Austin Bryan Plumbing

These guys, Brandon and Daylen did such a great job! I am extremely pleased with their work. They were polite, professional, great about answering question, and worked well as a team. They even cleaned up their mess and offered to sweep up their “mess”, which was not much.

I received updates as to when they would be available, and they arrived on time.

Five stars for this company.

I'm calling BBB on this company!!They came out to my home on 8/15/18 to see why my water wasnt getting hot....Didn't even touch my water heater....look at it and said it was 10 years old and said gas valve was bad and eventually would start leaking in two different places....said he could fix it with no guarantee for 600 or he could sell me a new one ...installed for 1000....I told him to leave my property!!!Called another company...only thing wrong was the pilot had went out.....and assured me nothing was wrong with my gas valves or the heater itself!!!!they tried to rob me

I paid $3,100 for them to come take out the flooring/old shower and bath and put in new subfloor as well as a new bath shower combo in one of my bathrooms.

I had another contractor come out and do the tile work, he was working a commercial job on a hotel in Etown so it took about 5 weeks for him to get around to tiling my bathroom.

The guy at Austin Bryan told me to just give them a call once the tile work was finished and they would come back out to hook my toilet and sink back up and paint the bathroom.

As soon as the tile guy finished I called Austin bryan to set up a time to get the job finished (I had already paid them in full).
It took about a week to get a call back. I realize they’re busy and it could have taken several weeks to get someone out to finish the job, I was fine with that and wasn’t in a huge rush.

However the person they ended up sending stood me up 4 or 5 times (I have all the texts still). I took multiple days off work and cancelled plans with a friend to sit around on multiple occasions just to be stood up, no call, no show. The first texts from the person who was sent out were on August 8th. Saying he would be at my house to paint. The only things needing done in my very small bathroom were the walls sanded and painted, toilet hooked up, sink hooked up and caulking around the shower/tub. Several hours of work at most. This went on until August 24th. So a few hours of work took 16 days and the job wasn’t even completed.

Finally after weeks of going back and forth the bathroom was painted (poorly, I had to go back and sand areas of the wall down and repaint), the toilet was hooked up however a piece was missing for the sink. I thought the guy left to get the missing piece but he never came back. No calls, texts, nothing.
I had to hire another plumber to come out and hook the sink up as I didn’t want to risk missing more work to sit around for someone to no call/no show multiple times.

Took very good Care of my family. I Would recommend these guys to anyone. ;-)

Never called me back. So wasnt to good.

Awsome ,super friendly service , quick times got out to my house got it fixed . was honest about our options on what they could do.....

Called for a water heater install. They show up very professional and respectful people! Nice and clean!! They also cleaned up. Took the old one with them. After it was all over u couldn’t tell that they where there. I highly recommend them for any plumbing needs. And I will be calling them back

Helped us out back in may, almost forgot. Great group, diagnosed and fixed the problem with our sink quickly and worked with our home warranty company. Could not ask for a better experience

Buena atencion...

These guys are awesome. We have used them twice, and both times they were super fast, same day service, very professional, and the prices were much less than I expected.

I own over 100 rental units and use Austin Bryan for all the plumbing work that I don’t do myself. I typically use them 4-5 times monthly and I consistently receive prompt service and fair prices. I would recommend them to anyone needing plumbing repair.

RUDE AND UNPROFESSIONAL!!!!

Initially had poor communication, and poor follow up. Daniel S came out and made it right, did quality work and put my faith back in the company. Thanks Daniel.

Helped me find to do the job I needed done. Highly recommend giving them a call.

Fair pricing,cleaned up after themselves,Professional and actually showed up to give an estimate and did the job in the same week. Thats more then the Other 23 plumbers did for me.

Didn’t finish

After getting stiffed by another plumber who never showed up after paying half up front, I called Austin Bryan Plumbing. These guys added a full bathroom for me and showed up when they said they would and completed my addition in a couple days. Overall everything went smooth and I will use them again.

Quality people , results were amazing .

I give this company a one-star only because you have to at least give them one star if it was up to me I will give them a quarter of a star if that the company took the time to give me a quote I told them that I would like for them to do my project they scheduled to come out and start to work three days later on a Friday Friday comes they never show I have called numerous times I get a call back from the company only to know that they was trying to reach someone else and if they will give me a call right back and never have and completely wasted over two and a half weeks of my time my customers time and my project is now further behind due to this company I would not recommend them to do business with anyone especially General Contractors they will put your job in Jeopardy and your deadlines does not concern them at all

Joey from Austin Bryan Plumbing was the plumber that came to the house, and he was very professional and explained to me everything that he needed to do. He had to replace plumbing pipes from under the house! He got the job done, and it was done right! I will recommend this company to all my friend and family.

