Description
Mr. Rooter Plumbing is a trusted plumbing professional that addresses a wide range of residential and commercial plumbing concerns. All of our experts are licensed, insured, and experienced enough to repair issues of any size or complexity. And our courteous and reliable service is backed by the Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. By providing upfront, flat-rate pricing with no overtime charges we earn the trust that communities expect from a locally-owned and operated company.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Appliance Installation, Backflow Preventer, Bidet Installation, Blocked Drains, Boiler Installation, Clogged Drains, Commercial Plumbing And Residential Plumbing, Commercial Services, Courteous Service, Diagnosis And Check Ups, Dishwasher Installation, Drain Cleaning, Drain Cleaning Clogged Drains, Drip Calculator, Dripping Faucets, Emergency Plumbing Repairs, Emergency Services, Faucet Repairs, Frozen Pipes, Garbage Disposals, Gas Line, Home Service, Hot Water Dispenser, Hour Emergency Plumbing, Hydronic Heating Repair, Hydroscrub® Jetting, Installations And Upgrades, Leaking Faucets And Toilets, Leaking Pipes, Leaky Faucet, New Plumbing, Plumbing And Drain Cleaning Services, Plumbing Diagnosis & Inspection, Plumbing Issues, Plumbing Parts, Plumbing Problems, Plumbing Repairs, Plumbing Replacement & Installations, Plumbing System Maintenance, Plumbing Vents, Plumbing Video Camera Inspection, Professional Drain Cleaning, Residential Services, Rooter Plumbing, Sewer Line Repair, Sewer Line Repair & Replacements, Sewer Pipe, Sewer System Backups, Sewer Video Inspection, Sink Repair, Sinks, Slab Leak Repair, Sump Pump, Sump Pump Backup, System Maintenance And Cleaning, Trenchless Sewer Line Repair, Tub Repair, Water Heater Installation, Water Heater Repair & Replacements, Water Line Repairs, Water Line Replacement & Installations, Water Softener Installation, Water Softener Repair, Water System,
Reviews
Danny (thetwo)
5 months ago
Had Brent Glaser replace my toilet valve. He showed up on time and was quick and professional. He also made it clear how much it would cost if I wanted him to do other things that I asked him about and made sure I approved before doing anything that would cost me more. It’s always a little scary using a company I haven’t used before, but thankfully this experience was very good. Thanks!
An edit a few months later. I requested their service for a second time this year on a different issue, and their resolution was once again quick and quality. I will certainly be calling them for my future plumbing needs.
Jeffrey LaVoie
3 years ago
Explained everything very well as far as issues and options. Personable and professional!
They got all the tree roots out and discussed replacing pipe to city sewer.
Called and showed up within the hour,
I would recommend these guys.
Brady was here did a great job.
I was very impressed with Mr. David Harper and his staff. They explained the process as they were going along, and made the process very easy to understand. I had other companies come out and the only thing they would tell me was that I needed to replace the entire line. When Mr. Harper and his staff came to look at the situation they stated that it really didn’t need to be replaced, and they gave me a an option to fix the situation. They have OUTSTANDING customer service skills. I will continue to use Mr. Harper and staff at Mr. Rooter for all my plumbing needs.
Karen Peters
7 months ago
Brent was super knowledgeable, informative and has such a helpful attitude - he wants to make it right. And did. 👍
During the frigid weather my pipes froze and I called Mr. Rooter and was told it would be 2-3 days before they could help me. The plumber arrived, went under my house and came out and said I have found the problem and it is $454.00 to fix it. I signed for the work not knowing what all it involved except busted pipes. In less than 30 minutes he came back and said it is fixed and showed me pictures of the break and how easily he fixed it. When I saw the pictures I was in shock. The busted pipes I thought was a terrible mess was less than 2 feet of Plex and a T joining another pipe. It was fixed in less than 30 minutes. This company took advantage of a senior citizen and inflated their rates. that comes out to $15.00 a minute. No one in Wichita makes that kind of money. DO NOT USE THIS COMPANY THEY WILL RIP YOU OFF
leanna pierson
3 years ago
Quick response with a professional hardworking plumber.
Prompt and professional. John did a great job and was very friendly. I'm satisfied with the service I recieved on my sewer line and the price was good as well.
Was available and affordable. Did a good job!
unicorn amazing
3 years ago
Danny solved a couple of problems that other local plumbers couldn't
Auron Vermillion
a month ago
Kristen Price
4 years ago
We had a great experience with Mr. Rooter. Our technician, Edgar, was extremely knowledgeable and great to work with. They let us know our costs up front and even discounted our bill for work that was done that didn't really help our issue. We will use Mr. Rooter for all our future plumbing needs. Extremely happy with our service.
Nice guy, fast same day service. Used before and will again
Joshua Hartman
7 years ago
Awesome job! My water heater started leaking and flooding my basement. Called Mr Rooter at 1:00 on Friday. They showed up at 3:30 and had a new one installed before 5:00. I couldn't ask for better service. Thanks, guys.
Bethel Scrubs
a month ago
Dayton came by the same morning that I had called to schedule the appointment, and he was able to successfully clean my sewer line to the main. It took several passes as there were tree roots clogging the line, but Dayton was persistent and was able to confirm the fix with the line camera. The work also comes with a 6 month guarantee, so my wife and I were more than pleased with our service.
Stephanie Tunnell
2 years ago
We had to install a clean out and clear the roots from our sewer line.
Scott and his team did an excellent job, were well prepared and timely, answered all of my questions, and were very professional.
We have done business with his company over the years and I would certainly use them again.
Richard Martinez
3 years ago
After reading the reviews, I decided to call them. Everything I read it what Brady performed. Prompt service, gave his input, explained the charge and warranty of work. Great experience..highly recommended!
Mr. Rooter is very professional. The technician was quick and knowledgeable. The attention to detail on soldering copper pipes impressed me. I will be using them again.
Randall Hauser
3 years ago
Jessica Bellanca
3 years ago
Very good experience with Mr. Rooter. I felt that the price we paid was fair and the problem we were having has been resolved. We had two plumbers out today and they were done pretty quickly. The estimated price they gave me before starting the work was the same when the work was complete.
Heather Rogers
a year ago
My residential sewer was backing up for 3 days in a row….we’re talking poo in the basement when we would run any water, flush, try to shower, etc.😶 The first company I called (Reddi) couldn’t figure it out through the first 2 days. I lost faith in them and called Mr. Rooter. Brent with Mr. Rooter came out on day 3 and figured it out in no time at all!! The clog/problem was in the city main, and he was able to fix it ALL that day. Including our sump pump that had been ruined in the process! I am so incredibly grateful for his willingness to find the problem. I will call them every time from now on. THANK YOU BRENT!!!
Bruce Chapman
2 years ago
These guys are total pros! From Abigail who deals up front, to John-Eric who did a quick and clean job (on a Sunday morning) finding our clog!
I will recommend this business, and use them again when needed!
The service both over the telephone and in person from Andre was just wonderful. Very, very nice folks, and very prompt! Two hours from me trying to fix something at a sink, and making it worse, and having to call for help, to Andre putting his tools away and writing up the bill. Quite impressed!
Charles Crooms
a year ago
Mitzi Rivers Singleton
3 months ago
My toilet was not draining. After several non professional plummers and others. I called Mr. Rooter. I was so surprised that I got an appointment right way. The technician was very professional. He diagnosed my problem and fixed it right away. I am very pleased. I will continue to be a customer.
Leslie Paredes
2 months ago
Tim was very helpful and professional!! 10/10 recommend him to help you
I found myself in need of snaking my tub drain on a Sunday. Super easy to contact; they called due to a cancellation & came earlier than expected. Thirty minutes later—problem solved. Was expensive but somewhat expected & I couldn’t have fixed it myself.
Brent and Dallas from Mr Rooter went above and beyond to solve the mystery of the water leaking from our attic. They were courteous, meticulous and thorough and found the problem and replaced the cracked pipe efficiently and carefully. The company is very professional as are its technicians!
Very friendly and quick! They came the same day that I called them which is almost unheard of. Thanks for the good work!
Daniel was so good I would definitely use you again
They ran the camera down clean out and saw it was clogged, after 25 years of use. Suggested using the hydra scrub and gave me a estimate. Ended up using the hydro scrub, also rinsed out the line, to check flow ,then went back and used camera to make sure clog was gone and flow was good in both clean outs. They were very nice and professional.
so. this is what it has come to.
2 years ago
Daniella Taylor
9 months ago
First, they came out on a Sunday emergency call. Assessed problems. Did all necessary to stop further damage. Then came back first thing Monday morning, replaced hot water heater, resolved other plumbing issues re pipes, water etc for refrigerator. All this in the cold rain. Top notch professionals with pleasant personalities. Excellent communication pros to customers. Highly recommend. Great reps for Wichita.
Shawna Seirer
5 years ago
From the call into the office to schedule an appt, everyone was so helpful and nice! They were able to quickly get me in the very same day. I was given a call when they were headed my way. Chris was very professional and helpful! He was able to quickly fix my issue and got everything back to working great! The cost was very affordable and they offer easy payment options. The office even did a follow up call later that day and made sure everything was going good! Very impressed. I would highly recommended them to anyone and they will always be who I call! Thank you so much!
Think they are a little pricey on their services but they did a good job and the technician was very friendly.
Marie Fithian
3 years ago
Nate did an excellent job.
Shauna Calentine
5 years ago
Blue Planet Plumbing The Ultimate Plumbing Experience!
5 years ago
Tianna Conant
5 years ago
The GM David was fantastic, he saved us a ton of money and was so nice! He came out himself after I called him in a panic early in the morning. I will never use anyone else. I can’t say enough good things about David and the work he and his team did. Thank you!
I cannot say enough about how happy I am with Mr. Rooter. They have done several small jobs and a large project at my house, and they always, Professional, courteous, dependable, and on time.
Colton Harding
2 years ago
About a month ago now I used Mr. Rooter for my plumbing issues and they sent a service technician by the name of Brent Glaser to help me and my family with our services and I gotta say, this man was absolutely AMAZING from start to finish!!! He went out of his way to help us with our plumbing issues and even checked a couple of other things for us in the house and was absolutely wonderful to my wife and 3 year old! He was so nice and so considerate of our problems and did an incredible job and he even kept his shoes covered for us when he came in and out of our house, wore a mask, didn't complain, and did his job to perfection! We felt absolutely comfortable with him being in our home and he definitely made my family and I feel like every penny was worth him being here that day. That man DESERVES A HUGE RAISE!!! I hope he is still there in the future if we have anymore plumbing issues! Thank you Mr. Rooter and Brent Glaser!!! God bless
Brandon Jones (Beast1000)
2 years ago
Charlene Tanner
3 years ago
I've had other plumbing company's come and clean my drains. The two guy's that came and worked on cleaning my drains were very friendly and very good. They had a hard time with my 1912 plumbing but they got it all cleaned out. I'm glad I called them I would have never got my drains clean on my own. It's hard to find professional people to take pride in there work. I do almost everything that needs done because I'm tired of professionals that don't do the work properly or not to code.
Brent W and Dallas was our service technicians. I am so pleased with the service they both provided. They were both professional and polite and were able to do the repairs that same day. I was so glad Mr. Rooter answered the phone and sent someone right away. I strongly recommend this company.
Tiffany Mayson
3 years ago
Blake Gregory
5 years ago
Best plumbing company in town!
Janessa Larmer
4 years ago
Our outside water pipe ended up busting on us and our technician Brady had it fixed in no time flat. Price was very reasonable, and Brady was very personable. Definitely will be using these guys in the future!
James Cleland
7 months ago
Mr. Rooter Wichita, came to my rescue. I had the sewer line back up and yuck water was in my basement. They came the same day I called. Dayton Carolina was the service technician. He was fabulous, clean, respectful of my floors and walls, well spoken and knowledgeable about his work. He was efficient and explained our problem, fixed it and cleaned up where he worked. It WAS a great experience. I'll call them whenever I need help with a plumbing problem.
Christopher Welborn
a year ago
Carmen Jimenez
6 years ago
Great service, very cordial and informed technician and dispatching staff.
Very up front and hard working. Did not give up got until job was completed
Quoted my elderly parents $1200 to fix a broken shower diverter. Replaced it myself with $10 part from Lowe's.
Notorious ROSCOE
a year ago
Service Tecnician Brent Glaser arrived on time and did a proper job for a fair price. I paid extra for a camera view after the Brent cleared the line, and it was more than worth the price. The monitor showed a substantial hole the snake had bored through the root-tangle clog. Brent then ran a larger bit through the line a second time without an extra charge to clear out the remains. He was polite, competent, and professional, and he fixed the problem. I'm keeping his business card.
Elizabeth Maxey
9 months ago
Mark&Michelle Kittrell
11 months ago
Mr. Rooter came out to fix a service entrance pipe to the house that broke off at the foundation. They were very quick to come out and on time. Highly recommend.
Mr. Rooter came to my rescue on a cold winter night. I called around 3pm and the service man Danny worked late, but had my new water heater installed by 8pm. He was qualified, friendly and efficient. The quality of his work was good. And he installed ventilation for free.
We love Mr. Rooter. Brent has been out here every time we have needed them. He is very professional and personable. Always does a great job and very efficiently.
Michael Obermeyer
3 years ago
We had an issue with our garbage disposal. Called Mr. Rooter and we had someone at our house and a replacement in place within two hours. The technician, Daniel Wells, did a great job.
5 stars for sure on the service that I received from your company, from the young woman that took my initial distress call to the service provided by Nate and then her follow up call the next day. The reasonable price quoted before service was the price charged. I will definitely call you again when I need your help. Thank you.
Brent was helpful, informative, and prompt with the repair. Tammy (I hope I have her name correct) was so kind on the phone and made it an easy choice to work with Mr. Rooter Plumbing!
Paul Diamonte
3 years ago
Brent and Dustin came out to our home right on the time we scheduled for. They diagnosed the problem quickly and got to work immediately with their dig crew. After the work was complete they verified the repairs with a camera so I could understand what was done. Brent Dustin and the dig crew were very professional and I wouldn't hesitate to call them again.
Dan Hardesty
3 months ago
This is the fourth time I have used this business. Every time they are the consummate professionals.
