Pipeline Restoration Plumbing

I found Pipeline several years ago when my parents rental property had a slab leak. Pipeline was great- very attentive and fixed the leak quickly.
The pipe held up great for 5 years but recently started leaking again. We called Pipeline to initiate the warranty they touted when they sold us their services but were told that the warranty no longer applied since we ended up selling the house to a family friend. We spoke with three different people and were told the same thing, It's in the fine print. While I can't argue the terms of their service, if it is fact written in the paperwork, it's evident that they're prefer not to do the right thing. A lifetime repair should not have failed after five years regardless of who owns the home. I respect their legal right to not stand by their services but would also like potential customers to know about our experience should you have a warranty claim for their lifetime product.
You may be better off taking your business elsewhere, I wish we had.

*edit* They called our friends back this week to reiterate that the repair was not covered under warranty but offered to come out and provide a quote to repair it again. Thanks but no thanks.

These guys are very honest and are not trying to make a quick buck. Pipline Restoration came out to locate a slab leak at my house. The leak was ruining my wood flooring by causing it to swell. Matt showed up and detected the cause in about fifteen minutes. The positive news is that he determined that it wasn't a slab leak but a problem with my AC condensation line leaking into the house floor. I was so happy and prepared to pay for his time. He reminded me that it is the free leak detection service that I was using so I owed nothing. I was able to repair the cause of the AC condensation leak but I do have to deal with a damaged wood floor. That is my problem which is much smaller than what a slab leak would have costed me. THANK YOU PIPELINE RESTORATION! I will use and start recommending them because of such good and honest service.

We had a pipe leak and decided to repipe the house with pex. Chris came out the same day we had the leak, gave us a quote and started the job a few days later. It took the crew one day to complete the repipe and one day to drywall and patch all the holes. Incredible efficiency, professionalism, and quality. Highly recommend!