I have used Austin Bryan Plumbing for several jobs around my home, they are always on time, professional, clean and very reasonable in price. I will always call on them anytime I have a plumbing need. If I could give them 10 stars I would. Highly recommended!

Honest and friendly team with competitive prices

I use Austin Bryan Plumbing quite frequently as a contractor myself.I have found them to be very reasonable and easy to work with.

Great prices. Locally owened and operated. Can schedule online. Simple.

First class company. Very professional and friendly staff. Prices can’t be beat!!!! Highly recommend!

Austin Bryan Plumbing works on my foreclosed and vacant properties. They also do all of my commercial work as well. Mr. Bryan is always available to me and I appreciate the prompt service. This is a new local company and I'm glad to give them all our business. They also have competitive pricing...very satisfied with this service provider.

I would like to send an appreciation shout out to these two life saver guys Caleb and Trent. Omg!!! They came to our rescue and replaced our water heater that went out so quickly. The way they tagged teamed together their hard work is greatly appreciated. THANKS AGAIN TO OUR LIFE SAVERS MR. CALEB AND MR. TRENT.

Failed to show multiple times when scheduled. Did not properly complete the work. Installed grease trap backwards, installed ice maker line to drain line, failed to install hot water tank to code. Failed to show twice for final inspections. Blamed it all on me being hard to work with and rude. I cant stand contractors that cant show for the job as they agreed.

Eric is great. Very professional and knowledgeable. Has the skills knowledge and abilities to perform any plumbing issue you have

These guys provide good service.

Great prices! Highly recommend.

This company, especially the service technician Kevin, was extremely helpful with not only the reason for the service call but with information about larger jobs that could be needed in the future. I would highly recommend Austin Bryan Plumbing for the job to be completed correctly and efficiently!

Very great company called to get a new water heater installed and 4 hours later I had a brand new one for a better price than any plumbing company. Will never switch up on these guys.

The owner came out to fix a bursted pipe in my house today, he was polite and very quick with his work. Nice to find out he's a neighbor too. Thank you! He's very up front with the price and gave tips to prevent it from happening again.

We called Austin Bryan plumbing for a water heater problem, and they were able to be at my house in about an hour from the time I called. The service by Eric was quick, efficient, and professional. I would recommend them to anyone with plumbing problems or questions.

Austin Bryan Plumbing is my absolutely go to company!! They are so professional and nice that I always reccomend them to my clients too. The owner and his employees always go above and beyond!

I had a kitchen sink clog that we just could not get loose. We tried everything. Called Austin Bryan and they sent Shannon and Nick. They were prompt, courteous and got the job done. Great local owned company with great results. Thanks Austin Bryan, Shannon and Nick. We will be using this company for future work and refer them to family and friends.

Eric is a very knowledgeable plumber and will design,repair,or replace your plumbing right and up to Kentucky state plumbing code. Good hardworking guy.

Avoid this place at all cost, lack of knowledge/expertise/professionalism/honesty is undeniable!

I've used these guys several times. Good pricing and good work. Will definitely continue to use.

Handles all my investment properties! From installing a faucet to replumbing the entire house , quality affordable plumbers !

I have nothing but great things to say about this co! Joey showed up was very polite started working and did a great job! I would highly recommend them to everyone i know. They will be the first company i call if and when i need plumbing repairs in the future. I had them replace two outside spickets and the price was very reasonable and probably half as much as their competitors. Thanks again joey for the awesome job well done!

Great job and even came out after hours.

Absolutely the worst group I have ever dealt with. I invested almost 30,000 dollars for them to renovate a bathroom and fix plumbing in my house. They did not complete the contract nor did they follow through.

Currently have no water pressure, leaking showers and pipes, no drywall patching, and the owner has zero integrity. I say this because he contacted me after my first review a few weeks ago, set a time to inspect and didn’t even show up. I called him out on it and he would not reply.

Do not recommend, their work is well below standard with zero ethics. Don’t waste your money.

The employees of Austin Bryan are professional, courteous easy to deal with. Being a single female I trusted them explicitly and prices were reasonable! I would like to thank Daniel especially who has helped us and been so nice while doing it!