Jon was amazing today. He showed up before he thought he could, worked very efficiently and diagnosed our problems! He did a very accurate assessment of the next steps to correct our problem and called for back up assistance and additional equipment! He and Brent did a great job of getting our drains open and did multiple tests to make sure they had everything open, they cleaned up the area where they had to work and made every effort to make sure all was good before they left. They left contact info in case we had any issues or questions and said to contact them if anything came up. We are more than pleased with the service we had today and would highly recommend both of them to others. We were so fortunate to get them on a Sunday and get our issues resolved. Thanks to both!!! Good company and great service!!! Thanks for weekend service. We would have been in a bad place without the extra service!
Jeanette Parker
a year ago
very nice and professional. Frank came in and handled our problems and explained it very well. I will use them from now and let my friends know about them too.
Thank you so much for being on time and very neat.
Bruce Brinkman
2 years ago
Michael H. was very courteous, friendly, and helpful, explaining exactly what he was doing and showing me along the process of getting my basement drain unclogged. He also took care of and cleaned up the deteriorated drain cover, which was the cause of the stoppage, and was careful to not track in anything from his boots or his machine in the house. Really appreciate that! When asked, he advised me and answered my questions on how to keep the drain from clogging again.
6/29/2021
We had a mysterious leak with a squishy carpet in our son's old bedroom downstairs. Danny came to check out the drains (wasn't the problem), had another company advise to check the foundation (not it), and on a friend's advice, turned off the water main and leak stopped. Called Rooter Plumbing back and Danny fixed a leaking corroded incoming water pipe right under the kitchen sink between the ceiling and the upstairs floor. That slow leak did a lot of damage as we didn't detect it, but Danny was personable, professional, friendly, knowledgeable and fixed the pipe in less than an hour! He also helped us with the paper work for the insurance! Appreciated his help tremendously!
quinton galloway
3 years ago
They were out within 45 minutes and were super helpful explains what was wrong and getting it fixed right away!
$550 for absolutely nothing. We won't be using this company again.
MARSHA Veesart
4 weeks ago
Brent explained what the problem was with the water heater. It's working great now after following his advice. We will follow up with a bick mason or a HVAC company to vent the dryer properly.
Edward Stephenson
4 years ago
Dave came out and assess the problem and get it fixed up quickly. He also managed to find a pretty serious leak while looking over things once the job was finished which probably prevented some serious issues.
Daniel from Mr. Rooter was professional, very responsive and did an excellent job clearing our plugged drain from our washer. Mr. Rooter was very responsive, on-site within an hour of calling. Would highly recommend using Mr. Rooter for your plumbing needs.
Brian Haight
5 months ago
Quick to respond, friendly service, Got our issue fixed quickly!
Evelyn Fleming
2 years ago
Although they are a bit pricey the technician was very professional.
Called the day before and had 8:00am appointment scheduled. I was told “See you then” and ended the phone call. The next morning, no one shows up. At 7:55 they tell me they have a tech ready to send my way. You shouldn’t need text confirmation to follow through with a scheduled appointment and specific time. And then only texting 5 minutes before the time saying THEY are ready asking if they can come out still. Didn’t have my phone on me, was expecting what was planned. This is your customers time. Will take my business elsewhere.
Awesome service. Will be a returning customer.
Nate was very responsive he did a good job and answered all of my questions and gave me piece of mind i would recommend him highly and mr rooter plumbing!
David Robinson
2 years ago
Brent was very methodical on working thru clearing and cleaning a very stubborn sewer line in horrid weather.
Aaron Cunningham
2 years ago
Silverwave 21
11 months ago
destiny bruce
2 years ago
Brian Schneider
2 years ago
Great job, friendly with good customer service, exceeded my expectations
By far the best experience we've had with a plumber. Brent was punctual, thoughtful, answered all my questions and helped us understand everything, was friendly and considerate with our young kids and very conscientious of working clean. Highly recommend and will definitely call again!
Prices exceeded common sense for a half an hour job , 4 hundred dollars, to replace a 50 dollar shower cartridge
Melanie Martin
6 months ago
The 2 gentlemen went above and beyond their job to help us locate pipes and problems with our water lines so we can replace them. They were great!!!
Very expensive! People tell me that I was ripped off! $400 to replace a few inches of copper plumbing that didn't take very long to do.
Bret Whitehead
a year ago
Mr. Rooter is responsive and always on time! Ask for Brent! Brent is professional and an all around great guy!!
Jerrie Epperly
a year ago
Everyone was very nice and very helpful. I would use them again.
I appreciate how Mr. Rooter plumbing is open 24/7. They were easy to get ahold of even late on a weekend evening when I had a water heater emergency. I was able to get Danny out to replace my water heater. He was very kind and did a wonderful job! They were quick, helpful, and respectful. I also had Danny fix a toilet in my home. I highly recommend this plumbing company! I will be using them again in the future!
Audrey Jones
2 months ago
They were amazing very professional frank does amazing work very promptly and helped get us going again. Thank you very much for helping us.
Jonathan Hull
2 years ago
Sheila Mitchell
2 years ago
Timely, professional and informative service when shut off valves had to be installed in my older home's bathroom sink before a defective faucet could be replaced. The plumber also suggested a way to save money by buying a new faucet at a hardware store and installing it myself 👍🏾
Nate arrived on time and keep me informed during the process. I will use them again if needed
Brent and Dallas did an excellent job. Thoroughly explained everything before proceeding and cleaned up afterwards. I was very impressed with their professionalism.
Melissa Kellogg
2 years ago
Abigail Bell
10 months ago
I’ve had Mr Rooter plumbing out twice for two separate issues. Brent Weekley was able to help me with a water line issue outside, he explained what he was doing as he did and the pricing was reasonable and they were upfront about it before doing the work. Jon-Eric Kilts was the technician who came out and ran a sewer camera down our line. He let us view the monitor as he ran it down and showed that our line is in great condition. Helps that the office staff is very friendly as well! :)
Used service to replace shut-off valve under sink. $160 for less than 20 minutes of work. They selected that service in their app, so they knew the price ahead of time, but wouldn't tell me on the phone. They did an okay job (I question the quality of the valve they used), but overall I think their service is a poor value and would recommend looking elsewhere.
George Washington
7 years ago
We discovered that our basement floor drain was backing up at about 7:30pm and Mr. Rooter had a plumber out to us by 9:00pm. Jesse worked hard for over two hours, but was unable to clear the blockage. Nevertheless, Mr. Rooter had a crew out in the morning to make a temporary fix so we could use the sewer system again.
While it took five business days to get the crew out to install the cleanouts in the backyard and another 4 business days to get my fence back up, the job was done well and $550 under the initial estimate. It was worth the wait.
Overall, I found the customer service skills of the people with whom I had contact (Jesse, Chris, Scott, and Jeff) to be top notch. I hope I never have to call a plumber again, but if I do, I'll be calling Mr. Rooter.
Laura Drouhard
4 years ago
Brady did an excellent job - cleaned up above and beyond, very encouraging, honest, and thoughtful. Will be calling them for all of our plumbing needs in College Hill. Thank you!!
Bradly Basgall was very efficient and honest he got the job done and was great to work with!!
Theodora “Curlznmyhair” Stevens
4 years ago
Brady was amazing! Recommend him to help! We purchased their membership and will be using!
joetta hoelker
2 years ago
Called for service 8:00am they came and solved my plumbing problem within a few hours. Great Service!
Vivian Smith
11 months ago
Incredibly impressed with how fast they were. Tammy was very sweet on the phone and Brent and Dalton were there swiftly and fixed my issue promptly. I was imagining having to wait, so I’m very happy with this level of service.
Wouldn’t fix a 2 year old hot water heater they sold, instead trying to sell another hot water heater - for $2200. Total scam. Wouldn’t even try to diagnose their previous hot water heater. They’re not in the fix it business. They’re in the replace it business.
Carlton Rodgers
4 months ago
Great work, done right and answered all questions
Do not do business with this company. They employed unskilled plumbers that have very little to no experience. I was charged for two different attempts at clearing my clogged pipes with no luck for a grand total of $800. I had to call another plumber that got it unplugged and charged me less than half that. I assure you they will tell you that you need a new pipe and charge you a crazy amount to replace it. Do NOT fall for this and call a professional. Again, they will try to sell you on something you do NOT need when they get there.
July 30, 2019 early afternoon. Blew off an in-line filter in our basement allowing full flow water down to the floor with encroaching into other rooms.
Fortunately, I was able to make it to the shut off in time but this left us with no plumbing services and much clean up. I called two other national chains but they were 36 and 48 hours out.
I turned to Mr. Rooter and got a very courteous dispatch who was genuinely concerned for our circumstance. I believe her name is Tye. She did her magic and got us a repairman to our home within the hour. Wow !
Our repairman, Nate Warnke, professional from the moment he arrived. He surveyed the situation and gave me a price for needed repairs immediately. I accepted and he was off performing the work with skill; and, he did not even care that I watched him all the way. I was able to learn about the fittings used and the pro press handheld that allowed him to complete the work torch-less. I was impressed. He completed by checking his work and even checked it a second time by my request.
My wife and I are so grateful that we are able now to put this behind us and happy that we were able to have Mr. Rooter perform the work.
I will definitely recommend Mr. Rooter and technician Nate Warnke.
And, kudos to Tye as well.
Mary Pettegrew
3 years ago
Nick did a great job, was very nice and respectful. Will definitely have him back.
Frank and Brent were Very awesome individuals to work with . Extremely knowledgeable and professional . Fast and friendly . Definitely will be using and asking for them again.
I found a ceiling leak late in the evening in my basement and didn't know where the water was coming from. Nate arrived and found the problem for me. He didn't have the parts in his truck so came back the next morning to finish up. So grateful for the quick and good service! (and not charging $130 for an after hours call like another 24 hour plumbing company in Wichita).
Ashton Hubbell
3 years ago
Water line busted and water was dripping in my basement. Had to shut off emergency water valve. Just a quick call and they quickly came out within 2 hours! The work was done in less than 45 minutes! Tech also gave a $25 off due to being done in a short time. They have no trip charge within the Wichita area and free estimate! Mr. ROOTER did not disappoint! My tech (Brent) was fun to talk to and made the experience welcomed. Definitely will do business again in the future with them!!
Satisfied customer of 15+ years. Very professional all around and very responsive. I highly recommend Mr Rooter for any and all plumbing needs!!
Tiffini Hodges
4 years ago
Edgar came and helped us out. The price was very reasonable and he explained things in detail. I highly recommend this place! I’ll be using them for the future.
Of course my drains would be so backed up on labor day! I called at 8 am and they were able to have someone out at 10 am. Thank you so much for your quick response!
Jon Ballard
11 months ago
The first Technician, Tim, arrived on time, was professional and friendly. He spent a long time trying to get an accurate location and cause for the sewer blockage, while referencing notes left by a technician on a previous but different repair. He then called his office to have another technician bring out extra equipment, at no charge to me so that together they could nail down the issue.
The problem was identified and clearly explained, with options for a cheap fix, not guaranteed to be successful, or a more expensive long-term solution which involved digging and adding a new clean out point to a previously inaccessible sewer line.
I chose the long-term fix. Scott, whom I believe is the owner, gave me a price with a few discounts.
It was more than I expected or wanted to pay to be honest, but now I have what I believe is a long-term fix for a 1950s clay sewer line that had no access for cleanout. They were able to take care of it the very next day.
2 years ago they did another repair at the distant end of that same line, the tap where it meets the city sewer, the failure was clearly visible as they showed me the camera going down the line.
That job too was done quickly and professionally, with every step and every option explained clearly. On this 2nd job Tim inspected that previous repair and showed me the camera and it is clearly still solid and clean.
All in all, this company has provided me with good technicians who know what they're doing, have patience, are polite and very professional, and so far I'm totally happy with the results of their work.
They will give you the big picture, and if like me you have a 70-year-old clay sewer line causing problems, bear in mind that you get what you pay for. I did.
Angela Wilson
3 months ago
Friendly and very fast. Highly recommend
Sherrie Frank
3 years ago
Water heater replacement. Professional, excellent service, quick and hassle free. They did a great job.
Mike and Harold came out on an emergency service call. Not only on a Saturday but the Saturday before Christmas. They were super friendly and quick from the time of initial call to arriving at a solution to our problem. They also provided self help and preventative suggestions to help care for home. Thank you guys, you were both GREAT! I will refer for future needs to anyone and everyone! Merry Christmas to you and your families!
Brent was fast, professional, and knowledgeable about the issue and got us all fixed up in less than 3 hours.
Sarah Hofhine
3 years ago
They came quickly and were very clear about our problem and what it would take to fix. All the workers were professional and made sure that I understood my options before moving forward. My only criticism is that they would walk in or out and leave the door wide open. I was also told to use the enzyme cleaner in the pipes even though they were returning the next day to hydro flush, and the bottle of cleaner costs $50. Oof.
Vannesa Hernandez
a year ago
Hal Vanderhoff
6 months ago
Jennifer Sutton
3 years ago
Danny replaced the tile and toilet in our bathroom absolutely amazing job!!
Cassadie Davis
2 years ago
They came out to work on a sewer line that was backing up. They explained the issue and gave affordable suggestions about what would fix it. Both guys were very professional and friendly. They worked quick to get everything running again.
Duke Schiefelbein
3 weeks ago
Had a water leak due to clogged drain line.. over flowed into basement ceiling and sheetrock damage. Mr. Rooter sent out Dayton to clear our drain..service was ahead of time and Dayton was very professional and knowledgeable..he checked with camera for the issue and then cleared the stoppage in short order..this nessescitated pulling a toilet to access the line..He handled all tasks promptly and efficiently..cleaning the area after completion...outstanding work..thank you Dayton and Mr. Rooter...
Plumber suggested the clog was local to the kitchen sink and not in the main line. Then charged $365 to clear the main line? The other option was $950. For a clogged sink. Then offered a free check-up of water heater, which was an excuse to plaster a giant red stop sign Mr. Rooter sticker over the sticker of the plumber who installed it, who happens to be a friend of mine, who I would have called had he been available. This was done without asking permission to deface the appliance (the sticker won't peel off). I think it's lousy business practice. The same guys had previously charged me $200 to replace a rusted cap on a capped water supply that was easily accessible, didn't have one on the truck, waited an hour on another guy, while this one bent my ear with his bulls**t. This'll be my last Mr. Rooter call. My other guy is a small outfit, but he just fixes and charges me for what's needed.
