowledge and experience with HVAC helps me feel relaxed and cared for --- a very valuable feeling! The installation and repair crews are top notch and attentive. The office staff is knowledgeable and ready to help. As a renovator I look for price comparisons on occasion and Glanz and Buffat HVAC win every time! Great service, great products, great customer service, great pricing!! A definite yes!

An excellent experience Professional service, fair price. The technician took the time to explain the problem, both cause and effect, and fixed it. After dealing with three different companies that tried to sale a new furnace I’m toasty warm and couldn’t be happier.

In the fall of 2019 I had a new heating/air system put in. I was very impressed by their workers. They were professional and were here on time! About a month ago my hot water heater broke. I called 3 companies and decided to go with these guys again basically because they had been so professional before. Wow what a amazing job they did! It was a Friday and they rushed to my home to get it done so I wouldn't have to go a weekend with no hot water. The job was done and no mess was left. The following Thursday I realized the hot water heater was leaking. I called immediately and with-in a hour they were here. Richard looked the situation over and told me I had nothing to worry about the problem was totally their fault and I would have no additional expense. They would take care of everything and they did! The drywall was removed and replaced and painted! The flooring was also taken care of! I have been through nightmare's with another companies that I had to fight tooth and nail to get them to fix things that were their fault. I am beyond pleased with this company and highly recommend them. Jon is who oversaw all the work and he is one heck of a nice guy.

Called at 10am for no heat since yesterday. Got a 4 pm appointment. Called alter and offered 12:30 instead! Very happy customer. Fixed up, cleaned up, heating back up and gone by 3pm. Great guys. Ladies at front desk also go out of their way. Cleaned up after themselves are are always kind and friendly. David was my service tech. He’s been to my home multiple times. Never cares that my house is a mess, always professional. Nicky is the lady at the front desk. She went out of her way to call the tech to see if he could come over while we were on the phone! All awesome. Will go out of my way to ask for David from now on!

After many years of service from this company, we quickly realized their Customer Service is the best of any service type company we’ve ever used in our 56 yrs. of home ownership. Your initial phone call into the office is answered by Bobbie, and her courteous, professional manner in handling your request is swift and thorough. The technicians that Glanz&Buffat send are knowledgeable, efficient, courteous and understanding of whatever problem is at hand, and open to answering any and all questions the customer has in explaining their findings.
We feel so lucky in the relationship we have built with this company and look forward to many more years of their continued service.
Regards,
Judy & Allen Snively

Our air conditioner has not worked since we moved into our apartment back in March of this year and we have had several people/compaines over to look and fix duct work etc, but some were not very friendly or didn't do a good job (there was cardboard in the crawl space being used as duct work and our thermostat was the wrong kind for our type of unit😑) I only know this information because of Kelly from Glanz. He was very good. 5 stars for sure. He was very nice, helpful, and informative. He has been checking in on us since he left 2 days ago to make sure everything is still doing ok. Definitely best service guy we have met since living here. If we need service again in the future, I hope he is available. We need more people like Kelly in customer service. #KindKelly❤

They got us an appointment for the next day, showed up on time. (Which is rare these days) to fix our A/C.
Kelly was great to work with. He diagnosed the issue and made the repair. Knowledgeable, personable & efficient. We bought a maintenance agreement and will definitely be asking for Kelly to do the work.

I am VERY pleased with Glanz and Buffat’s customer service. They are responsive, detailed, and thorough. Recently they installed a new furnace and AC; afterwards I found my basement in better shape than when they started! I highly recommend!

Great service. I had called 4 other places, 1 said he'd come and then didn't, 2 never returned my calls, the 4th said they couldn't come for at least a week. Glanz Buffat answered my call with a real person instead of voice mail, scheduled a visit for the next morning, showed up on time, found the problem, fixed it and didn't try to up-sell me stuff I didn't need. I was so impressed I purchased a maintenance agreement. This is the first time I've had enough confidence in a company to do that. Very happy and I'll recommend them to my friends and neighbors.

Prompt service, excellent communication, fast and clean workmanship. Would definitely recommend for service and installation.

Arrived around 9 am with a courtesy call when on the way. Removed old furnace and replaced with new one before lunchtime !