Had a loose toilet in our downstairs bathroom. Kevin diagnosed I had a cracked mounting flange. He replaced pvc flange with stainless steel flange. This toilet is more solid than it's ever been. Kevin did us a real nice job. I would definitely recommend Kevin and Austin Bryan Plumbing for your plumbing problems. They really care about doing quality work and taking care of their customers.

Love these guys. First thing that attracted me to them was the price, 1st estimate was for 8k, second estimate was for 15k, and these guys came and said 4, showed up in 2 days got the work knocked and quick and professionally. I would recommend them to any who is looking for plumbing. Certainly will be having more work for them next week. Small business with a big bark! Keep up the good work fellas.

These guys were excellent and did a great job

Mr. Daniel was great 2 weeks ago they fixed our toilet it backed up again. They came right back out and fixed the problem with no questions asked. Told us if it does it again call them back. Thanks again Me. Daniel for taking your time with this. It was greatly appreciated.

Austin Bryan Plumbing sent Shannon to the house to repair our leaking tub and sink. They saved us money, fixed our problem. Also saved me from doing unnecessary repairs. We recommend these guys to our friends, family, and neighbors. Thank you all so much for providing great customer service. That is so rare these days.

Do not hire this company. You will be sorry. They are a complete joke. They charged me $1200 to fix a pipe that was leaking in my toilet and snake my toilet, however, the problem was never fixed. Three times Eric sent a plumber named Justin to my home. Justin would say he “had to go get parts” and stay gone for hours at a time. One time his excuse was that he got a nail in his tire. He would leave for the day saying the problem was fixed and I would go to use my toilet and it would stop up again. Then the same plumber came back out, pulling my toilet out of the floor saying he could fix it. He would leave, it would stop up again. Finally I complained to the “owner” Eric. Eric came out and said he had the problem fixed and yet AGAIN my toilet would stop up after a few uses. Come to find out it wasn’t the toilet at all but my sump pump located behind the wall where my toilet is. Then when I said I wanted some of my money back, Eric said he wouldn’t give my money back but would charge me a few extra hundred to put a new pump in. Completely and totally disappointed in this company. They should be shut down!

I would recommend Austin Bryan Plumbing to everyone! Had what I thought was a small issue but turned out to be much worse than I imagined and Austin Bryan repaired it AND came in under competitors price! Workers were courteous and professional. 5 stars! Will be using them again at my other properties.

Hes on time and gets things done the right way .

I like to support a local business, and will rave about them when they do a great job. Last year I had Austin Bryan Plumbing come out and was happy with their service. Unfortunately not the same experience today. After 3 hours with no one arriving, I called (Eric - owner) and left msg. I received no return call. I called no less than 4 additional times - until after 7pm and sent a text with no response back. Unbelievable and unacceptable. I was forced to call another plumber (and take time off work again for appt.). I was told he's recently had complaints from this same company. Buyer beware!

Needed washer drain repaired,Daniel came out gave best price out of 4 other estimates. Did great job and very knowledgeable ,Very hard worker The owners should be glad they have an employee like him

I never used this company and I never will. AUSTIN BRYAN PLUMBING IS TRASH!!!
They came out to fix a busted pipe in a yard and left the work half done. They have been contacted multiple times spanding over weeks.. leaving voicemails and text and they have yet to respond. The messed up thing is, their own family has even tried to contact them about this job and is only lies too.. The home owner is now paying thousands out of pocket to fix his bad work!!!SO UNPROFESSIONAL!!!!
SHAME ON YOU
AUSTIN BRYAN PULMBING do the job you was paid to do!!!!

My husband found Austin Bryan Plumbing working on another job site, he told them about our bathroom plumbing issue and Justin was at our home the next day! Justin was friendly, polite and understanding. Daniel came in on the assist and after removing lots of hair and gunk they were able to get my drain moving. So far so good! I'm thankful to these guys and their time!!!

They are awesome so kind and very quick and very efficient. Love there work I won't ever call anyone else again.

Seemed to be decent and honest people. Prices are on par with other contractors. They were on site within a couple hours of my call.

Great company, the guys that came out were helpful and friendly. Good service and price. They care about their customers. I would highly recommend.

Called them and within an hour they were here. They put in my water heater in a short amount of time and for a very reasonable price. Give them a shot!

Called after hours and they were here in no time. Left the area clean and the guys were super friendly.

I had my water heater replaced by Eric Bryan. Very reasonable price and prompt instillation. I would recommend them for your plumbing needs.

