Description
Welcome to North Atlanta Plumbing and More, your trusted plumbing service with almost 50 years. We are a Woodstock based company that services all of the Atlanta area north of I-20. We are a full service plumbing company that is licensed and insured. I will personally answer your call 24/7, 365 when you dial 770-592-2318 or 770-926-5749; no clueless answering services here! We are a member of the Better Business Bureau (BBB) with a 5 star rating; additionally we are also a member of the Cherokee County Chamber of Commerce.
While visiting our webpage you will notice the name “Water Heater Authority,” this is not our business name; it is a division of North Atlanta Plumbing and More.
SERVICES
Drain cleaning, Faucet repair, Garbage disposal installation, Outdoor plumbing system repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Bathroom Remodeling, Bathroom Renovation, Comprehensive Plumbing Services, Drain Clogs, Electric Water Heaters, Faucet Installation, Faulty Water Heater, Free Consultation, Garbage Disposal Installation, Gas Line Installation And Repair, Gas Line Repair, Gas Water Heater, General Plumbing, Haul Away- Hot Water Heater, Haul Away- Toilet(s), Heater Issues, Hot Water Heater Installations, Kitchen Renovation, Main Water Line Repair, New Installations, Plumbing Investigation and Repair, Plumbing Issues, Plumbing Repair, Plumbing System, Pressure Reducing Valve Installation, Pressure Reducing Valves, Repair Or Replacement, Residential And Commercial, Residential Plumbing Repair, Residential Plumbing Services, Shutoff Valve Replacement, Tankless Water Heater Installation, Thermal Expansion Tank Installation, Toilet Repair And Installation, Water Heater Leak, Water Pressure Concerns, Whole House Plumbing Inspection, Whole House Repipes,
Reviews
You do get the owner on the phone but he’s unprofessional. Has difficulty scheduling appointments. Can’t schedule without requiring you to call back. Incomplete service. Had outdoor faucet fixed but didn’t fasten down. Came loose few months later and leaked again. Fixed the second time but charged again for what they didn’t do the first visit. Altogether very poor approach to service. I hate to give a local business a bad review but problems are just too pervasive.
Matt & Rusty replaced our sewage evacuator pump for us. They called ahead of time to discuss the job, they showed up on time and explained everything they were doing before they did the job. We were very pleased with their work.
Ninfen rattanaxay
2 years ago
My brother referred me to this company and I am glad he did! I want to thank Bobby and Ben for their hard work! They took the time to answer ALL my questions and tested everything before they left. They didn't rush anything or try to be fast just to get it done, they actually cared about doing a great job. After they were done, they tidied up the area. I will definitely request them for future services and refer them to my friends.
Elizabeth Quackenbush
3 months ago
Willem Riedlinger
4 years ago
A great company that provided great service when I was in a frazzle with a dying water heater. Matt and Rusty the installers were great and got the job done right and quickly. Thanks North Atlanta Plumbing for saving my biscuits!!!
They put the health of our family at risk, I wouldn't trust them with yours. While replacing a gas water heater with an electric, they released natural gas throughout the house, forcing my pregnant wife to vacate for hours, and when they left they did not cap off the exhaust pipe opening they created when removing the old water heater, potentially exposing us to deadly carbon monoxide. In addition, they were wholly unresponsive throughout our entire process from scheduling to getting through the work completion. They were supposed to have an electrician come out to finish installing the water heater but that person never came, and it took a lot of effort to get a response from them to sort that out. So that left us without hot water for the day. The next day, without any communication, an electrician finally did show up, but wanted to install the wrong circuit breaker forcing me to do a quick search showing that the right circuit breaker was 8 minutes down the road at Home Depot. I had to run down and pay for it so that the job was done correctly. I get that things happen, and I gave them a lot of grace for mishaps up to install but not communicating with the customer is as unprofessional as you can get. I would not recommend using them at this time.
Edit: As you can see, they replied to this review within an hour of me posting it. I wish they had been so responsive when I tried texting and calling them throughout the install and after it was finished about these issues. I guess I'm welcome to email or call them anytime but not expect a response.
The techs were great, on time and professional. Great job at a great price.. I would use them again.
Very unreliable. Tried to set up an appointment - they promised to call back within couple hours. After 1.5 days of waiting called again - was promised that somebody will call back next day - too busy to set up an appointment. Waste of time.
It is 2018 and the world continues to change in front of my face. I remember drinking water out of the hose attached to the side of the house after running three blocks with my male school mates. I played outside until dark and my Mother yelled out the front screen porch door that was not locked and I knew dinner was on the table. I grew up in a small town and we talked about sports, went to Sunday School and participated in the youth chorus on Sunday night. We watched Disney and Bonanza as a family.
I remember getting my first bike not my first used car because I learned more about life while riding 5 miles to school because busing was not around. One of the most important things I connected to in my teen years was that we were poor and love kept us together as a family. I had to work 48 to 56 hours a week to pay my own way through college – And I did.
