Comfort Systems

My House air conditioner quit working at 10:30 PM on a very hot night. I have a medical condition and cannot be in hot conditions very long. I called Comfort Systems as I have Used them for years and they have 24 hr emergency service I also have a maintenance contract with them that is suppose to give me priority service. Comfort Systems never could get a technician to answer and told me to try another company which I did. The other company was at my house within an hour and had my air conditioner fixed in 45 minutes. I am very disappointed in Comfort Systems and will be using the other company from now on

Shout out to Mark Bertha for fixing some leaky pipes in a very timely manner. Very pleased with the work he did.

Great Company ! Techs were very respectful and polite, didn't leave a mess and got my A.C going in a timely manner! Thank you

Comfort Systems is hand down the first call for me for all things hvac and plumbing. They respond quickly, are knowlegable, and professional. Look no further and call them! They saved me in a pinch twice already!

Dan Leet was prompt to the service call. Provided annual maintenance on my system. Great customer service.

Make sure you received a written quote for any work you have them perform. I was quoted $200 to have my air conditioner moved & the bill was $384. I tried to get a breakdown of the cost & understanding of why the bill was so inflated. They were argumentative and not willing to send more information. $184 isn't worth my time to pursue further, but I will never use them for any service going forward.

I live in an apartment complex and had a clogged tub and clogged toilet. Comfort systems was called out and i was lucky enough to get Mark B as my licensed professional. He was here right on time and walked into something that was worse than what he was told. Being the professional that he is he assured me that he would go get the right tools to fix the job. I now have a tub and toilet that drain better than ever before and would give this a 5 out of 5!

Comfort Systems, and their excellent technician Mark, have been keeping my built-in-1929 home running for the last 12 years. Today Mark quickly figured out what I needed to do to keep my pipes from freezing again. Not only did he get my water running again quickly, but he helped me problem-solve the whole situation to prevent it from happening in the future. Mark always has been professional, highly skilled, and efficient at solving problems. I couldn't ask for a better technician or plumbing/heating support business to call.

COMFORT SYSTEMS Is a terrible company! We have a home warranty with this company. Our A/C went out, we called at 8am in the morning and were told they would put our name on a list, but they could not tell us for sure when anyone would be coming out to our home and that for sure no one could come out that day. We were told 3-4 times no one could come out that day, even though we called at 8am and are supposed to have first priority since we have a home warranty! The customer service rep, Renee, was so rude and hateful she had my wife in tears! It was a scary feeling having a pregnant wife at home with two small children and ZERO idea or even an estimate on when someone could come to our home! After making a complaint, the supervisor called us to basically say the same thing we had already been told and never even ONCE apologized for the way my wife was treated on the phone! We called someone else, who told us they would for sure be out that day no matter what time it was and had our A/C fixed! Comfort Systems called us at 4:30pm to tell us someone was on the way. When we told them we already had it fixed, they seemed so confused and acted like they didn't tell us it couldn't get fixed that same day! When we explained the situation further, they still tried to argue and tell us how we were wrong! Last I checked, the customer is always right. I have been in the customer service industry for a very long time and if any of my employees ever treated anyone this poorly they would not work for me much longer! Do not hire this company! They will not take care of you!

Mark was here to do the annual service on our Navien and instruct how we can do it. I appreciated his expertise.

High praise for Comfort Systems! My 30-year-old HVAC system died on one of the hottest days of the summer. Jason Ruboyianes came out fast to give us a bid and explained our financing options. When it was time to install the system, technicians Shawn and Zach arrived on time and from there, the day just went UP. These hard-working techs exemplified professionalism and kindness. My husband even approved of their workmanship and he's very difficult to please.Thanks to Chad, Jason, Shawn, and Zach for making this whole experience much easier than I ever thought it would be.

Within this last month Mark Bertha helped us with three plumbing projects. We found the service to be excellent and very professional.

Prompt service. I called to tell them we had an issue with our heater and they were out the first thing the next morning. Dan Leet was friendly and efficient and got our heater working in no time.

Comfort System in Wichita is just great. Excellent HVAC service and install. Best plumbers in town.