Plumber arrived very quickly after i contacted Austin Bryan Plumbing. Plumber gave us price before started repair. Very happy with response time and quality of work.

Workers were extremely nice. They knew their job and took time to answer all questions. I will use Austin Bryan Plumbing again.

I sent these guys out to my mother in laws house to take care of a leaky drain. Not only did they give her a senior discount the price was great! The area they worked in was nice and clean when they was through. Overall very professional and great prices. Would recommend

Booked plumber they promised good service, they left a mess for me to clean up, stated problem was fixed then upon further investigation they had not completed the full job, now when I try to reach them they do not return none of my msg, I wouldn't even give them a one star this is horrible!! I see that someone answered my review, it's so funny now that I have your attention you're willing to fix the problem! HOWEVER, I refuse to have your company so your company can mess up even further what you didn't take care of in the first place! NO THANK YOU!

Great team of people serving the community!

These guys are the best! I called them out of the blue and from out of town for an emergency repair at my elderly parents' house. They did a great job and were great to my folks, too, and I appreciated both things very much. If you are like me and need to remotely arrange some work for your parents, you can trust these guys, and that means a lot.

Austin Bryan plumbing is a company that goes above and beyond to make sure the customer and the problem is taken care of in a timely and professional manner.
They go above and beyond.
Give them a try.
Independent owned and operated!

Fast, very affordable, and knowledgeable. I would definitely call them in the future.

Amazing and timely service. Outstanding Job!

Knowledge, expertise, customer service, honesty, integrity, and any form of professionalism are COMPLETELY void here. Company was contracted for bathroom remodel--$3200 worth of work done incorrectly, owner did not pull permits as discussed, caused damage to walls/ceiling/newly installed tile in adjacent rooms, allowed a worker to bring a child to job-site who was left unattended, child proceeded to walk the house with a knife cutting/destroying various items, once water was back on the improper installation resulted in flooding. ZERO accountability was taken by the owner who once informed of the issue just outright refused to accept a phone call, claimed he stopped by house and no one was home however, my wife works from home-was never away from her office with direct view of front driveway, then finally texting his refusal to correct work or refund invoice amount for correction of job. After two other BBB accredited plumbing companies inspected installation it was determined not only was work unpermitted, it was not done to code, completely useless and outright ILLEGAL. All work had to be ripped out and completely redone by another contractor, all parts for damage caused to bathtub had to be repurchased, owner left atleast a dozen parts that were not needed in the box resulting in a very dangerous installation for which he then denied completing yet made accusations that supplies were not present, and then would not correct, would not reimburse for in any way. Save yourself, hire someone... anyone... else.

The first time I had to call them was during the ice storm after everything had melted. They were swamped (no pun intended) but squeezed me into their schedule. They said the sump pump could be a cheap fix and gave us the option to just do it on our own (didn't charge us for the visit) but they didn't know who they were dealing with and I had to call them a month later, LOL. Here I am, flooded basement again, and they were REALLY quick to get out here and fix it. I'm not sure if the cost is low/average/high for plumbing stuff, but I do know it looks so much nicer and they were so quick to fix it (my guy was Jeremiah and he was in and out in less than 30 minutes repairing the whole pipe and sump pump!) I'll always recommend them from here on out. 🙌

this was a horrible company to deal with all around, will not use again... they will show up to your house stoned, smoke pot in the driveway and then have no idea what they are doing.

Eric and his crew took a very unexpected, sad, and stressful situation we had that was on a time sensitive deadline and pushed thru it best they could to make it happen.

I will be honest the first night I was a little confused as to if we got the service we were quoted, but after my Husband put a call in to the office they were back the next day to make those concerns right.

I recommend them because they are local people just like us, they did best they could as fast as they could, had a great attitude through it all, and on the second day delivered exactly what we needed. On the first day we got water, that was a huge blessing, but the 2nd day they got it done up to expectation. I am thankful for the recommendation we got to call them, I am grateful they were able to service our home asap, I am satisfied with a more than fair price/charge, and I recommend them to others.

They are professional and kind.

Thanks Eric, Daniel, and Justin

From,
Saundra & Houston Mattingly

Dylan and Brandon were great ! In and out in a hurry. They were very professional and courteous. I’ll certainly tell my friends and family about them.

Justin is the man, he came in fixed my sink. He was pleasant, polite, and he cleaned up after he was done 😳. That was the best experience that I’ve ever had with a plumber and plumber service. Also whoever answered the phone was pretty friendly and nice as well!!!!!

Saved me hundreds