Working in an office for more than 40 years, I have learned by the grace of God that we all put our pants on the way whether you are the janitor or the president. We all should have to work hard to be successful – some folks just have a bigger title but not a heart. I have come to a point (over 10 years ago) that I want to measure my net worth in friends not American dollars.
All of my experiences have been priceless. I have been to over 35 countries and 47 of our United States. I have hosted customers at Super Bowls, National Championships in football, Final Four, World Series, the Stanley Cup, NBA Championships, Olympics, Ryder Cups and it goes on and on.
What does all of the mean – well, today I experienced something that our culture had lost. Good old customer service and plus an honest company in Atlanta! For more than two months I have looking for a plumbing company to replace two hot water heaters in my home. I received in the mail Atlanta’s Choice Savings Winter 2018 flyer last week. My wife and I had 4 estimates before the booklet and we just didn’t feel right. The booklet had two more plumbing companies and I decided to call both of them. By the grace of God, I called and talked with Mr. Arthur Donahue in Woodstock. He has been in business based on our conversation for over 50 years.
He taught me more in 15 minutes than all of the customer representatives or service representatives coming to our home with all the other companies. He knows Hot Water Heaters – PERIOD! Today our appointment was between 1 and 5 pm. I received a call at 12:15 from one of his sons. They were on the way to our home and should be there by 12:45 pm.
I rushed home and they arrived at 12:44 pm. John and Brandon Donahue greeted me with “Mr. Jones!” And the rest is history – their work quality is second to none……They completed the job in 3 hours, cleaned up everywhere, reviewed their work, explained how to flush the hot water heater annually, showed me how to light the new equipment and waited 15 minutes after all the work was completed to ensure that all of the new heaters were working properly. On top of all of being placed back into time because of the learnings from their father, their prices were the best by more than several hundred dollars to over a thousand dollars.
My advice is to look no further if you need any plumbing services – THEY ARE THE BEST AND SO HONEST. Thank you, Mr. Donahue for letting me relive today some of my past that I loved so much. This is not about me but about there are still some great companies that are good.
Matt and Rusty did a great job. Thanks guys.
Valeriya Zalland
a year ago
Excellent service from the moment I call till the job has completed.
Bobby and Danny did a great job. they are nice and professional. They went above and beyond.Made sure everything was right before they left.
Thank you guys.
John as Tyler replaced pressure valve and tuned up water heater.
They were professional and pleasant
Margaret Barnette
2 years ago
Honest, professional family-run business with very reasonable pricing. In this day and age it is rather rare to find such dedicated people in service sector--especially plumbing. I was in the market for water heater replacement as North Atlanta Plumbing's Ad caught my attention in a local flyer. Their advertised pricing was much lower than several estimate I had. So, I decided to give them a call expecting the typical plumber script or even an answering machine.
To my surprise, I was greeted by an old fashion friendly voice of the owner Mr. Donahue. Not only the advertised price was honored, he also agreed to replace the corroded copper piping at no extra charge plus a senior citizen discount to boot! I could not have asked for a better deal. In a couple of days his sons Brendon and John were promptly at my house installing a new water heater and replacing the needed copper pipes. They did an excellent job and answered all my questions. Kudos to Mr Donahue, Brendon and John for exemplary service and running a tight ship. What a breath of fresh dealing with such courteous honest folks. You have definitely gained my confidence as I am already ranting about the experience to my colleagues.
Carlos Braswell
2 years ago
Very professional and friendly. They were on time finished all work in a timely manner. I would always use them for my plumbing needs and recommend them to anyone in need of plumbing services.
Had 4 toilets installed and one repair. I sustained damage to a wall while one of the toilets was being removed. It took a month to get it repaired. Once the owners were made aware of my displeasure they were quick to resolve the problem.
Next day service to replace a water heater. Competitive pricing. NO hidden add-ons. Came when they said they would. Finished in the time they said they would. Professional, prompt, workmanlike. Bobby was a great representative for the company. Answered all my dumb plumbing questions in a patient , friendly smiling manner. It was a pleasure to have him working in my home.
Jordana Carlan
2 years ago
Hired this company back in May to replace the water heater in one of my residential rental properties and called the owner to have someone come out and check it bc my tenants didn’t have hot water. He was the rudest and unprofessional person I’ve ever spoken to in my entire life. He yelled at me and made fun of what I said. My husband was jaw dropped listing to the conversation.
He was very nice back in May when I called to hire him and spend all the money to get a new water heater. Now that I needed it to be serviced he treated me this way. Will never ever use them again.
After almost 24 years Kathy and I had to replace our water heater and pressure reducing valve.We called several plumbers. Most were extremely expensive. We then called Arthur at N Atlanta Plumbing. He carefully explained what he offered and gave a quote over the phone. The quote was exactly what we paid. He told me his plumbers would call 30 min before coming.