Jackie Kennedy Phillips
a year ago
I had a sump pump that went bad. The service was impeccable! I really liked the service man that came out. He was very nice and worked quickly. I felt he was very honest with me.
Mr. Rooter's services were exceptional! Brady was the technician assigned to us and he was friendly, very knowledgeable, and explained everything all the work that was being done. He was extremely professional. He even took the time to checkout additional plumbing throughout our home to make sure everything was up to par and working correctly. If all of there staff is a professional and knowledgeable as Brady was, I will definitely be using them again.
Absolutely fabulous company! I called them to come and map my sewer line and determine if an outside cleanout is needed. They took the time to explain all possible options and let me participate it the mapping along side them so I could fully understand the issue. They were honest, professional and very well priced. I couldn't have asked for a better experience. I will be going to Mr. Rooter for all of my sewer issues in the future.
After we had some work done a year ago, a concern came up and I called about it. I was impressed with how quickly Scott came out to check on my concern. He gave me an exceptionally reasonable rate and was committed to making sure quality work was done thoroughly.
Donna Nichols
3 years ago
I had an emergency plumbing issue. Mr. Rooter showed up less than 30 minutes later and quickly diagnosed the problem. They then proceeded to do what needed to be done to fix the problem which took several hours. Everyone from the person who answered the phone to the men who came to do the work were very personable and professional. Very happy with the service provided.
Frank Hernandez
2 years ago
We had Jon kilts from Mr. Rooter would recommend. He was patient and gave options to help us with our problem. Walked us step by step in what he was doing. We will be a repeat customer in the future.
Danny did a great job of checking things and getting us fixed. Good people and highly recommended!
Gretchen Blacklock
4 years ago
wonderful company. honest and professional. Ask for Nate if you can. will use from now on.
Crystal Chitwood
7 months ago
Very nice, friendly, and professional.
This company was awesome to work with. The technician, Brent was super informative, professional, and punctual. The job was huge and he and his crew got it done perfectly and in record time. I highly recommend this company!
Jon was very knowledgeable and professional. He explained all that needed done and the costs. I would recommend Mr. Rooter Plumbing to anyone needing a plumber.
Martin Sulzman
a year ago
Judy Franklin
3 years ago
Nate did a 5 star job. Very please
MS Franklin
We had a backed up sink. We found Mr. Rooter with great google reviews and decided to go with them. I'm glad we did. We had Brady Basgall come out to take a look. He was very professional, great with our dog, and frendly. He had us taken care of in about 40 minutes. Told us future preventative steps we could take and other advice on how to keep it all cleared up. I would definitely call them again.
Pricey, but we were happy with the service! They called and texted based on preference prior to arriving. Professional, knowledgeable staff
Janet Anderson
2 years ago
Robert Sindelar
10 months ago
Brent and Dayton were fantastic! Fixed my issue in one hour. Would use again for sure!
Eli Rueda-Vega
3 years ago
Nate and Daniel came over to fix a our plugging that was completely overflowing. they gave us two options and even had financing available. I never felt they where pushing me to chose any of the options and it was clear that their priority was to help me get back to our daily life where pluming actually works!
Gretchen Griffith
2 years ago
Excellent service! Marnie was terrific when I called to schedule, Danny was very professional and diligent when installing the new water heater.
michael stoner
6 years ago
They were friendly and very helpful. I have never needed this done before so I had a lot of questions and concerns. These guys were great at customer service and fully informing me of what they could provide and guarantee.
Paula Uttinger
3 years ago
Excellent Service!! Showed up on time. He was very professional and courteous. Offered advise. Fixed everything! Will definitely call them next time.
Miss Amanda Mayflower
4 years ago
Nate has come by for several different issues we have had and we are always happy with his service. He is easy going, knowledgeable and does the job right the first time.
John Breidenthal
5 years ago
I have never been so glad to hear the sound of a strong healthy flush; seeing it was even better. Thank you Morgan & David (not the general manager) for your expert knowledge and skill, professionalism, attention to detail , and excellent customer service.
They are fast, attentive, and thorough. I was impressed with how they exceeded the normal scope of customer service and really went above and beyond.
Linda Talbott
4 years ago
I’ve been fortunate to be a long time recipient of the consistently expert work done by Mr. Rooter Plumbing. Prompt attention to all issues that arrive in older homes, combined with friendly and knowledgeable service insure my satisfaction. Scott in particular, goes the extra mile with confidence and a smile.
The company reminds me of a mission statement I once read;
“A new way to do business the old way.”
Maryann Reichenberger
3 years ago
I was very impressed with Brady the service tech they came and did the work at my house. He was very professional, got my maner taken care of very fast. My husband had dropped a screwdriver down or tallit drain as he was putting a floor in.
Janet Walker
6 months ago
Service techs were friendly and professional.
Wade Prilliman
3 years ago
Guy admitted he didn't get all the roots so now 5 months later i have a blockage . Don't feel i got my 300$ worth .
Brent went above and beyond our expectations to make sure we were taken care of. His professionalism & courtesy was second to none! This company is one we will definitely use in the future!!
David Hitchcock
3 years ago
A new floor was laid in our hall bathroom on Monday. Per our agreement with Mr. Rooter Plumbing (Tammy), their technician (Danny Wells) arrived as scheduled the next morning. His work was expeditiously and professionally performed with the installation of a new toilet. Everything looks and works great, and we are very pleased with Mr.Rooter's service!
David and Marilyn Hitchcock
Janett Tener
7 months ago
I called in a panic and talked to Abigail who was super efficient and friendly and had Jon Eric here ASAP. He immediately diagnosed our problem as roots in our drainage pipe between house and lagoon. He took care of it for us very efficiently and we felt very reasonably priced as well. He will definitely be who we call next time we have an issue! We would highly recommend this company!
Melissa Draper-Brunner
2 months ago
From taking my phone call, to the technician arriving to assist us, we were treated so respectfully. The service was wonderful.
Nate Warnke is the man for the job very professional and great customer service, I'm very happy with the results.
Minister John E Ross
10 months ago
John performed Excellent work and was very courteous and Helpful!!! Request John to be your Technician!!!
Samantha Colle
a year ago
Timothy Robertson
2 weeks ago
Thomas Madison
3 years ago
I appreciate Mr. Rooter Plumbing's quick response to our drain issue. High quality work with friendly staff. Thanks!
So I paid 75$ for the guy to run a snake down my toilet and fail. Then turn around and snake it myself an hour later with a loaned auger half the size from a family friend and I fix it. The plumber wanted me to pull up my toilet and was charging 295$.
Nate came out on a Sunday and was polite and fixed the issue. The price was a little high for the work that was being done, but Nate did a good job, didn’t leave a mess and was done within an hour.
Hydro clean sewer line and camera inspect very professional very prompt did a great job
Very polite and cleaned up
David is very professional knowledge efficiency guy to hire.I highly recommend him on any job.Thanks man for your experience in sharing and helping me.
Sherry Miller
3 years ago
brenda blades
3 months ago
Was very pleased with there work and how fast they got it done definitely 10/10.
I definitely thought it was going to look way worse..
Rachel Griggs
5 years ago
We recently had water backing up into our basement. Out of the 15 area plumbers we called Mr Rooter was the first one to get back to us. After coming out to help unclog the drain initially they found that our sewer had disconnected from the main line. Thus our issue needed to be fixed sooner rather than later. The team at Mr Rooter pulled permits and called dig safe that afternoon and they were at our house first thing the next morning and they fixed us up good as new. We live in a subdivision and they also took great care in not tearing up our grumpy neighbors grass with the excavator. Their customer service is top notch, from the staff in the office to everyone out in the field, and they know what they’re doing! Not only do they do good work, but their prices are fair too!
Our pipe burst on a Saturday and they came the time they said they would be there and repaired quick and at a fair price was friendly and courteous
Not a professional company at all. The office never answers the phone or their phones will pickup and handlg up in you. 1st came out very nice. Explained the issues and he sais yes our cables go.out past 250 foot to clean out a main. Perfect. He cleans the main it is good for a week. Main clogs up again. I call Mr. Rooter they tell me someone will be thrre after. No other time frame given. Grt home spent over an hour trying to get ahild of someone in the office and got ahild of no one. Phone kept hanging up and telling me they call couldn't he completed as dialed. Callrd their local customer service number and they tried calling a different number and same thing. This happened the 1st time around trying to get ahold of them. Tech finally shows up runs my drain again. I tell him to make sure he goes all the way to the city main. He said well our cables are only 100 ft. I said What? He said the other tech was probably in a hurry to get home it was his sons birthday. So don't do it. They are two expensive.
Brianna Gaskill
9 months ago
The guys were friendly and professional. They talked me through the problem and suggested options but were not pushy. Overall it was a good experience.
Coach Hammond
3 years ago
Brady was able to come out just a couple hours after calling. He was very professional and honest. His recommendation was to have the line hydo-jetted due to the amount of build-up on the line. Would use them again.
Dayton was so professional and kind. He explained everything and fixed the problem when another company could not. I will use them in the future 100%. BEST. COMPANY. EVER!!!!! Dayton is the best plumber I have met!!!!
Scott fixed our issue and was in and out within an hour! A1 and Speedy service
I called around 7:30 a.m. and they had their technician (Brady) onsite by 9:00 a.m. He was very professional and informative. I was provided faster, better and less expensive service than my 2 previous services which were provided by 2 different local companies, but for the exact same service. Brady provided me with an immediate solution as well as a thorough disposition of the condition of my main drain line which he inspected with a camera (at no additional charge). I'm very pleased with the service and they will get all of my future business.
Dearmond Parker
5 years ago
Get the plumbing done
Shawna Richardson
3 years ago
Reginald Williams
3 years ago
Very friendly staff and service guys! Quick repair and very efficient. Reasonable rates. Will use again and recommend to family and friends!
Junior Basulto Lorenzo
6 years ago
Kenneth Payne
9 months ago
Called a month ago and IIIRC they quoted me $400 to change a faceplate and the head of a faucet on a tub. Quoted $250 to change the flange on a toilet. Did both in 20 minutes myself once I had parts. Can't recommend, maybe guy just didn't want to do the work
Brandon Phipps
3 years ago
Nate was very helpful and did an excellent job, I highly recommend.
We needed a water heater. Mr Rooter responded the day I called them. Brent was very professional, and the work was very high quality. Several days later we had a minor issue with the installation. Bret came back out, fixed the problem in minutes. I would recommend Mr Rooter to anyone that needed a plumber.
Gloria Canady
7 months ago
I highly recommend Mr. Rooter plumbing of Wichita.. I have had my service needs met numerous times by their competent and courteous professionals.
Edwin McGuire
5 months ago
Very professional; quick and informative. I would highly recommend this service, if you have more then a simple diy job to be done.
Awesome job very professional and explained everything he was doing
Ashley Kingari
3 years ago
Justin Strobel
2 years ago
Responsiveness and dedication to the task at hand was above and beyond or the yard stick by which all other businesses should be measured. Thanks for your professionalism.
Garrett Nikkel
2 years ago
Friendly, professional service, and gave additional advice outside the scope of work.
Lance English
3 years ago
Very polite and courteous and informative. Would recommend them to any residential area.
Jennifer Young
3 years ago
I appreciate that you always come right away and are quick to locate the problem and execute the repair. Thanks for your great service, I will always call you and recommend you to others!
Fixed multiple leaks and thawed hot water line which then showed more leaks. Had to work in a muddy crawl space as well as under the house on a concrete slab. Got to me days before any other plumber would. First hot shower in a week.
Worst service. Never use them again!
Corey Kinchion
a year ago
Jon-Eric was honest and very professional. Helped diagnose the problem, and didn't try to upsell me anything. Gave sound advice and punctual.
A Google User
3 months ago
I called and someone was out within 15 minutes. Entire job completed in an hour. With 70% chance of rain tomorrow, your quick response was very much appreciated.
deanna whitman
4 years ago
Brady from Mr. Rooter came out and solved the problem within minutes. Excellent service
Lindsay Crabb
3 weeks ago
From start to finish, Mr. Rooter was prompt at getting us scheduled, responding sooner than expected, being very knowledgeable and educational to us and very professional. We will be setting up annual maintenance with them due to how great the company was in what felt like an emergent situation to us. Great jobs everyone, keep up the good work!
Their crew was so amazing came right away to fix my leak and even answered all my questions and the questions of my 4 year old who loved watching them work
Michael Rogers
6 months ago
Quick to respond, great to work with. Highly recommended.
brandon rinkenbaugh
3 years ago
Nate was on time and very helpful with installing my bathroom faucet and drain. I highly recommend Nate for any of your plumbing needs.
Sidney Caldwell
a year ago
We called them on a Sunday evening about 5pm. They advertise 24 hour service. We had lost water to our home which meant no toilets and no heat as our house in on a water source heat pump. It was 15 degrees outside that night, but they said they couldn't make it until the next day. Fine, no one else would come out either so set up appt. The next day they showed up with the wrong parts and had to go back taking another couple of hours before our water was on. They literally installed 3 twelve inch pex lines and charged over $500. Worse yet, they disrupted our pipes causing another leak after they left. It was a very similar repair to the first one that they did, but luckily , this time I had the time to do it myself. It took me (def not a plumber) about 45 minutes to do and $25 of material. Then today I go down stairs and notice they graffitied my water heaters with large stickers to try to get more business. I asked my wife if they asked permission to put those there, and she said no.
The scheduling agent was courteous and helpful. Scheduling was very prompt and the technician arrived exactly when promised. The technician was professional and diagnosed the issue quickly. He also gave some recommendations for future preventative care that were appreciated. Issue was resolved quickly and we're very pleased with the experience.
Daryle Magill
3 years ago
I called Mr. Rooter on a Saturday at 10am and they sent a technician named Daniel out in less than 2 hours. Daniel was very friendly and professionally dressed. He immediately went to work on the problem. He took care of the issue in less than an hour. The price he quoted me was very reasonable. I would highly recommend them to anyone and I will not hesitate to use them in the future.
Ashleigh Shaddox
3 years ago
I’ve used a few other companies in town and I have to say hands down Mr Rooter is now my go to for all my plumbing work . Very good pricing , professional and very informative .
Tahnee Dejong
3 years ago
Michael Jimenez was my technician. He was so amazing he will be my go to for all future plumbing needs. Concider me a life long customer as long as he is around. He did an amazing job and it was a pleasure to meet him. Please use him as an example for other techs as his standard and quality of service are unparalleled!
