Best Choice Water Heaters & Plumbing Inc.

This is my first time using this company, and I was very satisfied with the initial visit for an estimate, subsequent service and installation. The technician notified me that he was on his way and asked if he could arrive early. He worked efficiently, was considerate and cleaned the area well before leaving. I would use this company in the future.

Never call this company for water heater repair or installation.
a month ago they replaced new water heater for me.and then they said need to come back on next day to finish the job. I thought they gonna come back for sure.I paid off the total amount $3287.00 .after that they never show up. I called so many times. they never call me back!

Horrible customer service. Was called an idiot by the female on the phone or it was a small child, hard to tell.

I call takagi company to report that I have no hot water. They schedule my on Monday 5/19/19. Mike from best choice water heateters. He show up on time and did not do anything ... I mean no troubleshooting to determine exactly is the issue with my takagi tm1 that cause no hot water. Just tell me to buy new system. And asking me for $110. I like ok I pay you but atleast show me what you did and providing me a some kind reports of my issue. But nothing ... Total time he spend less then 5mins for $110.
I would NOT recommend this company for your hot water services.

Very professional

DO NOT USE THIS COMPANY. They installed a tank-less water heater from a reputable manufacturer in August 2020. The water heater has not worked properly since installation and the company has been very unhelpful and has strung us along for days. We have had them out one time to set the timer on the water heater when it was not done at the time of installation. If a water heater is allowed to run constantly, it will break down. Now, we do not have any hot water and the cold water just trickles out. They will sell you a product then claim they do not have enough workers to service the product if there is a problem. My parents are elderly and ill and must have water.
Totally unacceptable.

They were affordable and professional. Good customer service