Matt and Rusty called as instructed. They were courtesy , respectful and efficient. I would highly recommend this company.
Amandeep Parmar
a year ago
I had my “Rheem” water heater installed by this company. It’s still under warranty and the gas valve had problem. I have tried reaching them since Jan 16th and even visited their office at Woodstock, which was locked. The problem with water heater is no other plumbers will repair unless they have installed it. I reached out to the manufacturers and managed to get it fixed. Mind you the call waiting time for this manufacturers customer care is more than 1hour.
They were awesome! Thanks
Nick mcgauley
4 years ago
Had a small leak in my PVCP so called and Matt and rusty came out and not only fixed the problem but noticed my pipes were old and brittle so they replace them all with copper to sturdy it up and also changed my expansion tank that was full all in all great work very reliable, honest, professional, and great to deal with highly recommended to all thanks u guys for all the help
Matt came out on a Sunday to fix a leaking pipe. He was personable, knowledgeable, and a pleasure to work with. I highly recommend North Atlanta Plumbing and More.
Susan Reinhard
a year ago
Michelle Daniell
2 years ago
The guys that came out to install the water heater were AWESOME! The install was done professionally. Great pricing and will be using them for future plumbing issues.
Johnny was awesome just like all the folks at North Atlanta Plumbing. He told me what the repair would entail and completed the work quickly. I will use them again
Robert Colliersmith
a year ago
Representative providing service was professional, efficient, and courteous. He got started immediately and was finished in 22 minutes. Couldn't ask for better!
I called on New Years eve with an outside leak issue. The owner answered the phone and assured there'd be someone out on New Years Day. They came detected the problem, and gave me options and suggestions for repair. Price was very reasonable. Would definitely use again!!
Daniel G Damron
a year ago
Brandon, Ben and Tyler were great! Professional, prompt, easy to schedule, respectful of property, quality installation and repairs! This is the second time I have called on them and they continue to impress. I referred them to my neighbors, and they’re happy too. I highly recommend North Atlanta Plumbing for all your plumbing needs!
Michele Bassett
2 years ago
John MacDonald
a year ago
Contacted North Atlanta Plumbing to have them install a dishwasher. They were able to come the next day and pricing was good. Matt & Rusty did a fabulous job installing it in a timely manner. They turned everything back on and made sure it worked properly before leaving. Was so satisfied they are coming back to fix other plumbing issues.
Wow’ed from the initial call! This was the 2nd company that I had out. Rachael was knowledgeable from the start, which instilled confidence, and they genuinely wanted to earn my business.
I can’t say enough about Matt Smith and Danny. They arrived right on time and listened to the issues we were facing. They retested some things at their desire (no charge) to properly diagnose that my issue was a toilet valve and not my main pressure reducing valve. Significantly less of an issue than previously told, and less money too! (BTW, $395 vs. $505 for the PRV from one company to another). They could have just went with it, but instead focused on the the issue at hand. Having been screwed by others in the past, Matt and Danny created a fan in the process. Kudos for repping the company well!!
The pricing was very straightforward from the initial conversation, to the published pricing on the website, as well as what was invoiced. I was never “upsold” through the process. Not only was the water heater a couple hundred dollars less, it included the thermal expansion tank, AND comes with a 10 year warranty (vs. only 6 with the other company).
I honestly couldn’t wait to post a review, not because i thought that they would ask, but because I thought they went above and beyond. Thanks team!!
Dr. Anam Rafi Hassan
a year ago
I have tried to call and text North Atlanta Plumbing for 3 days straight. No one has responded to my or my tenants calls. We have tried 3 different numbers we have for them, numerous times. We got a new water heater installed from them less than a year ago which stopped working. We have warranty on it and are trying to get it fixed since it’s freezing outside but no one is answering or calling us back.
Deirdre Jasmin
4 years ago
Michael Corsaro
a year ago
Bobby was friendly and professional. Very knowledgeable and answered all our questions throughly and patiently. Showed us everything he was doing and explained. We would give him 5 stars and above. A young man with work ethics is hard to find nowadays.
Dorothy McInroy
a year ago
After 24 years we had a solidly blocked kitchen drain. The blockage went for about 15ft. I called a well know plumbing company that advertises on Radio, TV and bill boards etc. and are affiliated with a Heating and Air company. They charged a reasonable $50 estimate fee but the quote from them was $2400.00 to $2800.00 and couldn't guarantee that my carpet wouldn't be ruined. I wanted a 2nd opinion so at random and as luck would have it, I call North Atlanta Plumbing in Woodstock. Arthur (the owner) answered the phone and came out the next day to give me a FREE estimate. One of the first things Arthur said was that that they would protect our carpet with plastic. $800.00 + $85.00 to remove the garbage disposal to which the mega company quoted $250.00 just for the disposal removal. The job was done in the time promised and they did a great job. Thank-you Arthur and sons great job.