Beedie Roll
11 months ago
Lavenna Carter
3 months ago
Plumber was awesome and very knowledgeable will definitely use again!
Appreciated the quick service.
Joshua Marshall
9 months ago
When I contacted Mr rooter it was to repair a burst piece of CPVC pipe in a crawl space beneath my home, and when Tim showed up on site he listened to what I knew of the problem and let me know how he'd like to proceed with his repair. His willingness to speak on the level with me and ask if I was alright with him exchanging the CPVC for Pex was extremely welcome.
Brent came to look at my water heater this morning for a diagnosis on why I couldn't keep my pilot lit. We discussed a few options and I opted to replace the unit. Great guy, super professional and was back the same day (soon after) and had my new unit installed in less than an hour. Can't recommend this service enough!
Curtis Lauterbach
3 years ago
Plumber Dayton was very knowledgeable and courteous. He let my husband see everything he was seeing on the camera they had to use. We specifically called Mr Rooter because we have had many sewer issues and needed someone with a camera to go down the line. We will use them again.
Highly recommend, Brent was fast and professional and did an excellent job. Would recommend, thanks again.
Malcom Bedford
3 years ago
Very knowledgeable, helpful and professional... Went over and beyond my expectations!...ill refer all my to Mr Rooter!
William Boucher
3 years ago
Nicci Rosario
6 months ago
Fast. Knowledgeable and efficient.
Expensive. Charged $50 to quote a water heater replacement and wouldn't provide any indication of pricing over the phone. More than twice as much as other options. Don't pay them $50 to give you a quote - there are better options.
Very fast, polite, and knowledgeable. Fair price.
Kathleen Owens
3 years ago
They were able to come to my house a couple hours after I submitted the online request for a quote and were very honest with me that rootering probably wasn’t my best option and recommended alternatives.
Douglas Brown
10 months ago
Called Mr Rooter as I normally do.
Jon-Eric Kilts the service technician showed up hours earlier then promised which fit my schedule perfectly.
Explained all my options for sewer line cleaning.
Jon-Eric preformed the work and drains work perfectly now.
He was prompt, courteous, professional.
Highly recommend this guy !
Thanks
Rodney Blockyou
3 years ago
Tracie Johnson
3 years ago
Arrived promptly actually before the time they originally gave me. I have a long drain 147' long. Had it hydra washed in two hours. Tech informed me of the condition of the drain pipe and gave me recommendations on how to avoid the root problem that caused the blocked drain.
I am very satisfied with the service provided.
Nate Warnke did a great job on Explaining what going on and doing to fixing the problem as it arose in our plumbing situation. Good customer service. on are property
From the time I called to setup an appointment to completion of appointment it was friendly and professional and quick. Frank was at my house within 30 minutes and diagnosed the issue with my sewer line. Frank gave his professional option let me make the right choice for me. Frank also gave me options in the future to prolong that life of the system.
Joanna Kilgore
3 years ago
Two years later, I still use Mr Rooter for its quick response and great work!
On time, professional, good attitude. Unique set of circumstances and the technician made it happen. Excellent customer service. Highly recommend!
Kenneth Maxey
2 years ago
John, was very professional and thorough on explaining and showing on camera the work performed. Thank you,.
These guys are great! They showed up right away and Paul was Professional and Knowledgeable and he fixed the problem. I give a thumbs up for sure!
I needed a vanity and sink installed in my bathroom. Nate Warnke gave me a reasonable quote for changing out the old one and setting up the water lines in the new unit. He made sure we were satisfied with the way it looked before he finished and it was done on 3 hours. The price stayed the same, even though he had to buy more water lines to finish. We were very pleased with his work.
Kiley-David Westendorff
4 years ago
I would like to thank David Harper for his knowledgeable skills and professionalism in the Service industry. It was a pleasure to work with him.
Kiley Westendorff
Operations Manager
Crabtree's Tree Service
Shawna Wooden
11 months ago
Friendly and accommodating. Brent and Daylen where wonderful. Replaced sump pump as well as helped with drainage leak in Basement..God bless you and thanks for your attention and good work
terrific service; very reasonable; highly recommend
Keegan Kreutzer
4 years ago
I had Mr. Rooter come out a year ago and perform work for nearly $3000. I was told if i called within a year they would come out and clean my line for free. I called 10 months later, and waited for an hour for the tech to arrive. I was than told the line can only be cleaned if there is a clog or another issue. Very disappointed with their customer service and will NEVER use them again.
Bill Ramsey
10 months ago
Theyv were very accommodating, and went out of their way to take care of my issue. Very professional, very good.
Brent was great !!! Very polite and super professional as was the entire staff and so has accommodating . our service was schedule within days . We will definitely keep Mr Rooter on speed dialfor any future plumbing needs
Was very courteous and helpful with the sub pump. Got the problem fixed. Thanks Brady.
Dayton showed up on time. He was very professional, explained every step he was taking and gave us an accurate estimate of the cost. He completed the job and cleaned up after he was done. Would recommend Mr Rooter Plumbing to any of our freinds !
Chance Stevenson
6 months ago
Michael Simpson
4 years ago
Great service
We’ve had 4 different plumbers from Mr. Rooter come out to our house. All of them were friendly, clean, efficient, and helpful.
Jeffrey Straut
3 years ago
Brad was professional and competent. He completed the job in a timely manner and cleaned up after himself.
Brent and Dayton showed up on time and went straight to work diagnosing my problem quickly. They provided multiple repair options. We were very satisfied with their work.
James Oberwortmann
a year ago
They do good work I’m very pleased.
Dana Gilchrist
2 years ago
They went way above and beyond expectations. I would recommend Danny and his skinny partner Brent.
Thanks Guys!
Joanne Fluker
7 months ago
Wonderful experience! Brent was timely and went above and beyond to make sure everything was completed and was extremely clear when explaining processes and answering questions.
James Ockerman
2 years ago
Believers Southern Baptist Church
10 months ago
Brent Weekley repaired a leaking pipe in an extremely difficult area to work. Another business said the work couldn't be done! The repair was done timely and very professionally! Thank you Mr. Rooter Plumbing for such excellent service!! Your employees are awesome!!!
Kitchen sink replaced! He did an excellent job. He was extremely nice.
Judith Covert
4 months ago
Cold and hot water lines and drain replaced for sink - existing lines were 45 years old. Tech did an excellent job so we can install new sink easily
Courteous serviceman. Arrived on time and got it done. Don't know how their price compares with others.
They were friendly we starting this . They were very quick to access my needs. The huy that came out was very nice friendly and did the job. I know he had other jobs and waited for me to get back to pay him I give him a 10 plus.
Debra J Dalrymple
4 years ago
Advertise as local El Dorado, but actually are located Wichita and charge $100.00 trip charge.
Stephen Neria
7 months ago
Brent did a great job and very informative, would recommend
Laurie Ferguson
5 years ago
Requested a solution and a quote for a sump pump discharge problem. Upon review of my sump pumps in my basement, Brady from Mr Rooter discovered that one of my sump pumps wasn't working. He provided a replacement quote that seemed reasonable and they immediately replaced it. Very satisfied with the work and the courteous professionalism in discussing solutions/quotes to my sump pump discharge issue.
Meagan Heidari
3 years ago
Daniel Everett
a year ago
The technician (Brent) was professional, polite and answered all my questions. I’d have him back for sure…
.Mitch Hansen
3 years ago
Friendly, prompt service and honest. Customer Service was outstanding. There was no hidden costs. The team took time to explain everything and answered questions.Thank You
Sarah Clawson
10 months ago
We had what we thought was a plumbing nightmare and given the circumstances, we at least were reassured and comfortable with Brent. He was so kind and respectful and apologetic for things that went wrong (out of his control). I hope this company puts his name on our account so we get him again in the event we need another plumbing repair.
So efficient and professional.
James Herrmann
a month ago
The technician Timothy was professional, knowledgeable and efficient. He explained to me what he was doing each step of the way. He stayed professional and personable throughout. Even when he’s tool broke he kept his composure and didn’t swear. Good work, fair price.
Quick, professional, communicative. Actually seemed like they wanted to provide a service as opposed to the other plumbers that could have cared less.
Fast service on a weekend. Tech took care of everything and was very professional!
Mike Scheufler
a year ago
Completed a toilet installation not finished by another company. The shutoff value was leaking and flooded my bathroom. Jon Erik was able to get over to Augusta within two hours and fixed the leak and installed the toilet. Thank you Mr. Rooter and Jon-Erik for getting me out of a jam.
This was my first experience with Mr. Rooter and I was very satisfied. They came out right away to look over the problem. It took 2 days to complete and Jon the service guy, worked diligently to get the job done even in the pouring rain!
Anita Bookout
3 years ago
Excellent service, good price and were able to take care of leak same day within 2 hours all fixed and up and running.
Shara McMahon
10 months ago
Nate was my professional. He was very knowledgeable about what would be the best solution for my problem. Nate also picked up after him self and left my home as clean as he found upon arrival. I would recommend asking for Nate when you have a plumbing issue.
Jessica Mock
5 months ago
Nate was awesome. Not only did he explain what services would work in terms I was able to understand, but he also showed me the bigger issue & went into detail about what needed to be done to fix it. Thanks Nate!
The technician was very professional, punctual, and friendly. We have used this service before and they will continue to have our custom.
Mr Rooter was great to work with, excellent customer service, quick response time and more than fair pricing. They even gave us tips on how to prevent more issues in the future. They went above and beyond helping a friend of mine that had a water emergency after a extreme tragedy. They have caring hearts and acted quickly to take care of her. I will recommend them over and over again and we will not use any other company. Thank you Mr Rooter!! I am impressed with this company that strives for excellence .
Jeffrey Valdez
a year ago
I almost gave up in my search for a professional to assess my obsolete basement lift/grinder unit, but Mr. Rooter’s representative answered the phone and quickly connected me with the right professional for my job. The scheduling process was flawless and efficient and I was informed and updated via text messages so there would be no surprises.
Brent assessed the services I requested, but also recommended that I replace the sump pump since it was nearing life cycle replacement. That was a good catch on his part and I believe saved me a mess down the road.
He performed all services thoroughly and effectively explained what he had done in terms I could understand. He’s obviously customer oriented and was professional, courteous, and friendly as he completed my job well within the assigned time frame.
As a result of my positive experience, I intend to recommend Mr. Rooter to my friends and family here in Wichita.
Bravo!
Michael Schlicher
3 years ago
My mother's house had a plugged sewer line and after a couple of failed attempts by me to clear the blockage we called Mr Rooter and they responded the same day. They discovered the blockage was due to a collapsed sewer line and 20' of the line would need replaced. Making matters worse is this section was under a concrete patio. We discussed our options and they came back the next day and fixed the issue. I'm very pleased with the work their crew did and the weather conditions they were working in was pretty miserable with it being cold, windy and rain mixed with snow. It turned out to be an all day job as I was told it would be and they stuck with it until the sewer was working again despite the weather conditions.
I would recommend Mr Rooter Plumbing for your plumbing needs.
Mr. Rooter did a great job. They came on time, They knew what they were doing. They had all the parts and tools they needed. They did the job well. They cleaned up after themselves. No hassles for me. I couldn’t ask for anything more!
I would highly recommend Mr. Rooter Plumbing. Customer Service is a definite strong point this company offers. The personnel answering the phone are very friendly and extremely helpful! The Service Technician was very professional, courteous and cost conscious! He always had our best interest in mind. The performance of our Service Technician, from cleanliness to quality of work, reinforced my decision to go with Mr. Rooter! Thank you Brent Weekley for a job well done!
Alexis Escalante
a year ago
Wow, whoever came out to my house (I should have got his name) was incredibly patient and respectful. My landlord initially called Bower’s plumbing to come out and they actually ruined my house…. We could not use any of the plumbing the next day. We had to call Mr. Rooter’s for an emergency on a holiday and they came out and fixed everything. I will always be calling Mr. Rooter’s :) thank you for your work!
Delila Anderson
2 months ago
Dayton did a great job, and went over some other problems that could occur later because I have lead pipes
Scott and Brent of Mr. Rooter removed our old 1-piece shower, then installed a new 48” Sterling 4-piece shower, plus new plumbing for the shower. Before the work was started, we were told and shown shower options and received a detailed estimate. In choosing a shower, we were offered much creative leeway. There was never any lag time in communication. The shower is exactly what we wanted and the installation looks perfect. After the shower was installed, they continued to work non-stop on replacing our water main shutoff valve, a damaged section of the floor and drain pipe for the toilet, the toilet flange, and the toilet shutoff valve. With the additional work they completed, our bathroom is now ready to have the floor tiled. All of the work was completed in one day. Scott and Brent each gave us expert advice and helpful information, which we really appreciate. Such as shower head placement, suggesting tiling above the shower if we wanted, identifying that our water main shutoff valve wasn’t working properly, explaining the floor repair, and even recommending a drywall installer to tape and mud. They were knowledgeable, polite, professional, organized, and efficient. Both were diligent in making sure we were happy with the product and service we received and completely cleaned up before leaving. Our experience with Mr. Rooter was excellent and without stress. We plan to use their service again.
Jan Henricks
3 months ago
Tim was very professional and friendly! Had our drain working great in no time! Highly recommend!
Real Talk Counseling Non-Profit
2 months ago
Horrible customer service! Total lack of regard for client’s time. Abigail failed to communicate about the plumber not performing the job and Tammy was very discourteous about why I didn’t receive a phone call. Over all this company needs HR Management improvement and training! This company is falling apart! The Franchise needs to cancel this agreement!
Tammy Dodson
10 months ago
Brent Weekley did a great job installing our water heater. Friendly, fast, and efficient.
Stephen Lockwood
3 years ago
Water heater inlet pipe blew in a house of 6 adults. Tech was as responsive as possible in this time of pandemic. Was wonderfully surprised he was able to replace our water heater and get us up and running in a very short time. Will definitely use your services again!! Thank you!!!
Extremely professional and efficient
James Rackham
2 years ago
Brittish Ratliff
2 years ago
Mike and this young guy came and fixed my drain they were extremely professional and solved my issue extremely fast especially after the unpleasent situation i experienced the office supervisor is amazing
Heather Stangle
9 months ago
Came same day and immediately. Price wasnt outrageous and the guy was very respectful.