Used these guys twice for minor plumbing repairs - clean clogged drain, installed outside and inside faucets. Both times- great job, knowledgable plumbers, excellent workmanship and reasonable prices.

Glanz and Buffat put in my new AC unit. They were extremely professional and went out of their way to make sure I was completely satisfied with the unit and their work. I worked with 4 different workers and all were courteous, friendly, and helpful. Thank you!

Brayton came over yesterday fixed my problem, was very nice, and doubled checked what he did afterwards.

They were great. QUICKLY available, arrived on time, called to let us know they were on the way, did great work for my mother in law and came in under the estimate they provided her. I will use them again. It's hard to find service like this, these days.

never present a quote

I called in the morning, spoke with a person and someone came at a time that was convenient for us. Best thing about the visit, we were not trying to be sold ANYTHING.

Our existing HVAC was repaired then Sam & Lee provided instructions on how to keep our system working to keep our home cool.

Thank you! And, we will definitely have someone from this company service our home again.

I called and they were here in 30 minutes. I had technician David. Very professional and had my furnace working in less than a hour and highly recommend.

We started out as Buffat Plumbing customers a number of years ago. They did prompt and excellent work for us, so we have remained customers. I still remember when a Buffat service tech came the evening before Thanksgiving to fix our broken garbage disposal, without which our Thanksgiving dinner would have been drastically limited. In our current house, Glanz-Buffat installed a zoning system for our heat, which keeps the entire house at a comfortable temperature which we control in each of three zones. Most recently, our hot water heater broke unexpectedly. They had someone out to our house immediately. Richard, the tech, clearly explained both what had happened and our alternatives for fixing the problem. We decided to put in a tankless water heater, the newest technology, which will save significantly on our gas bill. Richard returned and was joined by two other Glanz-Buffat techs, and together the three of them installed the new heater within a matter of hours. We are extremely satisfied by the responsiveness, expertise and motivation of Glanz-Buffat to provide the best and fastest service in town. I strongly recommend them to anyone.

We worked with Jason, who provided excellent advice. Wyatt did the recommended work and provided great information and service. Greet experience!

Professional employees; great service.

Charges $80 to quote you something they could have quoted over the phone.

Excellent customer service

Two days before Christmas our furnace stopped putting out heat. I called Glanz & Buffat (our regular service company) but they were swamped. As one could imagine with the frigid temps many others were in the same predicament as we were.
I called other HVAC companies but it was the same- no one could come out until Tuesday the 27th. My husband was very sick with the flu and already freezing; I was very concerned with his comfort and recovery.
My mom happened to have a technician’s private number - he was a Glanz & Buffat employee by the name of Kelly. It was a last ditch effort but I dialed Kelly’s number to see if he could help me. Well, Kelly not only talked me through it, told me what to do to get the heat going, but he checked back on us via text later that day and the next day. I am so grateful that he cared enough to give his best effort and advised us through a very difficult situation and even checked on us afterwards. Talk about going above and beyond! He has furthered our trust in Glanz & Buffat and we will continue on as loyal customers. Thank you from the bottom of our hearts, Kelly!

Keaton did an outstanding job on our emergency line repair. It is Christmas Day and he was amazing! Thank you for your dedication and attention to detail. We will be using this service the next time we are in need, emergency or not. Thank you!

Kelly and Troy installed a new York high efficiency 2 stage air conditioner yesterday at my home. They arrived on time, installed it in a timely manner and were very kind and courteous. I have had Glanz-Buffat do twice a year maintenance on my previous HVAC for the past 9 years. All of the technicians have been good and very nice. They wear shoe covers which I like. It’s cooling my home very well.
Something that was awesome was that Troy noticed that my American flag was not in the holder that was attached to my wooden fence, because the screws had worked their way loose and it was about to fall off so I had taken the flag out, lest it fall on the ground. He offered to fix it and I gladly accepted! When they left, the flag was waving proudly. Thank you! What an appropriate story on Flag Day! 🇺🇸

We have used them for both plumbing and air conditioning problems. They treated us like VIP. They had someone out very quickly. They diagnosed the problem, offered advice and fixed the issues. Very fast and friendly service.

Jason and his crew are very responsive to hvac and plumbing issues. They’ve done several jobs for me and always do great work and their guys reliable and knowledgeable. I’d highly recommend them!