A great price and a couple splendid personalities, BUT --
They came unprepared and had to leave to purchase some transition items.
Ragged work habits, showed no concern for carpet...evidence of their presence is now likely indelibly patterned. Carpet cleaning/replacement will negate their lower price.
Materials residue scattered at base of new heater.
N. Atlanta Plumbing is a 5 star company. They are efficient and reasonable and they are neat. They leave their work area cleaner than anyone I have ever had come in for plumbing.Matt and Blake are so kind and professional. Dealing with a family owned business is much preferable.We have used them many times.
Excellent Service. Excellent Price. Would definitely recommend. Will use for future plumbing needs. Matt and Rusty are great guys, very professional and courteous!
Rachel Carbley
2 years ago
The owner is very friendly as well as the plumbers on staff. I've used them several times and won't go to any other plumbing company. Prices are VERY competitive. They go the extra mile for service!
A team from North Atlanta Plumbing & More installed a hot water heater for us on 8/4/18.
They were on time, polite and professional.
The cost was exactly as quoted.
We will definitely use them for any future plumbing needs !
-Garry
Leslie Claxton
2 years ago
BOBBY AND HIS CREW WERE ON TIME AND DID A GREAT JOB - THANKS
Great guys. Bobby and his friend was knowledgeable. Thanks.
David Bissette
4 years ago
I called this company after work one night when I got home to find that my water heater had busted. Thought it would be a nightmare. When I spoke with the owner who picked up right away all my worries were washed away. They came in the next morning (John and Brandon) and had me at ease just talking to them about what they were going to do. Completely professional and very knowledgeable about their profession. I will definitely use them again and refer them to anyone who needs what I needed done. Thanks again guys.
Jimmy Johnson
2 years ago
Bobby and Danny were punctual, thorough, and very quick. I would highly recommend them for any plumbing needs. I know I will definitely call them again.
The atmosphere is cozy, food plentiful and delicious.
I had a mysterious leak in my house and I wasn’t sure where it was coming from. I called North Atlanta Plumbing and they were able to come out quickly. Matt and Rusty were able to find the leak in our laundry room and fix it in a timely manner. They were very professional and gave me a great deal. I would 100% recommend them for all your plumbing needs.
The guys did a great job. Responsive, on time, I received text and call regarding arrival time, I will absolutely recommend North Atlanta Plumbing and will definitely in the future for plumbing needs.
Jessica Appel
4 years ago
I’m pretty picky but was very impressed with Blake and his colleague. They found my leak in an hour and fixed it in another hour. They had a great attitude and Arthur the owner kept costs reasonable. I added them to my phone book and won’t hesitate to call again. Call today!
I called North Atlanta Plumbing today around 10am and left a message that I needed a new water heater. Someone called me back before noon and set up an appointment for 2:00. They were here before 2:00 and done by 5:00. I got a new water heater and I’m happy!
Bobby and Danny were fantastic and they installed the plumbing for our new sink and garbage disposal. Bobby also was able to diagnose the problem for the master bath shower and sinks water temperature. I will definitely call North Atlanta Plumbing for all of my plumbing needs.
Mickey Chastain
a year ago
Matt and Zack replaced my gas hot water heater and were very prompt, courteous, and knowledgeable about plumbing in general. I highly recommend them and also appreciate that the owner still answers all the incoming phone calls. How old school and awesome is that!!!!!
Outside water , over flow prevention replacement.very professional & quick.
Cindy Rhoades
2 years ago
Branko Tesovic
a year ago
Mamie Doodles
2 years ago
They installed my new kitchen sink and garbage disposal. Ben and Tyler are great! Friendly, clean works and professional. Don't go anywhere, I highly recommend this company! Thanks NAP!
Andrew Reibly
2 years ago
Melissa Bowers
2 years ago
They were quick, friendly, and professional. Would definitely use them again!
We just want to thank Bobby and Danny for such a great job they did at our house today. Not only did they do a thorough job, they were very polite and kind! I could tell they put care into their work, and even got on their hands and knees to clean our floors! The job did take long because of such tight spaces, but they did it with such a positive attitude. We knew they had another job after ours but they didn't rush to get the job done quickly, but did it to get the job done right. We truly appreciate the care and will definitely request them again in the future! (Hopefully not in the near future) But nonetheless, we are customers for life!
Kevin Osoinach
2 years ago
North Atlanta Plumbing provided professional services at a fair price in a timely manner for our community pool restroom facilities.
I recommend them as a trusted vendor.
Susan Gilchrist
a year ago
Cheryl Cooper
2 years ago
The team of Danny & Bobby came in. They were kind, efficient and very knowledgeable. If I have a need to work with this company again I’d specifically ask for these two.