Rodger Glasse
8 months ago
Very prompt and courteous. Will use again
The apple Of HIS eye
2 months ago
Mr. Rooters will definitely be my first call from now on! I had called multiple other plumbers and they had ghosted me or fallen through, but Mr. Rooter was quick and timely and was able to get my washer drain fixed the day after me calling them. The technician who came to help us, John, was incredibly professional, kind and thorough in His work so I would suggest them to anyone looking for a plumber!
Jimmy Scamordella
2 months ago
Tim was professional and went above and beyond. Highly recommended
Great response to our water heater breaking down . I would recommend this company to everyone in need of resolving a plumbing issue
Tim was a great person to work with very professional. Great work. Would reccomend 100% prices were very resonable
Brian Hatridge
3 years ago
Fast, great work to unclog our drain pipe! Thank you!
John did a great job! I will definitely call again!
Awesome wonders of Pais
a year ago
They were here in 5 minutes and very kind and helpful!!!
Kathleen Byram
a year ago
Brent knew what he was doing. He did a very good job finding the problem and fixing it.
Alex Gillespie
3 months ago
Brent was awesome! Will use for any future issues
Peak 10 Management LLC
a year ago
Nash Stewart
2 months ago
I needed an out-door faucet replaced, and I'm not a plumber and didn't want a swimming pool in my basement, so I called Mr. Rooter. They were incredibly quick, not meandering or milling about, while still being friendly and professional. Four out of five simply because it was a touch more than I was expecting. That being said, I still plan on making them my first choice for future work.
I don't remember the young man's name that came today but he was a breath of fresh air. He was kind, clean and honest. I will definitely call Mr Rooter for all of my plumbing needs.
Kayla Leonard-Wiggins
3 years ago
Not only was Nate professional and patient with us while working, but he was also very sociable and understanding! I highly recommend anyone ask for Nate Warnke if you're needing plumbing fixed. He will do his best to ensure what needs fixed gets fixed, no matter the level of difficulty!
Demarcus Taylor
2 years ago
Great work prompt service 👍
Prompt service and friendly technician Edgar took care of all our issues. Will use Mr. Rooter again!
The guys from Mr.Rooter repaired a sewer pipe for a gentleman I take care of who is disabled. They were so pleasant and explained everything slowly so he could understand. They were on time and the work they did was high quality. Would definitely recommend them!!
Matt Ammerman
4 years ago
Edgar was awesome! Very helpful and honest and did an excellent job repairing two broken pipes. Very thankful he came out during the crappy weather to help
Tayte Larcom
4 months ago
Jon was very up front about what our problem was and what was needed to fix it. He even showed us pictures. He was very professional and courteous and respectful! We will definitely be calling Mr Rooter again if needed!
Brady and David came out, were friendly and efficient and solved our issue along with giving some good advice on some other items we need done in the future.
Stuart Harrison
a year ago
Very professional and effective service. Friendly staff.
They do a great professional job every time I call. Thanks Daniel Wells.
Darrin Fisher
3 years ago
I called Mr Rooter to assist with a bathroom remodel and they did an amazing job.
Brent and Scott showed up when they said they would, they worked efficiently, they explained and walked me through the job, they cleaned up after them selves, and the work looked very professional.
I would definitely work with them again and would recommend them to anyone.
Ellesa Wallace
4 weeks ago
Great quality, super professional, now our tub drains properly! Thanks Dayton!
Billy Gildhouse Jr
3 years ago
Nate arrived on time. He explained everything very well and very courteous. Mr. Rooter will be the first call when we need plumbing help.
Brady Basgall was very professional and informative. He worked very hard to solve our plumbing problem.
Addie Calvert
2 months ago
We had Brent come out, and he installed a new toilet as well as fixed the corrosion off of our pipes that hooked into our washer. He also he unclogged our drain for the washer. He was on time and very professional
Very respectful, very nice and helpful..
Reasonable price and worked with me even though my Home Warranty group was being extremely difficult. I am definitely using this company moving forward.
Rev.Ron Anderson
5 years ago
Had a couple guys come out for some issues, very professional and knowledgeable! 10/10 recommend and would definitely use them again.
Chris Barnard
3 years ago
Wow , BRENT and his crew were all about getting us fixed up ! Prompt, courteous,and very professional ! Have not had any problems since the work was completed ! I highly recommend giving him a call for you all your plumbing needs.
Paddy McDonald
3 years ago
I’ve used Mr. Rooter in the past and have always been pleased with their service and rates.
Today, I had an plumbing emergency and Mr. Rooter was out to take a look and begin repairs with one hour. The staff was friendly, polite, professional and respectful. I’d highly recommend this business and will definitely use them again.
Pat McDonald
TM Property Inspections
a year ago
Sewer scope inspection
Heather Bridgwater
2 months ago
Marcus Saucedo
6 months ago
When no other plumbing company would come out until my crawl space was completely dry (which could take 2 weeks), Mr. Rooter came to my rescue. I called on Friday and they had a guy out first thing Saturday morning. He found the problem and had it fixed within an hour and alas I had running water again. Thank you Mr. Rooter!
I have used Mr Rooter several different times and have always been happy with the friendliness and the knowledge they have. My problems have always been resolved quickly and the quality has always been perfect. Thank you Nate for being professional, knowledgeable and fixing the plumbing.
Timely response, professional attitude and quality of work was great. John was very knowledgeable as well as Frank who came in on the second day of operation. Both guys were great!
I was impressed by Brent's professionalism, honesty, and courtesy. He let me know exactly what was going on with my water heater.
Phillip Garcia
2 months ago
The tech (Jon Kilts) was helpful, professional, and got the job done! Will be using again!
Cheri McCulley
3 years ago
Brady Basgall was very pleasant and professional. Was prompt checked in with us to make sure everything was working. Would recommend Mr. Rooter and Brady to anyone.
Having my main sewer line cleared of roots was a recurring problem. After clearing the line a camera revealed the source of my problem, a broken clay segment near the city tap. Scott came to my house promptly and reviewed my options allowing me to choose the most cost effective one for my needs. Before the work was done I called for other estimates and Mr Rooter was very competitive a even cheaper. I was kept informed throughout the process. The water jet cleaning was so effective that my drains run better that ever for the 30+ years that I have lived in this house.
I highly recommend Mr. Rooter.
Carolyn Cozine
a month ago
I'm super happy whit this service they use some delta pipes on the shower just feel really good 100 % recommended let the professional do it save u time and stress !! ..😎
Jennifer Spriggs
3 years ago
Cameron McDaniel
4 years ago
Prompt and friendly service. I needed a water softener installed. They came out the day I called to check the lines and installed the softener the next day.
Molly Nilsen
6 months ago
JonEric was great, got here in a timely manner and the service was done quick and extremely efficiently. Will use mr rooter for all my plumbing needs! Thanks
I've had my property serviced twice by Brent W. with Mr. Rooter for waterheater replacement, full hot & cold water repipe, and sewerline backup services. Brent W. is always timely and efficient. He really makes sure his client understand what is happening, how it happened, and what can be done to get it fixed. Thank you again Brent W. for going the extra mile!
Came by an hour after we called. Seemed to do a real thorough job, time will tell, but the rep was professional, quick, and explained things clearly,.
They come out, inspect the issue, give you a quote before starting the service. The price is reasonable. Our kitchen sink water not draining as fast it should, we called in the morning and they came out in the afternoon. Edgar was the technician! Will use the service again.
Ignacio Batres
3 months ago
Needed a repair in my drain pipe, guys were very professional and informative. They did great work everythings working well. My first and only call.
roxanne kellogg
3 years ago
We had a very positive experience with Nate. He was professional and helped resolve our problem in a prompt manner. We would definitely use Mr. Rooter, and Nate, again should the need arise.
Anne Woodward
3 years ago
Trista Schultz
3 years ago
They were able to get the job done in a timely manner and were all really nice and professional. My only issue is the job was quoted at 1750 and at the end it was $2800. Plumbing is a fickle job so I understand prices can go up but that was a huge jump. Also we have yet to receive a receipt explaining the reasoning behind the prices and were never explained them. Just thrown numbers at us after it was too late to turn back.
karen sawyer
2 months ago
This is the 2nd time Jon-Eric and Frank have come out for plumbing work,sewer clean out and replacing water line and valves. They are both very professional, explain the work they are doing and the cost. They always clean up everything when they are done. Show you the repairs.. I highly recommend them!!!
Nate not only fixed my problem but identified another issue from previous work from a different company. He worked clean and fast and was very through. I WOULD CALL AGAIN..Monty
Loretta Taylor
6 years ago
Our plumbers were amazing. The nicest guys you would ever want to meet. They did an amazing job. We had our entire plumbing system replaced. I would recommend these guys to anyone. Thank you MrRooter.
Sheldon Lawrence
3 years ago
We had a stopped up sink in our bathroom and the Technician later found it also included the bathtub drain. The Service Technician, Brady Basgall, was very cordial, knew what he was doing, got the drains unclogged and did a great job of cleaning up after himself. He explained all he had done and presented us with suggestions on keeping out drains clear. I've used Mr. Rooter twice this year and they have always been professional, friendly, and great customer service and follow-up. I would highly recommend Mr. Rooter Plumbing for any of your plumbing needs.
Sheldon Lawrence
Lawrence Gates
a month ago
They was awesome came out got me sewer line fix in record time. They are definitely my new plumbing company in Kansas
Everything about Mr. Rooter Plumbing was awesome. From the customer service to the work, AWESOME! I will definitely be using them again.
Our tech Scott was incredibly professional and explained in full detail what he was going to do about our leak.
PHILLIP PANTLEO
3 years ago
Michael Jimenez was timely, professional and did a great job. Would request him if we need service again.
Brady did a great job. He was friendly, on time, and explained everything well. The price was also very fair.
Victor Camarena
a year ago
George Van Tuyl
6 years ago
Karen McKenzie
a year ago
Lawrence Hall
6 months ago
Brent was on time, professional, and incredibly efficient! He did 4 jobs for me in under 3 hours. This is especially noteworthy because one of the jobs was under the house AND he had to make two trips to Lowe's for materials. I was quite impressed!
Kevin Borman
10 months ago
Glad that I called this company, the tech came out check out the sewer line and clean it out the same day I call.
Charged me $270+ just to come fix a leaking faucet. Also could have been a little more professional. Won’t recommend or use again.
Thanks,
Dan Atanassov
3 years ago
Been a loyal customer for years - great service again. Thanks!
William Steffy
a year ago
Jordan Ungles
8 months ago
Sandra DeLauretis
2 years ago
Outstanding service, Nate was exceptional.
Mr. Rooter was timely, very detailed , informative, and thorough. I would recommend their devices. A satisfied customer.
Daniel was very helpful in resolving our water pressure issue - he was honest and didn’t try to sell us on services we didn’t need!
Pat McGuire
11 months ago
I had another leak near my underground sprinkler shutoff valve. They had come out a little over a year ago and replaced my sprinkler system champion valve. Once I realized that I had another leak, I called and they sent someone out immediately to shut it off. Took a couple of weeks or so but they came out and made the repair to a broken piece of PVC in about three hours. This seems to have done the trick. Since the leak was within a few inches of the valve they replace I thought they should have done this for free even though it was a couple of months past the one year point. Sadly this cost me an additional $900 +.
Kind gentlemen and work done in one day.
Mario Serrano
a month ago
The service technician Brent was very professional and had a professional attitude. Was very pleased with there work . Kudos to him and the company.
Sean Killingsworth
10 months ago
Used service to unfreeze a frozen water in water service pipe. Technician was very knowledgeable and efficient. I greatly appreciated he was very professional.
My water heater is in a very difficult place and they accomplish the job quickly and efficiently.
Tada Srirathung
6 years ago
Promptly response and clear price upfront.
Suzanne Mattix
a year ago
Thank you Mr. Rooter Plumbing. I had a clogged sewer drain and Thanks to service man John, I no longer have a problem! John arrived on time, was professional & polite, and went to work and fixed the drain, in a timely manner! I am very happy with the results! I will definitely recommend & use this company for any future repairs! By the way, this happened on a Saturday & repaired on Sunday!
Life is good & John is my Hero!!
On time , explained the process. Found leak and repaired. Thanks again
Thank you to Mr. Rooter for excellent customer service! I appreciate that I am quoted before work is done, and when I call to make an appointment a technician can almost always come out within the hour. Extra Thank You to Nate for being so polite, and efficient! I will always recommend Mr. Rooter!
James Strauf
6 months ago
Very professional. Timing's wonderful. Very kind, considerate. Called Rooter Plumbing Sunday & technician come over about hour before scheduled. Monday came over & put in new piping to tub, new faucet, new spickets. Abigail called from office, letting me know about scheduled time, again letting me know technician's on way; asking if I'm ready. Very Professional, Quality work.
Nate worked his rear off to get the roots cleared from our sewer line, much appreciated.
Service was preformed on time. John was very professional and explained everything. I would recommend Mr. Rooter for any of your plumbing needs.
Morgan Gardner
a year ago
I had Scott and Stan out to clear my drain and they both were very nice and respectful. They were very informative and we’re able to fix my issues for a reasonable price. I’ve used this company many times for clogs, repairs, and replacements and I will continue to use them many more.
I had a main sewer line backup in my house twice. They came out and fixed both instances and used cameras to figure out what caused the second instance. At first I thought I was going to have to have my line dug up in my backyard but they were able to clear whatever was causing the issue. I was told I would love to sell you something but you don't need anything. If it were my house I would leave everything as is.
I know people have horror stories with plumbers but I have absolutely no reason to look for anyone else. Any plumbing needs should be handled by Mr. Rooter without question! I can't put into words how much I appreciate their honest, professionalism, and timeliness.
Thank you very much for all of your hard work!
trina morgan
4 months ago
I am so pleased with the service my mother received. They answered the phone and sent someone right away. They were able to make the repairs the next day. While the cost was big we feel that it was reasonable. All of the staff were courteous and respectful. They made my mother feel comfortable. I highly recommend this company especially for emergencies.
DR Philosophy
3 years ago
Brady and Dave did a great job! Had a great turnaround a short notice and reasonably priced. Every plumbing company had a different opinion but Brady was great to share different points to get the best outcome.