Had our A/C system serviced along with some duct work repair. Our tech, Kelly did a great job and was very professional. Highly recommend this company for HVAC service.

Great place.

Great service. The technician was efficient, knowledgeable, and respectful. Grateful I choose this company again.

Great work by the technician, but the scheduling was a huge problem; my window for service was 100pm—400pm, but my technician did not arrive until 520pm; he apologized and said he would make sure that doesn’t happen again, and that the customer would be informed if the technician was running extremely late

Nevertheless, they addressed their scheduling procedures a sign of a great company

They are the Best!
Wyatt has helped me tremendously ...great employee and very dependable !!! I recommend them to everyone

Great company for all your needs. Service techs are the best! Keaton was the only one working the holiday weekend and then a winter storm comes through. I don’t know how he did it but stayed in contact till he came and fixed my busted water pipe. Great attitude and very positive.
Glanz hires the best! Vicki R.

I contracted Glanz Buffat to install a complete HVAC system for me including a York 2 stage variable speed furnace and an York Affinity 2 stage A/C condenser along with a new line set from the furnace A coil to the condenser. I'm pretty particular when it comes to workmanship and I can't say how pleased I am with the skill level and quality that Bobby and his crew did on the job. They also completed the job in just one day. I am also very happy with the performance of the new York system. I can feel air movement through the house that I have never felt before and the temperature is more consistent throughout. I had several estimates and Glanz Buffat was the lowest but knowing what I know now I would select them even if they weren't because of the quality job they did. Jason, the owner who did the estimates, worked with me for several days answering questions and helping me decide on which system I really wanted. All in all a great experience. Thank you guys for a job well done.

Their speed, service, knowledge and professionalism are top knotch! Responsive, attentive, friendly and personable! From calling the office with your issue, to them saying, you're fixed! With a handshake is the BEST! I operate a pet resort and the animals safety is #1. For Glanz and Buffat it is for them as well! Thank you 😻🐶

We had a new York A/C system installed 3 years ago and have had to have service with Freon installed the last 2 years. Although we have a 10 year equipment warranty and labor warranty, don’t expect this company to be an advocate for you. It’s in and out of your house with a bandaid fix so they can go to next customer. I should have kept the old unit and installed Freon in that one each year.

What a great company. Jon came and found the sewer problem with his camera,sent me a detailed estimate and we agreed to the job. Jerry and Marty came and did the job,which was major in 2 and a half days and saved me money by a little extra work. All 3 were great guys,very honest and trustworthy. Came when they said and really took care with the mess. I'll never use anyone else. A side note: I'm a member of the American Legion and we share the parking lot with Glanz. They have helped us with problems in the past at no charge! You won't be sorry for choosing them. I think their rating speaks for itself and needs more stars. Thanks again guys
Been a pleasure!

Hi, I had a great experience with this company. I needed to replace a 20-year-old furnace and water heater located in a tiny closet 😳. I had 4 bids, Glanz had much better prices, and they don't try to sell you a service or equipment that you don't need/want.
They were kind, accommodating, and efficient. The owners and the team went above and beyond with the installs, communication, and cleanup afterward. Thank you so much for arriving on time and working with integrity. Before and after pics below

Highly recommend Glanz-Buffat!! David & Lee are extremely professional and courteous. They did a wonderful job venting our microwave. Outstanding service! Have used for several years!

Fast and dependable service for a great price

It’s really simple-if you have a huge project to get done(we did), these are your guys! Jon was lead manager, very informative on regulations and what needed to be done! If you have a small job-they are still the ones to call!! But Jerry and Kelly were the guys in our house for the duration! They became family! We had other renovations to do, b/c why not. When you have to do the job that they needed to do, might as well do it all at once. Jerry and Kelly were so great! They would always clean up each day, knowing they were coming back the next! You can comfortably leave them in the house while you work! We did and had zero problem doing so. It took about five minutes to learn you could trust everyone in this company!

If you want GREAT, QUALITY WORK, at a very fair and affordable price, call this company! Literally they beat every quote, and we are soooooo damn glad we chose them! I would recommend them 10/10 times to anyone!!

Thanks again Glantz! You’re the best!!