Nicole Hughes
3 years ago
Water heater broke on a Monday night. Called Tuesday morning and had a brand new water heater by that afternoon. My call was answered immediately (I didnt have to submit online or leave a message), quoted over the phone (very reasonable). Installation was perfect. Friendly and fast service. VERY HAPPY! Strongly recommend.
Matt and Rusty went above and beyond to isolate and fix a slab leak in my home. We initially thought the leak was coming from the back area of the house, they were able to pinpoint the leak in another location, which happened to be my master bathroom that backed up to the master bedroom closet. By chance, Matt was able to find the leak by feeling around on the carpet in my closet. I am so thankful for all their help! They arrived quickly, and were very polite and professional. I will certainly use them again if the need arises and highly recommend them!
Ruined my plumbing. Wouldn’t come back to fix his mistake. When I called they cursed me out and hung up in my face.
Takuma Koizumi
3 years ago
My first impression was great! I asked toilet installation and they came to next day. Price was very reasonable. One week later, I found out that there was leaking at the basement and I made an appointment for next day. I texted him and got replied. It was 8pm, so he said he will call me back between 8:30-9a. I didn’t get a call so I called him around 11:30a and he said he never got the text last night!? But he said they can come between 4p-6p. No one showed up after 6p, so I called the company 6p, 8p, next day I’d 8a, 11a. I gave up.
Excellent plumbers.... the owner, his staff- just a top notch outfit -who you can trust to do the job right , on time and without paying an arm and a leg....Matt and Rusty came out, went above and beyond. Very happy with North Atlanta plumbing...
Gordon Henderson
2 years ago
matthew trickel
a year ago
When I called I talked to the owner who was able to understand exactly what I needed. He sent out two guy who were both friendly and professional. They replaced main and shutoff valves to my house quickly, expertly and at a very fair price. I recommend these folks highly. Thanks
Replaced water heater may 2019, communication was good, finish product was clean and look a lot better than before. price was very competitive.
Great service! I will recommend them to anyone I know that may need their services. Great staff and customer service.
Initial Service:
I was very pleased with North Atlanta Plumbing. Brandon is a very talented guy with a competent team that repiped my entire house. They walked me through the procedure and gave me an idea of the work involved. I just bought my house about a month ago and discovered I had severe plumbing issues (copper pipes with pinholes and a terrible DIY job in the basement). NAP’s estimate was better than the competition and the warranties are exceptional.
UPDATE: Beware this company is hard to reach and schedule appointments once you’ve had initial service. The owner has poor communication skills and won’t call you back. I called 3 times but got the run around. I guess I’ll call someone else. Disappointed.
Clayton Conarro
a year ago
They were on time. Cody and Tyler did a great job installing the water heater into a very tight space. They also replaced my PRV. They were courteous and professional. Nice work guys!
Heather Lamberg
2 years ago
Madhusudhana Shastrula
5 years ago
The owner of the company was very professional and gave a very competitive price and sent his team of two the very next day to replace the water heater. The technicians were very professional, friendly and patient and did every thing to make sure the job is finished to our satisfaction. I would definitely recommend NAP&More to my friends and family for any of their plumbing needs. Five Stars without doubt...
Both Bobby and Danny were great. Very knowledgeable in there area. They both we’re friendly and worked hard to get the job done. I was very impressed. I will definitely use the company again for any plumbing issues I have. Dan Bryant
William Hampton
a year ago
I have nothing but positive things to say about the guys from North Atlanta Plumbing. They were on time, professional, and friendly. I would highly recommend them for any of your plumbing needs, big or small.
Suresh Gunderia
4 years ago
My old water heater was leaking. I call North Atlanta plumbing and talked with Mr. Donahue the owner. He was very nice and courteous. He Agreed to send his technicians by 10 am. Matt and Rusty arrived on time. They were courteous and professional. They were very meticulous and completed the job within 2.5 hours. I would recommend North Atlanta plumbing for their honesty and good work. They charged me no more than their advertised price.
Claude Brooms
2 years ago
Replace faucet in bathroom.
Ethan Moffitt
2 years ago
Bobby and Danny were excellent! Very professional and polite. I will be using North Atlanta Plumbing for any work at my home in the future.
Yuliya Mukhlaeva
2 years ago
I scheduled an appointment several days in advance and listened a long speech from the owner on how they honor their word and estimated price, how they are available 24*7.
Their visit was planned for today between 12 PM and 2 PM. I was staying home waiting, no one showed up. Called them and talked to the owner after the scheduled appointment time, and was told that he was about to call to let me know that they can only make it on Monday, and if I'm unhappy with this I can find somebody else.
What is worse, they can not guarantee that the same situation won't repeat next time as this is plumbing, and what was supposed to take 1 hour can take 3. This is all any needs to know about their honored word, estimates and, I bet, pricing.
Of course nobody will compensate my wasted hours.