I’ve had Mr. Rooter out for several jobs over the last year and will continue to use them in the future. The show up in a timely manner for emergency situations and take care of problems quickly and efficiently. I am impressed by their professionalism and they work hard to get you taken care of with communication of each step along the way. They do not complete work that is not discussed so you are never surprised by charges that you were not expecting. I highly recommend Mr. Rooter.
Tracia Fenstermacher
6 years ago
Was out quickly even though had to finish another job squeezed us in same day. Nate fixed our problem fast and got our water running
Drew A Walker
3 years ago
Made an appointment for late afternoon, and they called to see if it was okay that they came a couple hours EARLY! That was great! Austin took great care to identify where the leak was coming from, which was a faulty toilet seal at the floor level. Others had told me we would have to remove sheetrock on the basement ceiling to find the leak, but Austin took time and care to figure it out, and no ceiling was removed or damaged! He did neat, clean work, showed me the actual problem and the solution, and was courteous, kind, and respectful the whole way through. He even unclogged a sink drain while he was here at no charge! Very impressed with Austin, and will definitely use this company again!
Great technicians, very knowledgeable. Got my butt out of a jam today. I'll definitely be referring you guys! Can't thank ya enough!
Doug von Mosch
4 years ago
Brady was very friendly and efficient
Ivan Milushev
10 months ago
Nate came out and did a great job... ended up having to come out a couple different times for a few different issues, but each time he communicated great what the problem was and what he was going to do
Kenneth Loffland
3 years ago
Thank you very much for the prompt service on my well. The young man (Brent) who performed the work was knowledgeable, professional and was able able to diagnose the problem very quickly. He explained the problem and what my options were. The work was accomplished more quickly than I anticipated and I now have a workable sprinkler system. I would recommend Mr Rooter very highly as they certainly provide great service.
Brady was great. Courteous, thorough and committed to keeping our home cleaner than he found it.
Stephanie Kreutzer
4 years ago
Very POOR customer service. Believe me when I tell you these guys are money hungry, and will attempt to squeeze every penny out of you.
Brooke Freund
7 years ago
We called Mr. Rooters on a Tuesday evening at about 8 pm. The technician was very prompt and got to our house within the hour. He had to dig around the back of the house looking for a main drain cleanout, after not finding one he had to snake out the drains. He ran about 40 ft of snake into the drains and upon removal it worked! He was polite, honest, and upfront about all of the costs that may be incurred from his visit. They even have a service contract that will give you discounts on the services! I would highly recommend Mr. Rooters to anyone in need of a plumber.
Calena Awesome
8 months ago
The plumber that visited us was very down to earth and informative. He didn't try to scare us or up-sell us. Just did his job in a timely,professional manner. All plumbing is expensive in my opinion but Mr. Rooter was less than the competitors we called for the same job.
Jana Armstrong
2 months ago
Service Tech was very friendly.
Michael Bradley
4 months ago
Worked on a Saturday, excellent service and very knowledgeable.
Brent Glaser was prompt, friendly, and very informative, I now know more about my sewer line issues than ever before and when I call Mr. Rooter again I've gotta have Brent do the job....TY
Michael Jensen
5 years ago
Every stage of work done on replacing our main sewer line was done with great expertise. All the workers from front desk to pipe layer was easy to work with.
Brady and Nate were prompt and professional during their service.
Raul Sanchez-Soto
2 years ago
Braydon Schmidt
3 years ago
We were told that since we were choosing the more expensive option that we would get a year warranty on the service. However, as soon as the service was finished we were told that the warranty didn’t apply. They still charged us the same amount of money as if they would have given us the warranty.
Herbert Puckett
a week ago
Benjamin Schmidt
2 years ago
Mr. Rooter was able to get a plumber to my house quickly even though they were short staffed and one employee had a personal emergency. They communicated well and finished the jobs in a timely manner.
Rickie “Rickletb” Whyte
4 years ago
Prakash Ramanan
2 years ago
They replaced a burst (frozen) section of supply line in the basement, to the sprinkler system outside. Another company had given me much more complex solutions (and higher estimates). Daniel did a great job creating access to the line and replacing it.
This is the 3rd time I have used them, and I highly recommend them. Plumbing repairs are expensive, and their (high) prices seem to be in line with others.
Had a water leak on my hot water tank and needed quick service. Communications from the office were very good and Brent showed up to help us out. Service was quick and efficient as usual. This company is all about helping their customers. Thanks Scott, Brent and crew.
Brent (Weekley) had been out to my home on a previous occasion and has consistently shown more professionalism and expert knowledge than most of the contractors (for any service) I’ve had over the past five years. He replaced my water heater in one day, despite running into some challenges. Not once did I feel like he was frustrated or did I feel like less than a valued customer. He (and newbie, Leo) managed to change my home from a tank-water heater to a tankless in seven hours. I am beyond pleased and will have no hesitation in calling on him again for any future plumbing needs. (Plus, he’s just an all-around nice guy and a definite asset to the company.)
*New visit - 8/2023 and yet again Brent was an excellent representative of professionalism and respect while also being very friendly and honest. I’ve called him before, and I’ll definitely be calling again for all my plumbing needs.
Mr Rooter plumbing came out on Sunday Evening to help me with a clogged toilet, Nate Warnke, had me up and running quickly!
Taylor Gagne
9 months ago
I had Jon-Eric out to fix a leak in my kitchen plumbing line and he was very professional and did a great job!
ENRIQUE CASTILLO
a year ago
Was very nice, did excellent work. Would highly recommend.
Everything went well for what was needed. A bit costly for the amount of time and issue resolved.
Nate came out on a Sunday night to rescue us from a running bathroom hot water faucet. He replaced the supply lines and faucet in less than an hour. He even took the time to give me an estimate on some future work that needs to be done in the kitchen. While the cost was a little steep, , there is security in knowing the job was done right the first time. Thank you Nate.
Danny was friendly and professional, and he was knowledgeable and able to quickly perform the work we needed done.
Thomas Quilty
7 months ago
Brent W has been to our home quite a few times over the last 2-3 years. Every time he has been polite, engaging, and never seemed like he didn’t have our best interest in mind. He helped us today get a new water heater talked to us about financing and made what should’ve been a very stressful frustrating situation seem fine and less scary. Would recommend him to anyone!
Cassandra Marsh
4 years ago
They did a great job.Very polite and even gave us advise on what to do to avoid clogs. Thank you Michael for helping us out. We appreciate it.
Mr. Rooter quickly helped us out of a bind: our tank water heater sprung a rusted out leak in the bottom, AND the shut off valve wasn’t working. Water kept pouring onto the concrete floor in the basement. 15 minutes after our call to Mr. Rooter, Brent and Dallas were at our house working on the problem. Within an hour and half to two-hours, they were done and I had a new water heater that I likely won’t have to worry about again anytime soon.
Really appreciated the quick action, and Brent and Dallas going the extra mile by providing advice on best care and accident prevention—thank you!
Angela Van Valkenburg
a year ago
I was very pleased with Mr. Rooter Plumbing! We have a leak and they were able to quickly, efficiently isolate the problem to an outdoor sprinkler line. I was very worried that we wouldn't be able to find the source of the leak since it wasn't obvious. I really appreciated the peace of mind- now on to the pain of fixing the sprinkler system.
Service is excellent, the price is reasonable, no charge over time for Sunday.I will like to invite Mr Rooter back whenever I need any plumbing service.
Melanie Frost
6 years ago
Honesty, Fair Dealings, Great Service--I had to call a plumber to replace a garbage disposal while my husband was deployed. I called Mr. Rooter based on a recommendation from a friend. The plumber was courteous and professional, and I think did a great job. Later that night when I was able to speak to my husband, he noticed that the bill was higher than he would've expected. We spoke with Emily and she and the owner Scott went way above and beyond to make the bill right and make sure we didn't feel taken advantage of. It was the single best customer service experience I've ever had with a service provider. Thank you, Mr. Rooter!
I haven't done business with him I just called for some advice but I can tell you for sure this guy is very knowledgeable his prices are very reasonable. He's an expert and gave me lots of good advice very knowledgeable person if I was closer to Wichita area I would have him doing my plumbing work not H&M plumbing
Is very very good professional
Linda Griffin
9 years ago
We discovered a water leak in our kitchen about 6 PM one evening. Because Mr. Rooter had done a great job for us a year earlier, we gave them a call immediately. They were out within an hour, made a temporary fix, and arranged for a restoration service to come out. The next day they were out again, fixed the original problem we called for, and discovered we had another small leak as well. They fixed that one too. As always, they explained what they planned to do and gave us an exact price before they began the work. They are very professional, do great work, and are the kind of people you are comfortable having in your home. We highly recommend them.
Angelique Peterson
3 months ago
Laundry drain backed up- they were responsive and had someone at the house within the hour. Courteous and cleaned up before he left. We are very appreciative.
One of the rentral homes had some problems on main sewer line. Service tech an I discuss different options. He was honest an straight to the point as far as options. He stayed in touch with me to keep me informed. Will try to use Mr Rooter for all rentral homes with sewer line problems
Quick friendly and efficient
Harriet Young
a month ago
Frank and John showed up right away and took care of the problem. Mr. Rooter always rocks! That’s why I always call THEM!
Echo Taverner
4 years ago
They are NOT a 24 hour service provider! They came out yesterday & fixed the problem & now today (Saturday) they same thing is happening & I've been trying to call them for 2 HOURS. I keep getting a recording saying I'm reaching them during non-business hours, and to leave a message to have my called returned during the next business day. How is that emergency 27/7 service?!?!? What, are we supposed to wait till Monday to use the bathroom? Come on guys!
I called and got very quick response. Brent was the tech that responded to my call. Very efficient, knowledgeable and did a great job. I should mention i had another company out and they did not get the job done. Brent/Mr Rooter did the job, i am very pleased....and relieved.
Brady Basgall did an excellent job and had good customer service thank you
Quick efficient knowledgeable professional
reasonable price and good quality
Nancy Kennalley
2 years ago
Our Mr. Rooter experience was perfect. Our tech was very very nice, very knowledgeable, neat, and respectful. I would recommend your company to everyone I know.
An excellent experience. Called before scheduled time to say they had a cancellation, so technician arrived, solved the problem, and was on his way before my scheduled appointment. Listened carefully, explained what he found at each stage, open and up front about costs, and most importantly, fixed the problem. Will definitely use again.
So over priced for a minor wet wipe removal ($424.00), I in all honesty could not recommend them to my worst enemy.
Paula Tomlinson
a year ago
I discovered my basement room was flooded. I spent hours on the phone trying to find someone to help. Finally I called Mr Rooter. They sent someone over immediately to turn off my water. They came back Monday afternoon to fix the pipe. They are definitely my go-to plumbers now!
Edgar was awesome. Had a nasty grease buildup, like 25 years worth, in our main floor drain. He was courteous and professional. He showed us how clean it was once he ran his camera down. Edgar for the win
Darrel Hornbaker
3 months ago
Be careful about the estimates and end cost. Be sure the whole cost is clear upfront. Additional work was recommended and end cost was excessive for the simple valve replacement performed. The work appears to be performed correctly, but was more than actually needed and overpriced. After the repair was completed, the technician mentioned a less expensive method that is commonly used. It sure would have been nice to have that recommendation before the work was done.
Super friendly service. Sunday same price! Fair prices!
Teresa Barrett
10 months ago
Jon and Eric were friendly and quick. Pricing was reasonable too! Details were explained clearly. I will definitely use Mr Rooter again and recommend them to others.
Nate and Dan did a good job troubleshooting. Viewing cameras and finding the blockage will help solve any future issues
Wayne Klapprott
3 years ago
We had a “middle of the night” water backup due to sewer line had become plugged and the water softener waste water couldn’t bypass the clog and backup up into the basement utility area. Yes, middle of the night flooding truly is stressful. We immediately called Mr. Rooter.
Brady Basgall was the technician.
He arrived on schedule, professionally dressed, polite and very focused on making sure he understood our issue and fixing it on the fastest, less cost impacting way. He kept us informed of everything he was seeing along the way and advised of what would be the best solution to remedy.
After analyzing them potential cause of the water backup, he advised it might be in best interest to start out with scope first, to determine if it was an actual clog or other issue. The scope is much less expensive then going straight to a Rooter cable. Plus, he advised that most of the time, he clear a lot of the clogs with the camera itself, thereby preventing having to charge more for a Rooter cable. Plus, he advised that if the camera does find the clog and can’t clear it, and he would have to use the Rooter cable, he will then not charge the camera effort and merely charge the Rooter cable effort only.
Brady exhibited complete professional attitude the whole time he was here.
He was polite, professional and very focused on meeting our needs in the most efficient, economical and less intrusive method possible.
The other benefit of using Mr. Rooter, is that you can sign up for an optional 3 year coverage protection plan, that provides you with reduced pricing, priority attention in emergency situations, and overall working history of efforts competed at your location, to better assist future technician of prior issues and fixes. Additional discounts are also applied to any other service or product you choose to have them provide or perform.
If I ever have another issue related to the type of work they perform, I will always call them first.
Jeffery Andres
3 years ago
Had Brady come out for clogged kitchen sink. Excellent work and very quick. Thanks Mr. Rooter and Brady
Aaron Clawson
5 months ago
I had multiple plumbing repairs including new water heater installation, pipe leak repair, water shut off valve repair, and others. Brent did an excellent job in all repairs. He is extremely knowledgeable and professional. I feel very confident in all his repair work and will definitely be calling him again if any new problems arise.
Christina Hizey
a year ago
Was very easy to talk to and answered all my questions eased all my concerns. Was also truthful about anticipated cost and gave me reasonable suggestions for my budget. Will always ask for Danny if I ever need a plumber again. Great job Danny!!
The tech arrived well within the window of time given. He listened as l explained the problem and answered all my questions. AFTER l had paid, he asked if there was anything else l needed checked and discussed some other plumbing issues l have had. He never made me feel pressured about any of them. I will DEFINITELY call on Mr. Rooter again for any plumbing needs.
Brent did a great job on this work as well as the previous issues we had.
Tiffany Shelton
5 months ago
Mr. Rooter made it very easy to schedule an appointment and they were very prompt and quick. I will be using them again!
Josh Collette
9 hours ago
Balena McClung-Grosscup
4 years ago
Brady was knowledgeable, efficient and a pleasure to work with. We called at 8am were told they could be there between 9 and 11 and he arrived between 915 and 930. He quickly gave us an initial estimate, found the problem and went to work. He was finished by noon. Should we ever have need again we will call Mr. Rooter first and ask for Brady. Highly recommend.
