Rayne Water

First time I called was on a weekend. I called the number listed on the water softener and was curtly told this number was for emergencies only, it does not say that on my unit. It just says for service call...

Second time I called to get a copy of a manual since there is nothing online. The rude lady on the phone said she was doing me a favor by letting me come pick up a physical copy of the manual. What kind of dinosaur company does not had a pdf that they can email you? Luckily found the previous owners manual before heading out.

Third time I called to get pricing for a replacement filter. I believe I talked to the same person. She said she needed to talk to someone else to get that info. My call was never returned for the information.

I will not do business with this company with such atrocious customer service. I will reach out to another business that appreciates a customer who is trying to spend money with them.

Had a great customer service experience with Phoenix and her counter part in customer service. We encountered some challenges with scheduling the service, but I was really impressed with how Phoenix and team handled the resolve of my concerns. It is so refreshing to work with a company that makes a concerted effort in customer service! Knowledgable team (including service guys). Very glad to have been in business with this location for the last few years.

Excellent service, nice staff. Needed a part to repair a bypass valve. They confirmed they had the right part in stock over the phone and had it waiting for me when I got to the shop.