When we bought our house, the hot water worked but it was the original from 1994. Of course, we knew it would eventually need to be replaced. That day came yesterday (on a Sunday of course) when we discovered a big leak from the bottom of the HWH and a flooded garage. I had been saving coupons for this inevitable emergency and called the first company - they could come out on Tuesday they said. Really? I needed to shower! Plus I was on hold forever and the price they quoted me seemed high. Next call: North Atlanta Plumbing. They answered on the first ring. Their prices were super low AND they had a technician come out 3 hours later to drain the HWH line & stop the leak -AND no charge at all even on a Sunday! Right now, on Monday morning, less than 24 hours later, they are installing our new HWH. They called several times to confirm the appointment and arrived early. What great customer service! Shout out to Brandon, John, Blake & Red for being so smart, professional and nice. Would highly recommend them!
Johnny FireballTV
3 years ago
Great service at a great price! Unbeatable!
David Vannatta
a year ago
Good work done well
Matt Smith was very professional. Came and fixed my problem promptly.
Great quality work, on time, and at a fair price. They deliver what they promise with no surprises. I had Rusty and Matt over to replace an old HWH today and they clearly know what they are doing. They know the code requirements, fixed some errors from the prior install and had it installed within 2 hours. I will be using them for all future plumbing needs.
They technicians were professional , timely and explained the worked to be performed in detail. Work appears to be of quality. Only suggestion , consider wearing shoe booties or different shoes than worn when doing outside work. Please with overall service provided.
Please know that I am retracting the negative comments that I made in my original post. I exaggerated the severity of the slopiness on our carpet. My wife restored cleanliness and luster with some cleaner and elbow grease. I have apologized to North Atlanta, and extend a positive review to all who are considering their services. -Jack Findlay
Brandon Lisinski
a year ago
Leslie Joudeh
4 years ago
The first time the plumber came out he tried fixing something that had nothing to do with my clogged sink. After 3 tries he listened to me and saw what the real problem was. He left my sink leaking so I called to try and get it fixed. All I got in return was screaming, rudeness, and someone hanging up on my face. Will not deal with this company ever again.
Bobby and Danny did a phenomenal job. They went above and beyond.Made sure everything was right before they left. Great prices.. Great people... Quality work...
Matt and Rusty did a stellar job of finding the leak in a short period of time and replacing the faulty shower value with minimum drywall repair. Courtesy and cleaned up afterwards!! I will call again for work needed.
Michelle Bentley
a year ago
The Technicians were efficient, polite and knowledgeable. I will definitely use this company for all my plumbing needs.
Yahoo Guthrie
4 years ago
I called today to report a suspected leak in a water heater installed by North Atlanta Plumbing in Feb 2017. Matt and Rusty came out less than 6 hours from the time I called and made the repair in 30 min. The most awesome part was that even though the leak was not in a pipe section installed by North Atlanta Plumbing, they fixed it at no charge anyway. Unbelievable customer service!!!
Mr. Donahue installed my hot water heater, 14 months later it would not stay lit. A part was recalled and he got here fast and replaced it. No charge.
Paul Davidson
4 years ago
Had a water heater leak. It was an odd size and setup, but Matt and Rusty came right out and knocked the job out quickly.
The gentlemen just left my house and they were a pleasure to do business with! I simply needed my pressure regulator valve replaced on my recently purchased home but I got their contact info from co-workers who used them to replace water heaters for nearly half the price of the names you hear on the radio! They even caught something blatantly wrong with my water heater that the inspector somehow missed and fixed it for me for next to nothing. Will definitely be using them when my WH gets to replacing age!
I had a new water heater installed in Dec 2021, but they damaged the siding of my home during the installation process. I've called numerous times to request correction of this issue, and they went silent. I should have paid attention to the reviews mentioning the unresponsiveness of this company. This is extremely unprofessional!
Steven Jackson
a year ago
Bill Chambers
4 years ago
Live in a condo community. Needed a PRV valve replaced where the water comes into my house. Scheduled an appointment and gave the community 2 days notice about the potential for having the community water cut off. Didn’t show up. Called and he said they were still on another job. Too late to notify the community. So rescheduled for a first appointment today. 9:30 arrival and notified the community. Again no show and no call. Finally call the owner to find out what’s going on and another excuse. He could have called me earlier to tell me he couldn’t make it, but chose not to. Makes me look a little stupid continually notifying the community so many times. Recommend not using them. Not reliable.
professional, courteous...reasonable installation
They were responsive, quick and polite. We have used them for several unrelated issues with our aging house. Always a good experience. Thank you!
I used North Atlanta Plumbing for several services in my home. While initially everything wasn't up to my specific requests, the owner did come back out to review and try to fix them. Unfortunately it took 3 visits to get everything corrected. I'm still waiting, after another 4 weeks, for a call or visit, just to get a faucet box returned to me so I can take the old one back to the store. I'll update my rating when that is done.