We have had an issue with the sewer backing up in our basement since we bought our house, 7 months ago. We've had other companies look at it but none could tell us what the issue was. We had used Mr. Rooter once before, at a previous location, and were very happy with their service. We called them again and they arrived exactly when they said they would. The technician was very helpful and ran his camera through the line. He showed me the video and explained the options for cleaning the line. We chose one of the options and two more guys showed up with the machine needed for the cleaning - one was the owner of the company! During the cleaning, they discovered the sewer line where it exits the house was damaged to the point that they recommended replacing it. He took the time to explain to me, as well as my husband and father-in-law over the phone. Not once did I feel pressured or like they were talking down to us. They just laid out the facts and took the time to answer all of our questions. We decided to replace the pipe and they had it done quickly. They were even careful not to destroy my rose bush - digging by hand around it so it wasn't damaged! We were very impressed with their professionalism and how hard they worked. Thank you Mr. Rooter!
Stephanie Briggs
6 months ago
Mr. Green was very professional. Asking what needed to be done, looking over the problem before starting. He really worked hard
It was for a 95 year old friend of ours. She is a happy lady this morning. Getting to use her washing machine again. Thanks Mr. Green you went over and above solving the problem. Will call your company out again .
Janice Buselt
2 years ago
I called at 8:00 a.m. and within 45 minutes the gentleman was out. He gave us two options for repairing the water heater and we chose replacement. He completed the work quickly and cleaned up everything. 5 stars for Mr. Rooter!
We had a good experience with Mr. Rooter. One of the managers came to do the final work, and he was able to complete the job quickly and much cheaper than a previous estimate. The entire team communicated well and the process went smoothly.
These guys have some extremely inflated prices. $349 to run 60' of snake into a sink drain to remove a clog. Call them if you want to feel like you were taken advantage of.
Teresa Brown
7 months ago
very nice technician. fixed what i needed and guaranteed warranty of service. exceptional manners and knowledge. will use again.
Stella Johnson
8 months ago
Mr Rooter fixed the pipeline to the bath tub now the water is draining faster, We don't have to wait on it.
John Stinson
4 months ago
Very helpful on getting plumbing replaced. They did the work on time.
JoAnn DeVader
4 years ago
On time. Fixed our Issues quickly. Did not have to replace the whole inside of the toilet just replaced our seals. They could’ve told us we needed all new insides but did not. They also in the past hooked us to city water. Will use them again.
Alisa Sarmiento
4 years ago
Very quick to come out and access the problem. It was a very cold day and according to other plumbers we had called, pipes were bursting all over Wichita. Our service technician, Brady Basgall was at our home within 20 minutes after we made the call. He was very professional in accessing the problem. He offered to us 3 options to fix the problem. There was no pressure from Brady while we discussed the options. Once a decision was made, Brady capped the pipe allowing us to use our water until the repairs could be made. There was no charge for this!!! We decided on a total fresh water repipe.
Brady and another service technician showed up promptly at the designated time. The work was done quickly and efficiently. He even added an emergency shut off switch for our convenience. We are very happy with the results and will gladly refer to anyone we know.
Easy to schedule. Service personnel was early and I received a courtesy call. My only dislike is that Mr. Rooter would not provide and details for fees other than the diagnostic fee. I would have preferred to call a few places and decide who to hire based on availability and price range.
Renee Harpenau
9 months ago
Rebekah Grant
4 years ago
Brady and his team where there within the time frame they said, and they did a great, thorough job. Very polite, professional, and got things done. Pleased with how things were done!
Brent showed up on time and took care of my problem. I would use them again.
Brent wasn’t your typical plumber. He was amazing, honest, provided many service options, flexible and exceptional people skills. 5 star is understatement and company deserves a 10!!!! Thank you for sending Brent for my service call. Let me not forget to mention wonderful/pleasant ladies in the office. I will definitely continue to use Mr. Rooter and you guys made it easy to do business with.
Dandurand Boutique
2 years ago
Very nice, very professional and got it done quickly
Brenda Estelle
2 years ago
The woman who answered the phone was professional, kind, and able to send a tech out immediately. The tech, Brady, showed up in a half hour - as promised - and quickly diagnosed the issue of our garbage disposal going bad. He provided options, specific pricing, and immediately replaced the disposal after we made our choice of product.
Brady also let us know about other services when I mentioned that we were considering some bathroom remodels. He was extraordinarily professional and courteous throughout his time here. I will definitely use Mr. Rooter in the future for our numbing needs!
Bruce Hauser
2 months ago
My technician was excellent and fixed the problems.
James Bailey
3 months ago
Jon Eric was polite, efficient and knowledgeable in repairing the faucet.
Fast friendly service
good job
Dayton was great!! Friendly and quick! I have used this company several times and will continue to use there service when ever needed!
Highly recommend
I have a tenant where the sewer backed up on a Saturday!! I googled plumbers and called everyone on the list mr. Rooter is the only one who answered back and got the job done. Nate installed a clean out drain in the backyard.thank you very much! If you need things done ASAP I’d recommend mr. Rooter!
Michael Farha
3 years ago
Michael Basgall
4 years ago
Jordan Brungardt
3 years ago
Called at 8 am as a pipe had broken in bathroom the previous night and all the water to my house was shut off. Was immediately given an appointment for 8:30 and Daniel showed up promptly and on time. I explained the situation, he was immediately able to give me a solution to the issue and went to work. 5/5 stars for sure and will call for all future plumbing needs.
Israel Machado
3 years ago
Outstanding JOB and professionalism!
These guys took the time to make sure that my drain was clean ! They scope vídeo the drain several times to make sure the drain was free from roots and other elements!
Brady Basgall and Dustin did an outstanding Job.
Their General Manager David Harper also stopped by to assist !
I am very pleased with their work!
5⭐️ Stars satisfaction!
Neeley Carlson
3 years ago
Kirsten Mieth-Overton
2 years ago
diane steventon
3 months ago
Tim did a great job it didn't take him very long.
Jenni English
2 years ago
Water in your basement ? WE'll be right there. And they were. After exam of pipes with top of the line equipment..you have roots in your line... tomorrow we'll be out with the BIG equipment. And they were. If Mr. Rooter says it...you can trust that it will happen. And, it will happen with friendly, courteous, men who know what they are doing, get right to it and take as little time as they can to do it right the first time. What a mess, but what a relief. They arranged financing...All we had to do was stand by and watch. They didn't mind stopping to answer questions at all. We have had to have them before, on a lesser scale, but I can't imagine this service with anyone else....and we've had a few of THEM too. You and your lines are in good hands with the team at Mr. Rooter...count on it.
Denise Desilet
a year ago
I called Mr. Rooter and talked to Scott Cochran the owner at 8:00 a.m. in the morning. He found out we had 2 small children that needed their bathroom and shower. Mr. Rooter had a full schedule but Scott asked Abigail his scheduler if she could find an opening to help us in today. At 10:00 a.m. Abigail called and said someone would be over in a few minutes to help us. That was incredible quick special service.
Tim the serviceman from Mr. ROOTER was very nice and very skilled.
Tim was determine to fix my problem.
We had two small children that needed their bathroom. He cared a great deal that these small children would be able to live in their house immediately.
All the employees at Mr. Rooter were highly skilled, very nice and really cared. I would strongly recommend Mr. Rooter to all my family and friends.
Brent was our service technician. He did a great job of diagnosing the problem and making a repair on the spot. He came prepared with all of the equipment and was most efficient. Also, Brent was very friendly and polite.
I highly recommend Mr Rooter!
Nate Warnke was quick and very professional. Did a great job and cleaned up after he was finished. We are looking to have more plumbing work done and will definitely call Nate and Mr Rooter to do the work.
Wonderfully quick response. Clean and courteous.
Nate was very professional and courteous. will call again if needed.
Vanessa Jakovac
3 years ago
They saved us big time!! Daniel was polite and fixed our clog (tree roots) quickly. If this happens again, Mr. Rooter will he our first call.
Christina Cannady
3 years ago
Danny and his partner did a fantastic job. They were fast ,friendly, efficient and gave good price. We would recommend them to everyone.
I submitted a form online this morning and someone called within 15 minutes of my request. She said a technician would be out within 30 minutes and he definitely was. Brent Weekley showed up and definitely solved the issue almost immediately-he gave me some good information and also some preventative measures to take as well. He had a good attitude and he is very helpful. Not often do you find people like him in this line of work! Had to be a reason for me to pull this number up to call! Thanks Mr Rooter
Terry Dunlap
3 months ago
Tim was very professional. He arrived on time. After checking my Non working Water Heater (Pilot Light not staying on and 18 yrs old) He got me a new water heater. installed, replace and finished the same day. He stayed till the job was complete. I was a happy customer and would use this company again. They took care of all the paperwork and permits and notified city for gas company safety inspection
Installed a new sump pump.
Nate was great he and I worked together and got it done.
They don't rob you like appliance repair does.
This company is a complete rip off. I wouldn't use them if they were the last plumber in the world.
We called them out to check an overflowing septic tank. The price was $195.00 to check and drain the tank. So far so good. They advised me that the tank needed some repairs after 40 years. They also wanted to hydraflush the line going from the tank to the drainfield. This was a hose stuffed down the hole and turned on for :20 minutes cost $545.00, next was a chemical treatment of 5 gallons of chemical poured down the hole to the drainfield..cost $1100.00, next was 10 feet of PCV pipe and some couplings..cost $1600.00 the whole job ended up running $4,300.00 WHAT A RIPOFF!!!!
Checking with the local plumbers union they advise the whole thing should have been a max of less then $1,000. if that.
Needless to say BEWARE OF THIS COMPANY!!!! Use them at your own risk!
Donna Meuli: Independent Scentsy Director
5 years ago
Scott came out the same day I called him and had our plumbing problem fixed in no time. Highly recommended
Brent Glaser was the technician that came to our home. Very pleasant personality. Assessed the problem and took care of it. Very informative. Will use this company from here out.
Joseph Bussart
3 years ago
Nate was very courteous and professional. On time and did a great job on our sink.
Ignacio Garcia
6 years ago
Jeremy Tucker
4 weeks ago
Explained everything that was going to be done and very respectful.
Quick efficient resolution
Thu-Ha Duncan
7 months ago
Scott was very professional and they did a great job for my mother. They aren't the least expensive but you get what you pay for. They were able to fix all of the issues I had from using less expensive plumbers.
My go to for all my plumbing repairs
To set things straight, this is not a review of the quality of the work done. The job was well done and the plumber was very polite and professional. The review is for the price. In my opinion, $425 for an hour of work plus the drive time was a little steep. But, I needed the work done and didn't want to delay so it was my choice to go ahead and do it.
I would call an independent plumber next time and not a franchise.
dude31k channel
6 months ago
Arrived earlier than planned and stayed late until job was finished . Would definitely recommend.
Tim Green seems to be our regular tech and he is courteous, professional, and very informative. Thanks for the help, Tim!
Valinda Atwater
5 months ago
Brent was very professional and did a great job of answering all the questions I had. I definitely recommend this company.
Tom Tranbarger
a year ago
Tim went above and beyond. Very good attention to detail. He made sure to do the job correctly and to my satisfaction. Only plumber for me. Customer for life.
Benjamin Oliver
4 years ago
Nate did a fantastic job replacing my sewage ejector in our home. When I came home from work, I found that there had been some flooding in our basement due to the sewage ejector going bad. I made a phone call to Mr. Rooter Plumbing and he was at my door within an hour. This company and Nate definitely saved me a lot of problems by being so quick. I'd definitely do business with them again. Thanks again Nate!
I thought he was very good keep us updated and I want to thank him for the cordless Milwaukee saw but then he probably wants it back
Karen Putnam
2 months ago
Wendy Benitez
3 years ago
I don’t normally submit reviews but the service that I received from Mr. Rooter deserves all the praise! I recently purchased a house and had my washer and dryer set delivered. The delivery company was unable to hook up my washer due to how corroded the water valve was, so I contacted various companies and Mr. Rooter was the only one that was available to come fix the issue the same day. The technician came at the expected time and gave me an estimate right away. He not only took care of replacing the water valve but also hooking up my washer! Talk about going above and beyond for their customers. 10/10 would recommend!
They were quick and informative. I would recommend to others without a doubt
I had Brent come out to reset a toilet, repair a shutoff valve and run a gas line for a dryer. Everything is top notch work and I would highly recommend him! Very knowledgeable and helpful the entire time he was onsite.
Brady was a great technician, he fixed the problem quickly! He was very nice and friendly would definitely recommend him!
Russell Kercher
a year ago
Jordan McFall
8 months ago
The professionalism and work performed was great. In addition, when choosing a large company like you all, I recognize that I might pay a little more for service. However, after assessing costs, to be charged over $600 more for the installation of a water heater than a friend paid for the exact same water heater two weeks prior is price gouging in my opinion and way overpriced. I feel like that is taking advantage of a customer who needs something replaced in a timely manner. Again, service and install was good. but the labor cost for two hours worth of work was way more than it should have been.
Brady was punctual and efficient in completing the job in a timely manner
I discovered today that the connections on my hot water heater were about to burst. A quick call to Mr. Rooter brought a plumber to my door within an hour. Danny Wells was extremely polite and professional. He quickly assessed the situation and got right to work . He had to replace the water heater. And he did so by himself. Which was quite a trick hauling a 13 year old water heater filled with calcium up 12 steps from my basement. When he was done he meticulously checked all of his connections and made sure there were no leaks. I am confident Mr. Rooter was the right call to solve my problem. I have a tremendous amount of confidence in their workmanship and professionalism.
I had some small issues in plumbing today but Brent Weekly of Mr. Rooter handled it professionally and took just as much care as a much larger job. Very courteous and polite he was extremely helpful and proficient. Some people dread calling a plumber but with the positive experiences I have had with Mr. Rooter instead of anxiety I can now call them with relief. Thanks Brent you were great today.
Brent did an amazing job. He was respectful, honest, got the job done in less than 20 minutes. I couldn’t ask for better service.
Michael Prater
2 years ago
Very fast response time, and great job of keeping us up to date on the entire process.
Ray Rovenstine
a year ago
Had Reddi come out for a leak and quoted me $6500 for a total repipe. Frank came out and fixed my real problem in 10-15 minutes, cleaned my aerators in all sinks and got me going for a reasonable price. Would 100% use them every time.
