Benrich Service Company

We had an issue with finding a specific part. It was a valve with a gauge on it. This valve was leaking profusely that we had to shut the hot water off. While we were looking for this specific part, it seemed like there was backorder which would take a week for delivery and we needed a licensed technician to order it.

This part basically mixes the hot and cold water and it was cracked, which was confirmed by two experts. Unfortunately, when it rains, it pours and everyone seemed to have a boiler problem.

Benrich sent Ray over, a Senior Boiler Technician, who discovered a workaround and was trustworthy and honest about his time. He fused/welded a pipe and turned down the temperature. We had hot water instantly.

Previously, we worked a company who was untrustworthy and while we contracted quarterly inspections, there were additional charges of ~$2000.00 then another $1000.00 the following year and $571 + $865 +$650 last year. At one point, they charged us $271 for 8 minutes of work. The Benrich manager also mentioned that the repair person before had done a number (ie negative connotations). For me trustworthiness is and was an issue along with the monopoly of parts and supply chain issues of parts.

I am pleased that Ray, fixed our boiler in record time and we were lucky he came in from Hollywood because last year a boiler tech came all the way from Long Beach and wanted to charge us for traveling their back-and-forth commute in rush hour traffic.

Ray did not do any of those tactics and his work was done professionally (had brought in an industrial-commercial tank to fuse the pipes). So far, I have not heard any complaints from any senior citizens, veterans or disabled homeowners on this matter and we are thankful that he repaired before the Father’s Day and Juneteenth holiday weekend. Ray is smart and made decisions in a timely matter, keeping costs low. We will use Benrich again.

We contracted Benrich to complete necessary repairs on our community boiler system. Andres was amazing and completed the work in a timely and professional manner. Thank you!

I have been using them for 20 years in three locations always had excellent service a bit expensive, but worth the peace of mind. However, in the last six months, they have gone totally downhill I have not had hot water in my laundry for five days. I waited six hours on Thursday And the technician refused to use the roof access which you know other one has done in the last 20 years they rescheduled for Friday. I brought a ladder this time. This technician showed up after eight hour wait he did, however get the boiler started but it only lasted three hours , I had no hot water over the weekend called on Monday and was given another all day appointment. I asked if I waited till the next day could you make me first thing in the morning so I wouldn’t have to wait all day. They said sure we’ll have someone there at 9:30. It’s now 1 o’clock and no one has showed up I called back and they’re waiting for someone to get free. I was supposed to be the first one I guess after 20 years of loyalty that means nothing to them. I’m going to have to find another company.