I had a high water pressure problem but John and Brandon came out and fixed it right away. Very reasonable price as well. I will continue to use them and am getting another quote to have them replace my older water heater. Highly recommended and will tell all my friends too.
North Atlanta Plumbing came out in one day to re-attach my sink to my countertop in my kitchen. They arrived on time during the window and completed the work quickly and professionally. I would recommend this company for all your plumbing needs. They even quoted my free standing tub installation which is my next project i am going to let them handle.
William Cochran
4 years ago
Matt and rusty did an awesome job for us. Fixed our water line and installed a new toilet in under 2 hours! I will only use North Atlanta plumbing from now on. These guys are true professionals and their prices are very affordable. Thanks again guys!
Absolutely wonderful company! I would recommend them to anyone who is in need of anything plumbing related.
Rudy de la Cuesta
a year ago
Very professional, knowledgeable and customer focus technicians. Highly recommend. look no further for your plumbing services.
Kevin Richardson
4 years ago
Rusty and Matt were great! They installed a new hot water heater. They were detailed in review of their work, on-time, and even cleaned up afterwards,. They are professionals in their approach and very careful with keeping you informed. The job was a little more difficult with a hot water heater in a closet that was built around the unit. They accomplished it with little or no mess at all. Would definitely recommend these plumbers!
Phyllis Jones
2 years ago
Basically, I had a leak in the main water pipe located in my basement. The two employees that came were Bobby and Danny. I believe Bobby was the lead person but they both were very professional. Bobby assessed the leak and explained what they needed to do to fix it. In fact I received a call from Bobby when they were on their way to pickup the product; and he also contacted me when they left the store to let me know the approximate time they would get to my house.
Both Bobby and Danny were very patient trying to fix the leak due to the constant rain. They also made sure to clean up after. I am very pleased with the job they did.
I will definitely contact your company again if I have any other plumbing issues; and I will gladly recommend you.
Thanks,
Phyllis
I have used this company many times for various plumbing issues. The crews are always very professional and courteous .Matt and Blake installed a hot water heater in my home today.They arrived when they said they would and had the heater in less time than I was told .Would highly recommend this company .
Lin Sherbinski
4 years ago
AWESOME !! Matt and Rusty from North Atlanta Plumbing installed a water heater and everything was included as well as a 10 year warranty on parts and labor!!! I had no extra add ons!!! They were prompt with a call ahead with the ETA! They were clean neat and very professional! They even took care of a few minor plumbing issues for a fraction of what others charged. I highly recommend North Atlanta Plumbing.
Robert Chambers
a year ago
We would recommend them to anyone looking for good value, prompt communication and friendly professional service. We’d definitely hire them again.
Terrence McDonald
4 years ago
I'm seeing a few reviews of people saying they were screamed at and hung up on by the owner and that checks out. I can't really comment on the quality of their work because I didn't get that far. Guy John came out to do an estimate and it came back quite a bit higher than the loose estimate I was given over the phone, but I get that, so I called back to talk about options and the scope of the project. Had a hard time getting a word in really with the owner Arthur but when I finally got a chance to ask some questions, like 'you're telling me you won't install a shower door?' (apparently they don't according to him; I need a 'professional' to certify a door) he shouted 'you're being extremely argumentative, good luck with your project you're gonna pay twice as much' and hung up on me mid sentence. I didn't even get a chance to talk about budget with him. Funny thing is I have a budget for my project and he could've still made money off me but he didn't even let me speak. This was a personal referral from a family member to boot so that's a bad look because they have already decided to never refer to or do business with this unprofessional clown again. They must be real flush with work because this isn't a great way to win new customers.
Jason VanNote
5 years ago
I called North Atlanta Plumbing after receiving an outrageous quote from Home Depots sub-contracted plumber (over 1300 for just the installation) I have seen North Atlanta's ad flyers many times in the mail. So gave Arthur a call to setup an estimate. He informed that wouldn't be necessary as his price is 985, no more no less. Arthur was sincere and honest and that is something you don't get often from some companies. His men showed up on time and were polite, and to my amazement completed the job in a a little over 2 hours, my install was pretty typical in the basement and easy access. All I can say is you can't go wrong with North Atlanta Plumbing!
Dennis Brincks
5 years ago
Just gave them a try. They were on time, did a great job at a very very reasonable price. They did a professional job as I know since I have had lots of work done on my properties over 35 years. Will be using them again. And saving some bucks yet can sleep knowing the job was done right.
William Samuels
a year ago
We have used North Atlanta Plumbing in the past and they have always gone above and beyond. I will always call on this company for any plumbing issue that comes up. Bobby was was very professional while checking our pipes for leaks. Thanks again Bobby and the entire staff at North Atlanta Plumbing.
Kimberly Gordon
a year ago
I highly recommend North Atlanta Plumbing and More. The communication and quality of their work was exceptional and they were able to install my water heater quickly and resolve some existing issues professionally. Will definitely use them again.