I called their 24 hour line around midnight, and was transferred by the dispatcher to a tech. The tech said he was too tired to complete any more work that evening. It was late, so when he said they would call me back around 7:30 am in the morning to send someone out when they open up at 8 am, that was fine. Plus, I would be avoiding the overtime charges. The call comes in, they said they need to setup my account before they can send someone out, seems reasonable, but they had all my information that was given to dispatch the night before. At this point I'm still thinking that someone is on their way. I get a another call 12:49 pm, they are calling me to put me on the schedule for this afternoon if I'm willing to pay overtime rates, even though it would be scheduled during normal business hours. This call supremely irritated me, because I had not gone to work because I was led to believe that a tech was going to already be out this morning when they opened. Now, I find out they don't have a time for me yet, and no matter what they are going to charge me overtime rates. I asked for the boss, Brett the boss said you should have scheduled with all the other companies and cancel the others when the first one arrives. Since I wasn't on another companies schedule I really wanted him to make this right by at least guaranteeing me a time this afternoon. He would not do that. So made the mistake of expecting them to show up. I didn't realize that one is expected to make appointments with all the HVAC companies in Wichita and take whoever shows up first. Now I missed work and still have no AC, and still am not on any companies schedule. They price gouge charging OT rates all day if you want to agree to get on the schedule in the next week after being led to believe they would be out already that morning. Lesson learned: schedule appointments with as many companies as you can find and cancel after one show up. <-- not how I do business but it is what they expect.

Excellent service. The service men were prompt & professional.

My kitchen faucet broke last night. I called Comfort Systems this morning and Mark was at my house within 2 hours. He went over all my options and I decided to have him replace the faucet and the disposal (which needed it) at the same time and it was completed by 12:45. He was professional and did SUCH a nice job. I absolutely love the new faucet and appreciate the time he took to educate me while making repairs. I will call them first every time. Thank you!

I paid into this home warranty for 3 years at 400 bucks a month. I had them come out and fix my fridge and the was good.for 1 moth 23 days and broke again and the service privider they hired will not stand behind their parts they put in. I cancelled with Comfort home warranty because they changed thier coverage. Then the new policy came out and it states that THEY WILL ONLY PAY UP $1000.00 ON A REPLACEMENT AIR SYSTEM. I AM GLAD I READ THE FINE PRINT BEFORE SIGNING UP FOR ANOTHER YEAR. THEY CHARGE A 75 DOLLAR FEE JUST TO USE THE SERVICE. i PAID OVER 1200 BUCKS AND GOT 1 LOUSY REPAIR. I WOULD READ THE FINE PRINT VERY CAREEFULLY

I've been using Comfort Systems for HVAC and plumbing work for 15 years. They always get the job done right. They even have 24/7 service available, which was a godsend when my AC went out on a Saturday

Tim came on the call to advise us on who could get a AC in wall unit. He recommended Ricks Applicance. He was very nice and helpful.

Ernesto did a great job!!!!! It was 100 degrees today and going all night without A/C would've been awful! Prompt, professional service! Would highly recommend!!

I would like to thank Comfort Systems of Wichita Kansas, Brett McKown, and the service techs, the tech that diagnosed the problem and Blake Logsdon who fixed the reverse valve in my Lennox heat pump. Comfort Systems installed and services my heat pump system and when it failed this winter they were right on top of it, prompt. Brett and Lennox worked to fix this issue under warranty standing behind the equipment and resolving my issue. Blake was very professional and showed expertise in his knowledge of the equipment and explanation of the process. I would and will promote Comfort Systems of Wichita Kansas for their products and work.

Thank you Comfort Systems, and Lennox, Louis R. Hendricks

Mark Bertha is our go to expert plumber! Thank you for being so patient with us and going the extra mile.

Had a great experience with Comfort Systems. They serviced my steam boiler when many other companies would not. They brought someone with experience and expertise with steam systems and knocked it out! They also serviced my traditional AC system. Very knowledgeable, courteous, and quick.

Wow, what a week. New HVAC installed by Shawn and J (sorry, I don't know the spelling) then Mark had to come out and help us with the plumbing (new kitchen faucet) because weird things happened due to water heater had to be moved to get HVAC in! Just wow! All the men were very helpful, kind and hard working. We have our annual maintenance contract and we are ready for fewer service calls! LOL
Thank you all so very much - you did great work.

Want to Thank Mark Bertha for the maintenance that he performed on our plumbing. Made the plumbing safer and helped to prevent some problems before they became problems. Great service and cost effective. Again, Thx!

They clearly don't care for the safety of others. Whoever was driving the company truck, license plate 716 KYL, kept cutting people off on the highway while speeding. If they can't be trusted to drive safely, they can't be trusted at all.