We had a slab leak and they were able to come out and work on it same day. Extremely fast work. They helped move furniture in my home and kept the work area very clean. I was amazed with how clean they were even with cutting concrete.
Friendly, efficient and knowledgeable.
I would recommend Mr Ritter for all your plumbing needs. Very professional great work
Carson Miller
2 years ago
We called Mr. Rooter to help install sink, dishwasher, and garbage disposal in our kitchen. They were responsive and able to come out the next day. The guy that came was very friendly and explained everything well but the prices that come up in their system are extremely overpriced. I don't like to give bad reviews but just wish I would've known before calling them out.
Had a clogged toilet and called them out on Sunday of Labor Day weekend. Person I talked on the phone was super friendly, helpful and had somebody out two hours earlier then scheduled. Brent (our tech) was super friendly, professional and got the job done. Would definitely recommend Mr Rooter and would definitely use them again.
Rex Patterson
9 months ago
John was excellent service...and work
eric Baughman
2 years ago
Brent did a fabulous job! Fast, friendly and attention to detail. Even checked our water heater after he was done and job paid for make sure it was up to code. Thank you Brent!
The best customer service possible! Felt like we've known Jake forever.
Karen Letkowski
6 months ago
The guys were great! Came right out, fixed my problem and a potential problem. Very professional, easy to work with and great value for service
Tony Everhart
2 months ago
Most excellent service and on a HOLIDAY!!!! Could not be happier with Brent and his boss. Top notch. 10 stars!!!!
Very prompt, professional and friendly
The gentleman who helped me, Michael, was very nice and did a fantastic job. I would recommend this company to anyone. A+ service.
Came out to my rental even though it was dark to clean out the line coming from the house. Ran a camera to find roots in the line. Very informative.
Candyce Buzzard
4 years ago
I appreciate Mr Rooters prompt service whenever I call.
linda litavniks
8 months ago
Gayle Tenbrook
3 years ago
Brady came out and addressed our clogged kitchen sink. He was prompt, courteous, and worked hard to resolve our issue. Offered several future preventive methods to help avoid more issues.
From the first call to the completed process was pleased with everyone I encountered. Recommend this company to those who have plumbing issues.
Called them at 7:25 am. The plumber was at my house by 8:30 am, with a new water heater! He had everything done by 10:30 am. Would highly recommend this company. Very courteous, efficient and friendly.
Jerry Truex
11 months ago
Very knowledgeable and professional young man who performed the service. I've never called a plumbing service before and you guys provided a very positive experience.
Shower drain had to be replaced. Crew was on time efficient and very professional. Before the job was started they explained what they would do and there were no surprises. Very happy with the experience
John was amazing and had our problem solved in no time.
Brenden Garland
a year ago
Steve Rogers
10 months ago
We were having an estate sale and the basement floor drain started backing up. Our calls to 4 other plumbers/drain cleaning companies were going to be anywhere from 1 to 5 days. Called Mr Rooter and they were happy to come out quickly and Dayton was on-site within 60-75 mins. He was professional, polite and worked around the large crowd in the house for the sale! Couldn’t have asked for a better tech to have come out.
Shayna Mascareno
3 years ago
I just bought a house and the plumbing wasn’t working, Danny came out on a Saturday and was so helpful diagnosing a problem and got me scheduled for a fix by Monday. On Monday, David and a crew came out, they start looking at everything and decide the thousands of dollars it was going to take to fix wasn’t needed. It wasn’t as bad as they originally thought. This company is not only extremely helpful, they are HONEST!!! You can’t ask for a better company to do business with! They won’t just take your money because they can, they truly just want to help you.
Kristin Bogner
4 years ago
They came out in the middle of a rainstorm to save our basement. Thank you, Brady!
Sidney McCollum (SidTheKid)
2 years ago
Brent Weekley is an incredible technician. He is extremely professional, polite, and respectful. He repaired our issues quickly yet correctly. He double checked all his work just to be 100% and even swept, mopped and wiped down the vanity in the bathroom that got dust on it. Highly recommend him as a technician from this company.
Lindsey Fairbank
3 years ago
Brent came out to our property today, and he literally just made us customers for life. He deserves a raise and to literally be showered with praise, because it is hard to find help that good. He honestly made me feel like I'm getting my money's worth. I wasn't sure we were even going to spend any money today. A big-name competitor quoted $3,000, Mr. Rooter was a fraction of that and Brent literally took care of all my problems right then and there. For that high quality of professionalism, punctuality, and workmanship, I was more than happy to pay him right then and there.
In this economy it is hard to find good quality help, and even harder to be sure where to spend your money, but Mr. Rooter really does outclass the competition in every way. One company asked for $100 to even show up to give me quotes for work, what?? 2 companies didn't even answer their phones, and one company gave me a $3,000 quote doing no inspection, and turns out he was wrong and that would have basically been $3,000 down the drain. I wouldn't trust your money to any other company. Mr. Rooter is the best by far
Friendly, upfront and got Jon done
Michael Kashey
2 years ago
Brent came out to check out our problem, and it was a big one. But he took the time out to explain to us all our options and have the patience for us to figure out the best way to proceed forward. I don’t think that there’s anything that I would not use this company for! Fast, friendly, professional and courteous… There’s not a lot of businesses that still operate that way. And it was very much appreciated! Thank you Brent!
Andrew Shores
3 years ago
We've had some emergency issues with our bathroom plumbing in the last couple weeks...called Mr Rooter and the friendly receptionist set up an appointment for a technician to come out and give us a free (yay!) estimate. Nate Warnke was thorough and explained the repair before he started the job, we liked him so much that the next two times we needed a plumber we specifically asked for him to come out and do the job. Unfortunately we had water damage under our house from the old pipes leaking and he also recommended Stovers Restoration to get that cleaned up- we've had a good experience with them too. So just call Nate if you want the job done right the first time!!
Becky Dilling
10 months ago
I realized my hot water heater had gone out Thursday afternoon at 2:30. I called Mr Rooter and Brent arrived approximately 30 minutes later. He and Dayton had my new hot water heater installed before 5:00. They were extremely professional, polite and explained everything thoroughly. I’ve used Mr. Rooter in the past and have always been pleased with their work and professionalism. I will always use them for future plumbing needs.
Michael Davis
3 years ago
Eugene McClain
a year ago
Repair technician was able to repair 2 very old bathtub faucets. I believe it took someone with skill and knowledge of the mechanism to do the repair without causing further damage.
David Anderson
4 years ago
Brent Weekley was the service Technician for my outside sump pump. He quickly identified the problem and replaced the offending pump. I am very pleased with the efficiency and care of the service I received. I would highly recommend both Brent and the company he works for ( Mr Rooter).
Brent was professional and friendly. He pointed out the issues and then fixed them in a timely manner
When our line was clogged they replaced a section of our sewer main, added vents, and cleaned out the rest. Very nice, easy to talk to and explained everything, and had the whole job done by lunch! Definitely recommend!
Pretty expensive but was in a pinch and couldn't wait. Happy they were fast to show up just on the pricey side.
Tamara Norman
3 years ago
I’ve used Mr Rooter a couple times for various projects - always a good experience. Great communication related to scheduling and pricing, timely service, friendly people. Most recently, Brady did a great job fixing up my kitchen. Answered my questions, polite & professional, got it done!
Christopher Moore
2 years ago
I needed a plumber for emergency service, and Mr. Rooter's ad said they have 24/7 service. What that means is that they answer the phone 24/7 and take down all your information for marketing purposes before telling you someone can be out Monday. When water is running in the basement, Monday is too late!
When we called about our sewer problem, they were able to come out the next day. The man was able to answer any questions I had. Because of an older pipe line in house, they were able to get it cleaned for a guaranteed time. We had to call them again for a more extensive cleaning. They scheduled a time within a day or two. Called to cancel because of weather, scheduled next day. Called to let us know they were on the way. Job done as specified. Professional men, answering questions and polite with an answer. Giving us options to help keep pipes clean. Cleaned up afterwards! Thank you and will recommend to anyone!
JAIME FLORES TORRES MEJIA
3 years ago
All techs were really friendly especially brady basgall he was on time and got the job done asap.. way to go Brady.
Renee Vermillion
a year ago
They called to verify I was ready and dispatched a plumber, he was done with everything in about an hour so now I can still make it into work.
Great service and professional work!
Scott Griswold
a year ago
Professional in every aspect of the word. They came to clear a clog in sewer line. Took care to wear shoe covers as we have new carpet in our basement. Tech tried several times with. Various size augers while showing us the scope view in real time. They had to come back with a more powerful tool to finish the job, we're here on time and finished quickly. The original cost was cut in half, and, as was discussed the bigger tool was more costly but, was as quoted with no surprise fees. Would highly recommend them based on this one time situation. Great first impression!!!!
Loretta Ramsey
5 years ago
Kelly Williams
2 years ago
We got great service. Our tech went above and beyond and was quick with the installation process!
Roxann Taylor
2 years ago
Very professional and offered solutions. I got same day service, which surprised me. They showed back up on the day they promised as well.
I am overjoyed with your honesty, making things right! Their guarantee On work done and performed!
All of the guys who came out went above and beyond to help us and answer all our questions especially Nate. They got the job done quickly and were very efficient.
Arrived ahead of schedule, ready and prepared to work. Over priced, but he got the job done in good order. Cleaned up after himself. Professional workmanship.
Kristin Simpson
5 years ago
Mark Scholler
3 years ago
Galen Stephen
11 months ago
Brent is very knowledgeable, tedious and made sure the job was performed correctly. He enjoys his career and he's very good at it.
Patrick Clifford
3 years ago
Called and they were out in an hour even with the streets snowy! Very thorough and friendly service from Brady. Highly recommend. From first call to problem fixed in 90 minutes. That's service!
Nate with Mr. Rooter came out and was extremely courteous, patient, and helpful. He explained my options and walked me through his findings. I appreciate that he took the time to explain things to me. I highly recommend Mr. Rooter!
Suggested options other than, and beforwe,, the most expensive. They actually looked to see what I had before making a determination of the route to take. Saved me ten to twelve thousand dollars in unnecessary work. I definitely recommend their services and will use them again.
Replaced our water softener. Brent was very professional and efficient. We will always call Mr Rooter.
Pierre Wilkins
3 years ago
Brady from Mr. Rooter has been out to our home three times in the past year. He is very knowledgeable, efficient and polite. His scoping and cabling have been effective for us, and we trust his recommendations. Mr. Rooter is expensive, but they provide Cadillac quality service.
Gold Rose Ink
5 years ago
Great work! Great customer service!
Katrina Rubenich
10 months ago
I have been a customer of Mr. Rooter Plumbing for years and I can always count on them for fast and courteous service. Brent is who usually comes to our service calls and he is very friendly, knowledgeable and helpful. He always remembers us, even from our old address. I would highly recommend you give them a call for any of your plumbing needs.
Timothy Ryan
6 months ago
Fast response, free estimates, price matched their competitors, with a better brand hot water tank. Would definitely recommend, fast friendly service. Technician was great thank you!
Jon-Eric Kilts was professional has a strong work ethic was willing to work with our home warranty company. He also explained step by step of what he was going to do on the repairs. We will be repeat customers with Mr. Rooter.
DO NOT CALL THESE GUYS. They are scam artists.
These guys came to my house TWICE because I had a blockage in the main line.
The service tech (same guy both times), INSISTED I didn’t have an outside access to the main line a small recommended I install one and clean it that way... minimum $1500 up to $3000.
They have all these financing options where you can put it on credit and honestly, I was close to pulling the trigger.
The next morning, I called another, local plumber (JM Plumbing... call them, they’re great) and guess what they found... the OUTSIDE ACCESS I DONT HAVE.
The cleaning for that was only a few hundred bucks. I’m SO GLAD I called and got a second opinion.
It’s honestly disappointing that a company with this kind of ethical issues can be so successful. My advice: STAY AWAY.
Samantha Marshall
5 years ago
Two years ago they came out and did a repair on my water line out near the main, cost $800. Guess I should have listened better when they said they where only going to warranty the work for a year. Now almost two years later the water line is leaking in the same spot and Mr Rooter won't do anything except charge me an additional $1500 to come out and replace the whole line.
Brady came out and did an awesome job at telling me what needed to be done on my plumbing and what would be beneficial to my needs,also explained options that made it easy to understand and gave me deferent aspects that could be helpful as well,thank you Brady you did great job and may be the right man for future plumbing needed to our home.
Michael Shelton
4 years ago
Brady help us fixed the lines at a fast paste
Marcelle Shaffer
a year ago
Russell Eberle
6 months ago
Brent did an outstanding job taking care of my plumbing issues. He was very professional and ensured that all my issues had been completed to my satisfaction. Would recommend Mr. Rooter to anyone looking for that trustworthy and professional plumber.
Called Been Franklin plumbing & they did not come for over 2 hours .Called Reddi & had an estimate & water plumbing fixed the next day .
When I have my roof taken off I am calling Reddi. LL&P
Lawrence Bakula
a year ago
David Loughridge
2 years ago
Danny was the best. He was friendly and knowledgeable. Took good care of me. Did a great job.
Joanna Pershad
a year ago
Professional and did a thourough job
Brandon Judson
2 years ago
Scott and the Mr. Rooter team were punctual, knowledgeable, courteous, and did a great job changing out our corroded galvanized steel water pipes.
Patrick Kelly
2 years ago
Service was fast and professional. Mycwater line was unplugged less than two hours after calling. Will definitely use again if needed.
Jaqueline Cox
4 months ago
Very professional arrived within an hour of my call
Richard Shull
5 years ago
They let me know when Daniel was coming and the sent a nice picture of him. He was very personable and knowledgeable! He told me what to do to prevent my sump pump line from freezing again. The price was very reasonable. I called Friday after 5:00 PM and they were here first thing in the morning! They are my go to plumber!
Woke up to some leaky pipes this morning, called Mr. Rooter, and Frank and John were here within an hour (well ahead of the estimated time!). Very prompt, work was explained thoroughly and quoted up front, then completed in no time. Both technicians were very friendly and personable, and made sure everything was in good working order before calling the job done.
We've made good use out of our Advantage Plan with Mr. Rooter and Mr. Appliance this year, and we're always pleased with the speed of service and quality of work.
You never want to have to call a plumber, but these are the guys to call when you do.
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