Donna Leftenant
a year ago
Due to a recall on a gas valve, my water heater stopped working. As soon as I texted North Atlanta Plumbing, they had someone out next day to fix the issue. Great work by very professional and personable workers!! Thank you.
Janine McPartland
a year ago
Very customer friendly from office staff to plumbers. Excellent response time. Would highly recommend.
Stanley Croft
2 years ago
Very Professional, Courteous and on time.
Susan Chambers
4 years ago
North Atlanta plumbing was a great experience from the initial phone call with the owner, who promptly answered and scheduled same day service on a Sunday, to the diagnosis. Matt came out within hours of that call and spent a significant amount of time on a Sunday afternoon to find an elusive water leak in our kitchen. He didn’t stop until he found it! Thank you North Atlanta Plumbing we will sleep better tonight!!
The first techs they sent out were great, but didn't solve the problem. After having to call the owner several times over two weeks, he finally sent two very rude techs, who still didn't solve the problem. We reached out to the owner to address the rudeness and discovered that he was the rudest employee of all. Will never use this company again for our home.
Valentino Young
4 years ago
From the moment Mister Donahue picked up his phone, I knew this company was different than the rest. I felt like I was calling my uncle, who Gets things done. He quickly put my worries at ease, and assured me that every thing would be ok. I had a major water leak on my main line that was flooding my basement, but his highly skilled and knowledgeable technicians Blake and Matt came and did a wonderful job. They were very personable, attentive and trustworthy. Something most companies lack in business these days. I highly recommend North Atlanta Plumbing for any and all of your plumbing needs. Their service is A-1 and now I finally know some great guys, who happen to be plumber's. Thanks again!
They were unorganized and very unprofessional. Two workers showed up an 1 hour and 15 minutes later. No apologize!
They had no job id's and we were not notify by owner he would not show uo. After informing on phone he would show up. This company missed the first appointment because he had forgot and suggested he was poorly organized. Because he missed the first appointment he said he would take 25.00 of the original price 1 198.00 10 year qua
Warranty.
I asked the two workers at the door for the invoice and what was the price discussed with owner. His answer the invoice is in the van. His next question....what was the price the owner discussed with you i an sure it is the same.
No thank you your service is not needed. Personally, I thought they were casing my home.
Make sure the owner tells you who.is coming to do the work with ids and uniforms
Rating 0
An excellent service. Our old water heater broke on a Friday night and they were at our home within 45 mins to help turn off the water. We had a new water heater installed the very next day (Saturday). We are very grateful for the fast and diligent service!
This business and their techs are by far and away the most responsive and professional in their field. Prompt, courteous and professional, go above and beyond to take care of the customer. 2 thumbs up.
Chris Knighton
2 years ago
Tracey Norwood
2 years ago
Left a message late in the evening and received an immediate callback the next morning. A technician was sent out and the repair was completed within a few hours. The technicians were very professional and efficient.
Adelaide Battipede
a year ago
The guys that came out were very thorough, professional & personable. They went above & beyond to make everything right. They diagnosed & fixed 2 leaks, one under the kitchen sink & one from the master shower, which hasn't been used for quite some time.They had to cut a hole in the ceiling of the laundry room to actually see where the leak originated & were able to fix the problem (the drain). They also installed a toilet & faucet, flushed my water heater &
Clint Crunkleton
a year ago
Excellent guys. very responsive, professional and did what they said they would do. I would highly recommend and plan to use again the in the future when I add a bath to the basement.
I purchased a new water heater July 2020. Everything was fine until it stopped working. Yesterday 6 months later. .called 10:00 am and owner said he would call me back in an hour. I called 4 more times left messages on answering machine. Next day still no call back. They do not stand behind the products they sell. Unprofessional and shameful way to do business!!! Do yourself a favor never do business with this company.
Natalie-Claire Woods Lyda
4 years ago
Kelaiah Wilson
a year ago
Replaced leaking expansion tank.
barry glustoff
a year ago
Recommend by a friend and they were 110% on target!
Reasonable amount of time for appointment, reasonable rates, expertly communicated details arrived on time, did great job installing a new vanity sink and faucets. Cleaned up and removed old sink too. Would highly recommend and use again!
Came in fixed leak. Provided very good service.
Henry Ginsberg
4 years ago
Do not use this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We called Friday afternoon to advise of a water leak, we were told at 4:15 Friday afternoon by their on call plumber that he was on the way and was about 45 minutes away. We called several times on his cell phone and the guy never even answered the call.We had never used them before and will never ever contact them and I suggest the same for anyone seeing this review to do the sane! I usually use the google ratings but this company is a joke! I gave 1 star because i had to in order to post this but they are a definite zero in my book!
Ask for Bobby. Very informative and professional. I highly recommend!
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